Excellent, friendly staff. Very good English. Overall accommodations were small and charming, if a bit shabby.

The service was top-notch. Everyone was very pleasant and accommodating. Even with minimal Japanese ability we were able to check in and get what we needed with no trouble. My favorite moment was after we checked in and set our luggage in the room, we went down to the restaurant and they had already prepared and set our dinner table. The food was amazing! I didn’t know that I like sushi but the meal was fantastic. The beds are typically firm as in many other Asian hotels. The rooms were clean and comfortable. If you like to wear a yukata and go to the onsen, they have that too. Overall we had a lovely stay and will plan to go back in the future.

Stayed 6 nights, with day trips to the surrounding area. The hotel is a bit dated, but is clean enough. The front desk has limited hours, but the staff were helpful when they were there. The one night we had dinner at the hotel, it was really good and plenty filling. The immediate area around the hotel is dead in the evenings (there are only 2 dinner options after 6:00p), so this is not the place to be for partying. But the lake and surrounding area have a lot to do during the day, and follow it up with a quiet evening.

Clean hotel with superb location next to the lake. Will stay again

It is an old Japanese type of onset hotel. The staff is very nice. There is no restaurant for dinner to eat out if you don’t have the hotel’s set dinner menu and very expensive! ( no convenience store ) Take some food with you if you are not going to have their set menu!

Terrible experience here , definitely not for non Japanese speaking guests . Hotel restaurant does not care to serve customer who has not per booking for meal despite there is only 1 shop open and serve noddle . Completely shocking most of the restaurants here do not open or simply close at 5:00 pm during summer time and the hotel does not bother to inform customer early about the situation so we can change our plan to stay or maybe preserve our meal earlier.

Very clean, large room, not much facilities. Restaurant need to be made very advanced reservation. Sufficient car park.

古いホテルですが、その分室内は広く、トイレ、洗面台、ユニットバスが別々なのも使いやすかったです。 湖の目の前なので景色が最高に美しいです。 間接照明しかなく室内の照明が暗い事、室温の微調整が出来ないことで星４にさせていただきました。 夕飯以降に軽く飲めるバーがあれば良いなあと思いました。

Excellent lack view!

Great stay!

食事どころ少ない

昔ながらの温かいホテルの雰囲気が良かったです。食事はコスパも良く美味しかったが、やや炭水化物系の量が多いかな、と思いました。海の幸も良いけどヒメマス食べたかったなあ

環境が素晴らしい

値段が安いのであまり期待をしていなかったが、夕食の量も質も満足している。また、ホテルの周りを朝早く散策したが景色が素晴らしく、遊歩道も整備されていて気持ちが良かった。

十和田湖を眼前にお食事がとても気持ちいいです

鏡台の下に大きな梅干しの種が落ちているのを発見し、掃除が行き届いてないのかなぁと感じました。また、1台しかない自販機が壊れており、天候も悪い時期で、外へ飲み物を買う事も出来ず困りました。 朝食時に利用したレストランでは、十和田湖が見晴らせてゆっくりとした時間を過ごせました。 チェックイン前にホテル周辺を散歩して過ごすのもマルでした。神社は苔生していて

奥入瀬に行きたかったので、バスのアクセスが始発で良かった 船の発着地も近く良かった

部屋から湖が見えて遠くの山の紅葉も見えてロケーション抜群でしたフロントの方も対応がとてもよかった

古いわりに清潔なのは好印象。もう少しスタッフがフレンドリーになったらレトロでいいホテルとして生き残れるはずなのに。。。もったいない。

食事が思ったほどよくなかった。