Staybridge Suites PLANO - THE COLONY by IHG, an IHG Hotel

Explore Staybridge Suites PLANO - THE COLONY by IHG, an IHG Hotel
8.8
Very Good
From 585 reviews
Cleanliness

9.0

Room Comfort

9.2

Service and Facilites

9.0

Traveler Reviews Staybridge Suites PLANO - THE COLONY by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Jeton
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff very nice and helpful.
Shakeel
icon-Business with Partner
Business with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bads: In my room . Sleeper couch was ripped . Refrigerator kept making ticking noice . Bathroom flush was slow . Garage disposal was not working properly . I think overall property needs attention to details and some upgrades Goods: Breakfast is very good at this property . Staff is friendly .
Darnell E
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great stay!!!
Alicia
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

there was a smell coming from the room and the sink in the kitchen needed repairs. The rest of the room was great, service was great and breakfast was great
Kaley
icon-Leisure
Leisure
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

There was excessive mold on the AC output, the AC intake was excessively dirty and dusty, stains on bedding, dirty toilet, and a bug in the nightstand. Asked for a refund but was told no because I had been there longer than one hour, it had been two. Ended up walking out on a two night reservation due to feeling unsafe and unclean. Finally got a refund for the second night after several rounds with hotel and Expedia.
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Elesha
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The food and food options were slim. It could have been better.
John
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Door was open at arrival, looked like room had not been cleaned in some areas. Pool was nothing like the pictures on the website.
claire
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Always a nice stay and really enjoy the breakfast!
Nallely
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Our room wasn’t cleaned properly, restroom floor was dirty as well as the restroom door handle it was sticky. Towels had hairs stuck on them. Elevator felt like an oven, it was super hot.
Natasha
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Excellent property
Linda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

We were in town for a wedding. This place was convenient to restaurants and highways. A pool was there although we didn't use it. Breakfast was tasty and convenient. The personal were all friendly and helpful. I would recommend staying here.
Nikki
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Room was filthy had to get Clorox wipes. Bed sheets were not clean, the toilet was broken and who ever refills your lotions shampoo/conditioner along with body wash isn’t using dove products. It was watery and cheap caused a rash.
Christie
icon-Leisure
Leisure
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

It was a nice vacation. The room was supplied with everything I needed. I just brought my own food. It was a great stay and the staff was very helpful and courteous.
Clint
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very nice for the 4th of July weekend
Eulalio
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

It’s always a nice experience staying here
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

We have stayed here before and been very happy. The chair and ottoman need to be replaced. I took a picture of the chair and took it downstairs. The front desk said they would note it but nothing was done to replace it. The room is showing some age. The A/C was having difficulty keeping up with the Dallas heat. Shower had some mildew.
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Philip
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

This is my second stay here, I look forward to returning this summer!
Philip
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Stay here every time we visit Texas, beautiful room, wonderful breakfast just a great place to stay!
Shane
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great
Anthony
icon-with Children
with Children
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Disappointed a roach crawled on my wife while she slept
Number of reviews per page
20
40