Dear Valued Guest, Warm greetings from Merlynn Park Hotel. Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you experienced, particularly regarding the long check-in wait time, the lack of information from reception regarding room availability, and the room not being fully ready upon your arrival, including issues with the bathroom, lack of towels, and the cleanliness of the refrigerator. We greatly appreciate your feedback and have forwarded it to the relevant team for immediate assessment and improvement, both in terms of check-in coordination and the standards of cleanliness and room availability. We also appreciate your appreciation of our hospitality and service. We sincerely hope to have the opportunity to welcome you back in the future for an even better stay. Thank you, Sincerely, Adolf Gustaf, General Manager