Dear Mr./Mrs. G***t,
Thank you for taking the time to share your experience with us. We’re glad to know that you enjoyed the cleanliness, room view, and comfortable weather during your stay. We also appreciate you mentioning our team member who assisted in providing a proper private space for your yoga session. We will make sure your compliment reaches him.
We sincerely apologize for the inconvenience you experienced regarding the initial information about the venue. Your feedback is very helpful, and we will use it to improve the communication and training of our team, especially in distinguishing guest activities from event inquiries.
Your input is valuable for our improvement, and we hope to welcome you and your friends again in the future.
Regards,
Mason Pine Hotel Team