Dear Sir/Madam, Thank you for sharing your feedback. We are glad you found the atmosphere comfortable, but we sincerely apologize for the inconvenience caused by the missing toiletries and the noisy, non-cooling refrigerator. Your comments have been shared with our team to prevent these issues in the future. We hope to welcome you back and provide a stay that fully meets your expectations. Regards, Kumar Renoo Area General Manager

Dear Dewi, Thank you for staying with us. We are glad to hear that you had a wonderful stay. Thank you for your patronage and we look forward to welcoming you back again. Regards, Kumar Renoo Area General Manager

Dear Lilly, thank you for sharing your wonderful review with us. Your satisfaction is our top priority and we are grateful for your feedback. Thank you for choosing our hotel and we are indeed looking forward to your next stay with us. Regards, Datin Christina Toh, Area General Manager

Dear Oktavenus, thank you for sharing your review with us. We are delighted to hear that you had a positive stay experience. Thank you for your patronage and we most certainly look forward to welcoming you back again. Regards, Datin Christina Toh, Area General Manager

Dear Linda, thank you for taking the time to share your review with us. We are glad that you had a good stay experience. We have also noted on the air-cond issue and will address this issue. Thank you for your patronage and we look forward to being of service to you again. Regards, Datin Christina Toh, Area General Manager

Dear Safiah, thank you for sharing your review with us. We are pleased to hear that you liked the accommodation provided and enjoyed the quality of food served. We are also happy to hear about the positive experience you had with our Front Desk staff. With regards to the delay in your room check-in, we are sorry for the inconvenience caused to you and will address this issue. Thank you for your patronage and we look forward to having you back as our guest again. Regards, Datin Christina Toh, Area General Manager

Dear Oktavenus, thank you for leaving us a wonderful review following your recent stay with us. We are glad that you had a pleasant stay. We do hope that your next stay is around the corner as we look forward to welcoming you back again. Regards, Datin Christina Toh, Area General Manager

Dear Norliana, thank you for your positive review about our hotel. We are pleased to know that you had an overall pleasant stay and were impressed with our hotel's quality and services. We will definitely share your compliments with our team here for which we are sure they will appreciate very much. Thank you for your patronage and we most certainly look forward to welcoming you back again. Regards, Datin Christina Toh, Area General Manager

Dear Mohd Nazim, we are sorry to hear of the unpleasant experience you encountered during your recent stay with us. The issues highlighted are certainly unacceptable and we have no excuse but to extend our sincere apologies to you. Please be assured that we will immediately address them to ensure the necessary improvements are made. Our apologies again and we look forward to serving you better in the future. Regards, Datin Christina Toh, Area General Manager

Dear Cheah, thank you for sharing your feedback with us. We are glad that our staff's warm hospitality had made a positive impact on your stay experience. We will definitely share your compliments with them. However, we have also noted on the non-replenishment of towels and toiletries and faulty lightings and telephone and will ensure that these issues are addressed. Our apologies for the inconvenience this have caused you. Thank you for choosing our hotel and we look forward to being of service to you again. Regards, Datin Christina Toh, Area General Manager

Dear Dieby, thank you for taking the time to share your review with us. We are glad that you had a comfortable stay. We have also noted your feedback regarding the breakfast and will make the necessary improvements. Thank you for your patronage and we most certainly look forward to your next stay with us. Regards, Datin Christina Toh, Area General Manager

Dear Andri, thank you for your review. We are delighted to hear that you had a pleasant stay experience and have good comments pertaining to our hotel's quality and services. Thank you for choosing our hotel and we look forward to welcoming you back again. Regards, Datin Christina Toh, Area General Manager

Dear Syafll, thank you for sharing your wonderful review with us. We are delighted to hear that you had a good stay experience and found our hotel's quality and services up to expectations. Thank you for your patronage and we most certainly look forward to having you back as our guest again. Regards, Datin Christina Toh, Area General Manager

Dear Koa Pei Yee, thank you for your feedback. We are sorry to hear of the unpleasant experience you encountered during your recent stay with us. The shortfall in service and quality standards which you experienced is certainly unacceptable and we have no excuse but to extend our sincere apologies to you. With regards to the the carpark charges, please be informed that our carpark facility is leased out to a 3rd party operator, hence all guests are required to pay a flat rate fee upon entry to the hotel. We have also noted on the other issues and will make every effort to improve on our guest experience. Our apologies again and we look forward to another opportunity to serve you better in the future. Regards, Datin Christina Toh, Area General Manager

Dear Subramaniam, thank your for leaving us a wonderful review. We very much appreciate your positive comments and are pleased that you had an overall pleasant stay with us. Thank you for choosing our hotel and we most certainly look forward to being of service to you again. Regards, Datin Christina Toh, Area General Manager

Dear Tay, thank you for your wonderful review. We are happy to hear that you had a positive experience and were impressed with our hotel's quality and services. Thank you for choosing our hotel and we look forward to welcoming you back again. Regards, Datin Christina Toh, Area General Manager

Dear Syed, thank you for taking the time to share your review with us. We are pleased to know that you had a wonderful stay and especially liked our hotel's convenient location. We will definitely share your compliments with our team here for which we are sure they will appreciate very much. We do hope that your next stay is around the corner as we look forward to having you back as our guest again. Regards, Datin Christina Toh, Area General Manager