Dear Mrs. Chitra, Thank you very much for your positive review .. We’re glad to know you had a comfortable stay and enjoyed our strategic location near the city center .. We look forward to welcoming you back at Grand Inna Tunjungan .. Warm regards, Front Office Manager

Dear Mrs. Chitra, Thank you for your positive review .. We are pleased to know that you appreciated the friendliness of our staff and the cleanliness of our rooms .. We hope to have the pleasure of serving you again on your next visit .. Warm regards, Front Office Manager

Dear Mrs. Chitra, Thank you for sharing your feedback .. We are delighted to know you had a comfortable stay and appreciated the friendliness of our staff .. We look forward to serving you again on your next visit .. Warm regards, Front Office Manager

Dear Mr. Arif, Thank you for taking the time to share your experience .. We are pleased to hear that you appreciated the friendliness of our staff, the cleanliness of our hotel and restaurant, and the quality of our food .. We look forward to serving you again on your next visit .. Warm regards, Front Office Manager

Dear Mr. I***h, Thank you very much for your positive feedback .. We’re delighted to hear that you enjoyed our gym facilities and the view of Surabaya city center .. It’s wonderful to know that you found the experience worth the price .. We truly appreciate your support and hope to welcome you back again for another great stay .. Warm regards, Front Office Manager

Dear Mr. Gatot, Thank you for sharing your experience with us .. We’re glad to hear that you found your room clean and comfortable, and that you enjoyed the food .. We appreciate your feedback regarding YouTube and Netflix access, this will be valuable input for our future service improvements .. We look forward to welcoming you back soon for another pleasant stay .. Warm regrads, Front Office Manager

Dear Mr. Fakhri, We sincerely apologize for the inconvenience and discomfort caused by our housekeeping team entering without prior notice .. This is not in line with our service standards, and we truly regret the incident .. Your feedback has been shared with our team to ensure this does not happen again .. Thank you for bringing this to our attention .. Warm regards, Front Office Manager

Dear Mr. Nanang M S, Thank you very much for your kind words! We’re delighted to know you enjoyed our service, the friendly atmosphere, and the welcome drink .. Your satisfaction means a lot to us, and we look forward to welcoming you back soon at Grand Inna Tunjungan .. Warm regards, Front Office Manager

Dear Mr. Gatot, We’re delighted to know that you enjoyed the comfortable atmosphere and convenient access to activities during your stay .. We look forward to welcoming you back soon for another pleasant experience at Grand Inna Tunjungan Surabaya .. Warm regards, Front Office Manager

Dear Mrs. Simiati, Thank you very much for your kind feedback .. We’re delighted to know that you felt comfortable and at home during your stay with us .. Your appreciation of our friendly staff, convenient location near Tunjungan Plaza, and hotel facilities truly means a lot .. We look forward to welcoming you back on your next visit to Surabaya .. Warm regards, Front Office Manager

Dear Mr. Chaidir, Thank you for your kind feedback .. We're glad you enjoyed our service, facilities, and convenient location .. We look forward to welcoming you at Grand Inna Tunjungan Surabaya .. Warm regards, Front Office Manager

Dear Mrs. Nicola, Thank you so much for your wonderful feedback .. We’re delighted to hear that you enjoyed your stay, appreciated our friendly staff, clean rooms, and tasty food .. Your kind words mean a lot to us, and we look forward to welcoming you back at Grand Inna Tunjungan .. Warm regards, Front Office Manager