AYANA Midplaza Jakarta

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Overall Ratings & Reviews AYANA Midplaza Jakarta

Traveloka (1,089)
Other sources (361)
8.9
Very Good
From 1,089 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.7

Location

9.0

Service and Facilites

9.1

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Bathroom (23)
Staff Friendliness (21)
Bedroom (21)
Room Space (20)
Ambiance (19)
Hotel Area (19)
Taste (19)
Accessibility (17)
Family Friendly (16)
Check-in/out Time (16)
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Traveler Reviews AYANA Midplaza Jakarta

Number of reviews per page
20
40
Customer reviews
Verified Traveler
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9.4
/10
Reviewed 5 week(s) ago
Love the location and friendly staff
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M***g
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10.0
/10
Reviewed 6 week(s) ago
Amazing food.. friendly staff, especially Mr. Erik at the JimBARan restaurant.
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Y***o
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Leisure
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10.0
/10
Reviewed 6 week(s) ago
Staying here for 3 nights with my family was a great choice. We were greeted warmly from the lobby, and the room was nice and clean. They even had a pillow menu so you could request one. The breakfast was AMAZING! Everything was delicious. The Indonesian menu was different every day. The restaurant staff were all very friendly. I'll definitely be back at Ayana again.
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1 people find it helpful
E***s
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Leisure
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10.0
/10
Reviewed 7 week(s) ago
Staying at Ayana makes me want to go back again soon, nothing to be complained about, great!!
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a***d
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Staycation
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8.5
/10
Reviewed 8 week(s) ago
Strategic & comfortable place for staycation
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H***a
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Staycation
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9.7
/10
Reviewed 8 week(s) ago
The staff are friendly, I didn't stay here for more than 2 nights, I haven't tried all the facilities yet.
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Novitasari
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Love staying hereee, all facilities are amazing, hospitality also outstanding. I m gonna choose to stay here again for family quality time. Thabk you all staff that provide us well during our staycation ♥️
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A***a
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Business
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9.4
/10
Reviewed 13 week(s) ago
Very nice and recommended, especially for catching the next flight.
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Accommodation's Reply
02 Sep 2025
Dear Valued Guest, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our service reliable and would recommend us to others. We're especially pleased that we were able to help you catch your next flight successfully. We understand how important punctual and efficient transportation is when it comes to travel, and it's wonderful to know that our service met your expectations during such a time-sensitive situation. Your recommendation means the world to us and helps other travelers discover our services. We truly appreciate customers like you who take the time to share their experiences. We look forward to serving you again on your future travels, and please don't hesitate to reach out whenever you need reliable transportation. Safe travels and thank you again! Best regards, Dery Sukma Hotel Manager
Jonas S. B.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Good hotel in Jakarta for holidays
2 people find it helpful
Accommodation's Reply
12 Aug 2025
Dear Mr. Jonas Thank you for sharing your feedback. We’re delighted to hear you enjoyed your holiday with us in Jakarta. It’s always a pleasure to know our guests had a pleasant stay. We look forward to welcoming you back on your next visit. Warm regards, Dery Sukma Hotel Manager
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Schneiter U.
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Staycation
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10.0
/10
Reviewed 17 week(s) ago
We'll be back, it was super nice and the breakfast buffet was incredible!!!
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Accommodation's Reply
15 Aug 2025
Dear Mr. Schneiter Thank you for your kind words! We’re delighted to know you had such a wonderful stay and enjoyed our breakfast buffet. It’s great to hear you plan to return — we look forward to welcoming you back for another memorable experience. Warm regards, Dery Sukma Hotel Manager
r***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
It was my first time staying at AYANA Midplaza Jakarta, and to be honest, I didn’t have high expectations at first—the building looked a bit dated from the outside. But wow, was I in for a surprise! The room turned out to be incredibly cozy, with just the right lighting to make it feel warm and relaxing. The breakfast spread was absolutely superb—my kids couldn’t get enough of it! What truly stood out, though, was the hospitality. Every staff member we encountered was genuinely welcoming and attentive. For an uptown, 5-star hotel in Jakarta, this level of personalized service is a rare gem. I’m definitely coming back!
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Accommodation's Reply
21 Jul 2025
Dear Valued Guest, Thank you so much for taking the time to share your experience with us at AYANA Midplaza Jakarta. We are truly delighted to hear that your stay exceeded expectations, especially after your initial impression. It’s heartening to know that you found the room cozy and relaxing, and that your family enjoyed the breakfast selection—we’re thrilled to hear your kids loved it too! Most of all, your kind words about our team’s hospitality mean the world to us. We take great pride in delivering warm, personalized service, and it’s incredibly rewarding to know that it made a difference in your stay. We look forward to welcoming you and your family back soon for another memorable visit! Warm regards Dery Sukma Hotel Manager
Nanik S. H. G.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
Great stay, great location, great breakfast
1 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear Ms. Nanik, Thank you so much for taking the time to share your feedback. We're thrilled to hear that you enjoyed your stay, our location, and the breakfast — it truly means a lot to us. We always strive to provide a great experience for our guests, and your kind words are a wonderful reminder that we're on the right track. We hope to welcome you back again soon! Warm regards, Dery Sukma Hotel Manager
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.3
/10
Reviewed 26 week(s) ago
A great hotel in the past. Sadly, its glory is well in the past now. Reception staff were great, but sadly other staff aren't up to a 5-stars standard. Hotel condition looks old and weary. It is due for an overhaul.
1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Valued Guest, Thank you for sharing your thoughts with us. We’re glad to hear you had a good experience with our reception team. At the same time, we’re sorry that other parts of your stay didn’t meet your expectations. Your feedback about the hotel’s condition and service has been noted, and we’ll use it to help improve. We appreciate your honesty and hope to have the chance to welcome you back again in the future. Best regards, Dery Sukma Hotel Manager
S***s
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Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 26 week(s) ago
It's been the umpteenth time I've stayed here and always satisfied with the condition of the hotel & swimming pool. The vibes are very modern hotel in Japan. Xixixixixixi... Then there is also Citiwalk Sudirman next to the mall for shopping..
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Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Thank you so much for staying with us again and sharing such a wonderful review! We are so happy to know that you are always satisfied with the condition of our hotel and swimming pool. It is so nice to hear that the vibe of our hotel reminds you of modern Japan — comments like that really make us smile. 😊. Our location next to Citiwalk Sudirman is indeed a plus, and we are glad you enjoyed it too. See you on your next visit, we look forward to welcoming you back! Best regards, Dery Sukma. Hotel Manager
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A***M
icon-Business
Business
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9.4
/10
Reviewed 27 week(s) ago
Hotel with good service. I left my stuff behind but it was still found and helped to return it properly. Thank you.
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are delighted to hear that you were satisfied with our service, and we were happy to assist you in locating and returning your lost items. Providing excellent service and ensuring your guests' comfort is our priority. We hope to welcome you back again for another enjoyable stay. Warmest Regards, Dery Sukma, Hotel Manager
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I***m
icon-Staycation
Staycation
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10.0
/10
Reviewed 28 week(s) ago
Staff name Rizal very helpful and nice. What a tremendous experience there.
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you had such a tremendous stay, and especially grateful for your kind words about Rizal. He is truly an asset to our team, and your recognition will certainly make his day. It was a pleasure having you with us, and we look forward to welcoming you back again soon for another great experience.
E***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
A pleasant stay. We will be back again.
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to share your kind words. We’re delighted to hear that you had a pleasant stay and that you plan to return. It truly means a lot to us to know that we met your expectations. We look forward to welcoming you back again soon for another enjoyable visit. Warm regards, Dery Sukma Hotel Manager
B***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 33 week(s) ago
Very family friendly. The kids were happy because last holiday they made a playground in the ballroom. And the access is easy because it is very close to the MRT. So you can go to the malls in Jakarta just by MRT.
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Accommodation's Reply
03 Oct 2025
Dear Valuable Guest, Thank you for your kind review of our hotel. We are happy to learn that you have enjoyable stay with us and your feedback will further inspire us to continuously improving our service and facilities. We do hope to have the opportunity to welcome you back in the near future. Warmest Regards, Customer Care
C***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
Place to stay near MRT station.
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1 people find it helpful
Accommodation's Reply
03 Oct 2025
Dear Valuable Guest, Thank you for your time to share your experience in AYANA Midplaza, Jakarta.. We are so pleased that you enjoyed your time with us. Do hope to welcome you back to our hotel in the near future. Warmest Regards, Customer Care.
g***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 36 week(s) ago
great experience, service excellence, professional staff, unfortunately came during Ramadan, so the sahur menu was less varied, maybe breakfast would be much more varied
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1 people find it helpful
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