Smart Hotel Thamrin Jakarta

Explore Smart Hotel Thamrin Jakarta
7.0
Pleasant
From 4,556 reviews
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Cleanliness

6.5

Room Comfort

6.5

Meal

6.8

Location

7.9

Service and Facilites

6.8

People often mention about Smart Hotel Thamrin Jakarta
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Ambiance (57)
Staff Friendliness (53)
Accessibility (52)
Distance to City Center (51)
Bedroom (50)
Room Space (44)
Surroundings (38)
Bathroom (37)
Hotel Area (37)
Soundproof (31)
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Traveler Reviews Smart Hotel Thamrin Jakarta

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40
Customer reviews
Riska H. S.
icon-Business
Business
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9.4
/10
Reviewed 3 day(s) ago
Nice interior, clean room. No regrets.
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M***a
icon-Business
Business
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10.0
/10
Reviewed 3 day(s) ago
The location is very strategic because it is close to the city center, so it is easier to go anywhere.
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R***Y
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
I've attached a photo of the inside of the room. The hotel is located close to the train station. There's plenty of food available around the hotel, so you're guaranteed not to go hungry if you stay at this hotel.
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Accommodation's Reply
05 Dec 2025
Good evening, thank you for the review. I hope you will come back to Jakarta and check in at our hotel again. See you next time, sister.
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Nardi L.
icon-origin-TRAVELOKA
7.9
/10
Reviewed 4 week(s) ago
The bathroom drain is really bad, water seeps everywhere
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3 people find it helpful
S***n
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
the hotel is under renovation so a lot of facilities is still under renovation. my room is leaking. i just stay for 1 night lazy to channge again. but, location and price is good. the information about room is not so clear and accurate in treveloka. i booked for 3 but end up getting room for 2. the staff frienliness made up for the shortcoming in hotel facilities.
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Accommodation's Reply
13 Nov 2025
On behalf of the hotel,we apologize for the inconvenience caused by renovation, inadequate facilities and leaky room condition..
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel's location is strategic, easily accessible to all places. Check-in was slow. The room wasn't very spacious, but the facilities were decent. When booking on the app, it said there was an additional sofa bed, so I chose that because I booked for three people, but when I arrived, it wasn't available. Perhaps the service features could be updated. Everything else was fine, a good experience.
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3 people find it helpful
A***p
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
As for the room, cleanliness was okay, but when we arrived, the room wasn't ready yet. Those who were supposed to check in at 2:00 PM were only able to enter the room at around 3:20 PM. We asked for a sign that said "wedding anniversary" but it wasn't available. We were there for a wedding anniversary celebration. Oh well. Everything else was fine.
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1 people find it helpful
E***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 6 week(s) ago
The AC is not cold enough for a room that was directly exposed to the sun yesterday, no. 1111
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2 people find it helpful
R***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
The location is strategic and the staff are all friendly. But please provide a lock for the bathroom door, especially for room 1011.
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3 people find it helpful
H***n
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
The explore type is good, the city view is cheap for under 1 million, but the wifi has no signal, and breakfast is not available in all rooms, it is not very soundproof, you can hear the sound of motorbikes on the street
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Accommodation's Reply
22 Oct 2025
Thank you for your positive rating and review. Smart Hotel is constantly improving its facilities and services to further enhance our service in the future. We hope to welcome you back soon.
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s***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Nice room, nice view, clean bathroom, only the sofa bed is very dirty, dusty, and makes me cough, and it's a shame there's no swimming pool yet, no free breakfast yet so I have to buy GoFood
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Accommodation's Reply
17 Oct 2025
Dear s*s, Thank you for your positive rating and review. Smart Hotel is committed to continuously improving our facilities and services to further enhance our service in the future. We hope to welcome you back soon.
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A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Recommended for a staycation in the heart of the city. Strategic location near Sudirman MRT and KRL stations. The staff are very friendly. At night, it's very easy to find culinary tours. I stayed in room 811 with a beautiful city view at night and in the morning. When I entered the room, it was very cool because the AC was on. The cleanliness was very good, even the amenities were complete. The downside is that currently some floors are still being renovated and the restaurant is still closed. Thank you Smart Hotel Thamrin ✨
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Accommodation's Reply
10 Oct 2025
It's a pleasure to read your review, as you've stayed at Smart Hotel and had a pleasant and enjoyable experience. Guest satisfaction is paramount to us. We are constantly striving to improve our service and hotel facilities. Renovations on the lower-floor rooms are almost complete, and we hope Smart Hotel will be even better in the future.
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A***g
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 11 week(s) ago
The hotel is still under renovation but is already open. There's no lobby, and it's very dusty. The rooms aren't dirty either.
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3 people find it helpful
Accommodation's Reply
10 Oct 2025
We apologize for the renovations to the downstairs rooms. Our goal is to make all our hotel rooms as good as the already comfortable rooms on the upper floors. We hope to complete the renovations soon and restore the lobby to its former glory.
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A***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
I love the new hotel, and the staff is very polite and helpful. Thank you.
2 people find it helpful
Accommodation's Reply
10 Oct 2025
WOw,, so lovely rate from you,,, We are so glad too having such a guest as nice as you,,, Hope we can meet again,,,
E***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
The hotel's location is strategic, and the staff are very friendly. BESTTT
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2 people find it helpful
Accommodation's Reply
17 Sep 2025
Hello Sis. Thank you for visiting Smart Hotel, and we are very happy that you were satisfied with our staff's service. We hope you can come back again. Have a nice day, Sis!
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h***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
This room is the best, for around 500 thousand you can get a bathtub.. Awesome
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1 people find it helpful
Accommodation's Reply
02 Sep 2025
Thank you for your review. We are very grateful that you highly recommend Smart Hotel to others. We are delighted to have provided you with such a pleasant stay, and your kind comments about the quality of our service are greatly appreciated. We look forward to welcoming you back 🙏🏻
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Handoko T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 15 week(s) ago
The room is okay.. the bathtub view of the city light is really good.. the AC is hot.. the room is not very clean.. parking is difficult.. overall, everything is minimalist.. but if it's for transit, it's okay..
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2 people find it helpful
Accommodation's Reply
02 Sep 2025
Thank you for staying at Smart Hotel. We apologize for any shortcomings. We will strive to improve for your next visit. We hope you will recommend us to your friends and colleagues so more people can enjoy Smart Hotel.
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R***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Strategic location, while staying there, it's still under renovation, but so far it hasn't been a problem. Got a voucher for around 600 rupiah for a room with a bathtub and a really nice view. It's a shame they don't offer a free breakfast package yet. But I'm very satisfied.
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Accommodation's Reply
04 Sep 2025
Dear R*h, Thank you for your positive rating and comments regarding our hotel. While renovations are underway, we haven't yet released room and breakfast packages. We look forward to your next visit. Best regards, Smart Hotel Management
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 16 week(s) ago
The hotel is comfortable and located in the city center, so it's quite easy to get anywhere.
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3 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear A*a, Thank you for your rating and positive comments about our hotel. The hotel is currently undergoing renovations to improve our service. We look forward to welcoming you back. Best regards, Smart Hotel Management
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Cecilia f. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Overall nice smart hotel and keep up the services, and I pray you are going to have more branches.
3 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear Cecilia f.A. Thank you for your good rating and comment toward us We look forward to welcome you back Regard, Smart Hotel Management
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