Everyone super friendly. Nice rooms clean large comfy beds. All was excellent.

Amazing location amazing staff great pool great view and very clean Only added would be AC but still 5 star cause cool nights with the doors open

Overall the room was clean. It had an electric fan which helped because the room was quite warm. We paired one day breakfast and to be honest the quality would be better to pay in outside, the coffee itself could be much better. The shower towel could be a little better quality to dry a bit better

Wonderful, friendly staff. Good breakfast but coffee could have been hotter.

Good breakfasts and the staff were friendly but closing the reception at 5pm was not convenient. My room by the pool and people swam and talked and laughed loudly till after 11pm and my follow traveller had to call the emergency number. This person had to drive an half hour to tell come and speak to these inconsiderate people. They continued to swim late each night but just didn’t make as much noise but kept me awake for a few nights. They need a person in the property at night in order to resolve this,

Came a bit early but could check in early. Room was perfect , and had a sea view.. Breakfast was very good.. Evenings after 22.00 were quiet although dogs nearby started their 'orchestra' every evening around 17.00. Staff were excellent and extremely helpful especially the receptionists. They even arranged a lovely lunch packet as we had a very early flight back. This was a cozy down to earth hotel.

Cx

The property is fine and the owner/staff very nice but the room we had was very very basic, not so clean, very basic bathroom/shower and mosquitoes all over. The room felt like a 1 to 2 star small hotel and the property was more like a 3 star.

Just as advertised, it was a great stay!

The hotel was incredibly good value. We loved our stay and no ask was too much of the extremely friendly staff, we were provided with packed breakfasts when out early for trips and helped us to get car hire easily too. The only thing which could improve would be the breakfast service. Food was good for the price but the way in which you have to queue up and point to what you would like is strange and seems unnecessary and can be difficult if there are language barriers. Otherwise we loved it and with that improvement it would be amazing!

Very basic accommodation in residential area up hill. Id rather stay in downtown or closer to amenities. Staff is very helpfull.

I absolutely loved this hotel ,was convenient to all amenities though you do need to be able to walk uphill ,the staff were friendly and i had an amazing view ,i wouldnt hesitate to recommend and i shall come back .

Had a wonderful stay here! The room had a great view and the staff was very friendly and helpful!

Spent 5 days at this lovely hotel - nice view, good size rooms and incredible service (front desk very responsive and helped with trop recommendations!). Only downside is that it is a little far from Funchal - 35 min by foot or roughly 25 mins by bus.

The rooms downstairs are small lack everything’, no air conditioning at a place very hot and humid, a room for 4 people with 2 chairs inside and no coach to eat inside,a lot of bugs and flies .terrible rooms if they are on the lower floors We arrived early and pedro the manager forgot to send the cleaners to clean the room for us although he saw us waiting to apologize later saying they were distracted with lunch and cleaning other rooms.then they had a construction worker hammering non stop on the wall right next to hour room removing paint and peeling it when we were trying to sleep a little in a hot humid room we received late. But pedro is a nice apologetic likable and helpful person, But the rooms are terrible for the prive

The villa is well located and the owner and all of his staff are extremely friendly and accommodating. Housekeeping does excellent job. The parking was easy. Unfortunately, there is no heating in the rooms (which is a bit unpleasant during the colder nights) and the room we got was humid (the owner kindly provided us with the electric dehumidifier, but it would be worth it to have it turned in the corner rooms at all times). The pool was slightly heated (but the maximum water temperature at this time reached 22 degrees).

The host was fabulous. The other staff were a little miserable. Room was fine, although bed extremely uncomfortable, sheets had dirty marks on them, used bar soap left in shower.

Well appointed and good service.

Breakfast was really inconvenient and annoying. "Due to Covid" you couldn't serve yourself and had to explain to staff what you wanted. The staff were having a really hard time understanding and you had to point to food that was placed really awkwardly and they had to turn around back and forth every time you point at something, so the whole experience was a disaster. We just gave up in the end. It's been 2 years so stop using Covid as an excuse and figure it out like every other hotel has by now.

Such a beautiful place! The view from the room and the main area was stunning! Very warm welcoming and the staff was very flexible. Also, the breakfast was really complete. It’s only 5 minutes from the free ride Madeira (for mountain bikers). I definitely recommend it!