Friendly staff.

Wonderful historic property (built in 1641 as a private home). As typical, it did not have an elevator for customers so we had to walk up 2 floors to our room. Otherwise it was wonderful and the staff very helpful. St. Mark's Square is close by, and gondola access is adjacent. Loved our 2 night stay. We were pleased they were able to provide 3 rooms for our family group of 9 persons (my wife & I, our 2 grown daughters and their famlies). I would certainly recommend this property!

The hotel is very old and was very outdated. It had a great location.

Room was small but not uncomfortable. The people at the reception desk were friendly and helpful. We enjoyed the location.

I accidentally booked 2 nights instead of 3, so when we checked in I immediately booked an additional night. It was more than double, but I figured that was my fault since I booked late. They had us move to another room for the last night because we “booked a better room.” It was not better. It was much smaller, very loud due to being right in the street (very late into the night, noise in the middle of the night and very early). It was hot and we couldn’t open the windows due to mosquitos and we still had many bites. The hair dryer didn’t work, so they had another hair dryer, but nowhere to plug it in in the bathroom. The mirror in the bathroom is so far and a light out, so I had to do my makeup on a compact mirror in the main room. Also, the first room had small pillows doused in some kind of perfume and it was very bothersome. Will not stay again.

Great location,very clean and staff was very helpful and attentative.

We were in a room at the top of the property which was considerably colder than the lower levels. Breakfast was poor. Convenient for St Marks.

Great central location to explore Venice. Family room was good size for 2 adults/ 2 children. Hotel is a very old building (to be expected in Venice) so had some trouble with water leaking into our room due to heavy rainfall. Other than that we did enjot our short stay.

Nice old hotel

Great location and nice service, but small bugs in the room.

Great location!

Overall great stay! Super friendly and helpful staff. Central and close to so much, easily walkable. Beds ok in comfort. Great air conditioning, spacious, clean and spacious washrooms. Great for a family or couple to stay.

Very friendly and helpful staff.

This place is discussing, has bed bugs everywhere, i took pictures. I want a refund, we did wven sleep

Front desk were all very helpful. Recommended great restaurants off the beaten path, very helpful with booking water taxi and showing us around at check in.

Great location, super staff and great breakfast. Love the common areas. The room, however, felt cramped and there was a funny smile, probably from a cleaning product that I did not appreciate.

Staff was really helpful and friendly. Elevator will help.

Very good hotel. No elevators, only for luggage but not for people and not for every floor. Great breakfast. Dead center to everything.

What a wonderful and friendly staff very nice giving us information about the area and transportation

Staff were phenomenal, room size was extraordinary, breakfast was good. Overall highly recommended.