The Acacia Hotel Jakarta

Explore The Acacia Hotel Jakarta

Overall Ratings & Reviews The Acacia Hotel Jakarta

Traveloka (4,922)
Other sources (33)
8.3
Very Good
From 4,922 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.3

People often mention about The Acacia Hotel Jakarta
All
Room Space (146)
Distance to City Center (145)
Bedroom (145)
Staff Friendliness (138)
Bathroom (125)
Ambiance (122)
Accessibility (119)
Hotel Area (114)
Taste (109)
Surroundings (103)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Acacia Hotel Jakarta

Number of reviews per page
20
40
Customer reviews
C***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The rooms are spacious and comfortable, and the breakfast is delicious. The location is central to Jakarta.
Translated by Google Icon
See original
Find this review helpful?
tomykosasih
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 1 week(s) ago
I've stayed here many times, you can check my name, it's always the RECEPTIONIST who is annoying, the men are actually friendlier and serve the women, why are they so annoying?
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Thank you for taking the time to write a review for Acacia Jakarta. We apologize for any inconvenience this may have caused you during your stay. We have forwarded your feedback to the relevant department. All feedback, whether good or bad, is very important to improve the quality of our facilities and services. We look forward to welcoming you and your family back again. Thank you. My name is Yurik Irbani Putri, Marketing Communications Manager of Acacia Jakarta.
Translated by Google Icon
See original
J***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Flexible check-in time, friendly staff, fast service. Only the food lacks variety. Before the renovation, the food was varied and delicious. Easy access.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Thank you for choosing The Acacia Jakarta and for leaving such a positive review of our hotel. We are delighted that you were satisfied with your recent stay and that our services and facilities met your expectations. We sincerely appreciate your positive feedback and will share it with our entire team to inspire and motivate us to continue to provide the best service. We are committed to providing a memorable stay experience for all our guests and we look forward to welcoming you back on your next visit to The Acacia Jakarta. Sincerely, Yurike Irvania Putri, Marketing Communications, The Acacia Jakarta
Translated by Google Icon
See original
Collin N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice place to stay. I like it.
Find this review helpful?
Accommodation's Reply
14 Nov 2025
Dear valued guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our service and facilities met your expectations. Your positive feedback is truly appreciated and will be shared with our team to continue to inspire and motivate them to deliver exceptional service. We are committed to providing our guests with a memorable experience. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Warm regards, Yurike Irvania Putri Marketing Communication The Acacia Jakarta
Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Close to RSCM. My goal was to take my child for treatment at RSCM Kencana.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Thank you for choosing The Acacia Jakarta and for leaving such a positive review of our hotel. We are delighted that you were satisfied with your recent stay and that our services and facilities met your expectations. We sincerely appreciate your positive feedback and will share it with our entire team to inspire and motivate us to continue to provide the best service. We are committed to providing a memorable stay experience for all our guests and we look forward to welcoming you back on your next visit to The Acacia Jakarta. Sincerely, Yurike Irvania Putri, Marketing Communications
Translated by Google Icon
See original
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Perfect location, room & breakfast
Find this review helpful?
Accommodation's Reply
04 Nov 2025
Dear valued guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our service and facilities met your expectations. Your positive feedback is truly appreciated and will be shared with our team to continue to inspire and motivate them to deliver exceptional service. We are committed to providing our guests with a memorable experience. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Warm regards, Yurike Irvania Putri Marketing Communication The Acacia Jakarta
M***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is very helpful and friendly, the food is delicious, the breakfast menu is varied and of course the taste is good... the room is clean and quite spacious, the price is affordable
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Thank you for choosing The Acacia Jakarta and for leaving such a positive review of our hotel. We are delighted that you were satisfied with your recent stay and that our services and facilities met your expectations. We sincerely appreciate your positive feedback and will share it with our entire team to inspire and motivate us to continue to provide the best service. We are committed to providing a memorable stay experience for all our guests and we look forward to welcoming you back on your next visit to The Acacia Jakarta. Sincerely, Yurike Irvania Putri, Marketing Communications, The Acacia Jakarta
Translated by Google Icon
See original
M***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The hotel was very nice, clean, comfortable. But it will great if the staff more smile and friendly. Thank you
+3
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear valued guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. Your comment & feedback is truly appreciated and will be shared with our team make further improvements in the future. We are committed to providing our guests with a memorable experience. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Warm regards, Yurike Irvania Putri Marketing Communication The Acacia Jakarta
R***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The location is strategic, an older hotel but has been upgraded. The food is standard but quite tasty. The swimming pool was closed when I stayed there.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Thank you for choosing The Acacia Jakarta and for leaving such a positive review of our hotel. We are delighted that you were satisfied with your recent stay and that our services and facilities met your expectations. We sincerely appreciate your positive feedback and will share it with our entire team to inspire and motivate us to continue to provide the best service. We are committed to providing a memorable stay experience for all our guests and we look forward to welcoming you back on your next visit to The Acacia Jakarta. Sincerely, Yurike Irvania Putri, Marketing Communications, The Acacia Jakarta
Translated by Google Icon
See original
Aca
icon-origin-TRAVELOKA
5.6
/10
Reviewed 5 week(s) ago
Room 634 wasn't clean, with cockroaches and a cold AC. I complained, but they just looked around and didn't offer a solution.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Thank you for taking the time to write us a review of The Acacia Hotel Jakarta. We apologize for the inconvenience you experienced during your stay at our hotel. We have forwarded your matter to the relevant department for a serious follow-up. Every feedback, whether positive or negative, is important for us to further improve our facilities and services in the future. We sincerely hope to welcome you and your family back to our hotel again. Sincerely, Yurike Irvania Putri Marketing Communications The Acacia Hotel Jakarta
Translated by Google Icon
See original
L***y
icon-Business
Business
icon-origin-TRAVELOKA
7.4
/10
Reviewed 5 week(s) ago
The AC is not cold, there are lots of ants in the room,
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Thank you for taking the time to write a review of Acacia Hotel Jakarta. We apologize for the inconvenience you experienced during your stay. We have forwarded your review to the relevant department for their serious consideration. All feedback, both positive and negative, is important to us as we aim to improve our facilities and service quality in the future. We do hope to welcome you and your family back to the hotel again. Sincerely, Yurike Irvania Putri Marketing Communications Acacia Hotel Jakarta
Translated by Google Icon
See original
Herry S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Easy access to city center and transportation
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Thank you for choosing The Acacia Jakarta and for leaving such a positive review of our hotel. We are delighted that you were satisfied with your recent stay and that our services and facilities met your expectations. We sincerely appreciate your positive feedback and will share it with our entire team to inspire and motivate us to continue to provide the best service. We are committed to providing a memorable stay experience for all our guests and we look forward to welcoming you back on your next visit to The Acacia Jakarta. Sincerely, Yurike Irvania Putri, Marketing Communications, The Acacia Jakarta
Translated by Google Icon
See original
G***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 6 week(s) ago
Overall it's ok, but the AC is not cold enough in my opinion.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for choosing The Acacia Jakarta and for reviewing our hotel. We appreciate your feedback and suggestions and will share them with our team to improve our services in the future. We are committed to providing a memorable experience for all our guests and we look forward to welcoming you back on your next visit to The Acacia Jakarta. Sincerely, Yurike Irvania Putri Marketing Communications The Acacia Jakarta
Translated by Google Icon
See original
E***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Please improve the cooling of the AC, because it's a bit hot for the room AC :( overall it's good!
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for choosing The Acacia Hotel Jakarta and for giving us your valuable review. We will share your valuable comments and suggestions with our team to help us improve in the future. We will do our best to provide you with a memorable experience. We sincerely hope to welcome you back to The Acacia Hotel Jakarta again. Thank you! My name is Yuri Klebaniaputri, Marketing Communications Officer, The Acacia Hotel Jakarta.
Translated by Google Icon
See original
BarCa l. C.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 6 week(s) ago
I found my card that I dropped but they didn't say they found it, so I had to pay a fine. It's disappointing.
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for your feedback. We sincerely apologize for the inconvenience. We would like to inform you that once you have received your room card, you are responsible for all charges. If the card is lost, anyone can find it and the reissuance fee will be as per the hotel's terms and conditions. We hope this clarification helps to clarify things and we remain committed to providing the best service to all our guests. Best regards, The Acacia Hotel Jakarta
Translated by Google Icon
See original
N***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff service is very friendly, the rooms are clean and spacious, close to the city center, close to the bus stop
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with the entire team to continue to inspire and motivate us in providing the best service. We are committed to providing a memorable stay for every guest. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
Translated by Google Icon
See original
G***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel staff is friendly and helpful.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with the entire team to continue to inspire and motivate us in providing the best service. We are committed to providing a memorable stay for every guest. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
Translated by Google Icon
See original
Satria W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
nice, comfortable, clean, very friendly
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for choosing The Acacia Jakarta and for leaving such a positive review of our hotel. We are delighted that you were satisfied with your recent stay and that our services and facilities met your expectations. We sincerely appreciate your positive feedback and will share it with our entire team to inspire and motivate us to continue to provide the best service. We are committed to providing a memorable stay experience for all our guests and we look forward to welcoming you back on your next visit to The Acacia Jakarta. Sincerely, Yurike Irvania Putri, Marketing Communications, The Acacia Jakarta
Translated by Google Icon
See original
Melati
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Fast check-in and checkout, just as needed when you're time is tight 👌🏾 Really great location, many options around for food and entertainment 🥳
Find this review helpful?
Accommodation's Reply
13 Oct 2025
Dear valued guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our service and facilities met your expectations. Your positive feedback is truly appreciated and will be shared with our team to continue to inspire and motivate them to deliver exceptional service. We are committed to providing our guests with a memorable experience. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Warm regards, Yurike Irvania Putri Marketing Communication The Acacia Jakarta
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good, clean, highly recommended to stay at the Acacia Hotel
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with the entire team to continue to inspire and motivate us in providing the best service. We are committed to providing a memorable stay for every guest. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
Translated by Google Icon
See original
Number of reviews per page
20
40