The service is very good, from check-in to check-out everything is served very well, all the staff are very friendly, the rooms are clean, tidy, and comfortable, the hotel is very close to the MRT station, Pavilion mall and other tourist attractions.

The staff was very friendly and accommodating, really enjoyed this staying in KL.

It's good that my room has been upgraded to have the KL Tower view. But, major disappointment because I can't use the bathtub due to the drain stopper isn't working. I can't really remember the room number. Either 2018 or 2118

Nice location and room was so so

enthusiastic staff, hotel near the center very convenient

Very nice hotel with an excellent location... close to Pavilion and other eating places, everything within walking distance, will be here again next visit to Kuala Lumpur.

Overall services and experience was pleasant, just that the lift were not disinfected especially the lift button full of hand prints and dirty, to avoid spreading germs and covid virus it is recommended to do cleaning and disinfecting every 2 hours

Centrally located, comfortable and clean.

Very strategic location, comfortable and clean.

It was a pleasure to stay here. It's close to the center of the city, the rooms are very clean, and the staff are very helpful. Thank you so much to all the staff there.

I've stayed here twice... The hotel is very strategic.

Comfortable, nice and clean hotel

The hotel room is just nice. The location is very good, near the mall, 7-Eleven, and pharmacy. The staff is also very helpful and polite.

the staff are very nice.. the meals from the dining centre are very very delicious

The only criticism is their breakfast. The variety isnt much.

Awesome hotel in Bukit Bintang

Actually jw marriott never disappoints me, but I think for the worth of money, jw marriott must come with a new service or facility, maybe a kids club or playground, because the other hotel that worth 1/3 price around Bukit Bintang such as Sleeping Lion Hotel have almost the same facilities with jw marriott with such cheap rates. And also I want to complain about the smoking zone right beside the hotel lobby door, because there are also stroller/wheelchair access near that smoking zone, so every time I push my baby through the door, my baby must go through so much smoke from their smoking activity there, how is that possible to have a smoking area in front of wheelchair/stroller access?

Stayed at jw marriott Kuala Lumpur for a recent business trip and was very pleased with the experience

Very special hotel. The room is spacious, clean, comfortable, very close to the pavilion mall, the staff is friendly. I will stay again in this hotel for my next visit to kuala lumpur

I really enjoyed staying here. The location is really so convenient.