Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize for the discomfort you experienced during your stay, particularly regarding the room ambience and the lighting along the hallway. Your comments are very important to us, and we understand how proper lighting contributes to a comfortable and reassuring environment. Please be assured that our team has been informed, and we will be reviewing the lighting conditions in both the rooms and corridors to ensure a better guest experience moving forward. We truly appreciate your feedback as it helps us improve. We hope to have the opportunity to welcome you back for a more pleasant and comfortable stay. Warm regards Melessa Spaok Team Leader Merdeka Palace Hotel & Suites

Dear Valued Guest Thank you for your kind review. We’re delighted to know that our central location and close proximity to the Kuching Waterfront added convenience to your stay. It’s wonderful to hear that you enjoyed the easy access to the city’s attractions. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon. Warm regards Melessa Spaok Team Leader Merdeka Palace Hotel & Suites

Dear valued guest, We’re happy to hear you enjoyed our strategic location and easy access to the riverfront. Thank you for staying with us, and we hope to see you again soon at Merdeka Palace Hotel & Suites. Warm regards Melessa Spaok Team Leader Merdeka Palace Hotel & Suites

Dear Mr. Denny Thank you for your very positive comment! We are very pleased that you were satisfied with your stay in all aspects. We hope to welcome you back to Merdeka Palace Hotel & Suites in the future. Best regards, Melessa Spaok Team Leader Merdeka Palace Hotel & Suites