Adequate rooms, although they control the air temp,I liked the patio off each room! The pool area was very nice and amazing breakfast buffet! front desk and other staff very rude, they don’t like Americans and they made us feel as if we were not welcome, too bad

I went out of my way and had five couples come with us to this hotel, and the staff was extremely rude. The beds are horrible and the TV is the size of a tablet. Valentina needs a new job if she’s going to swear at us Americans the way she did.

Check out was 10am, I requested 10:30 and was told no. I accepted this, but was annoyed that twice before 10am housekeeping came to the room, first time they didn’t even knock. We arrived late due to delayed flight & was told by reception the bar was closed so if we wanted anything would need to walk into town. However, on arriving to our room we heard music and went to explore where it was coming from only to find the bar was open. There were no staff to direct you at breakfast, so just followed other guests. Check out receptionist was unfriendly certainly didn’t ask us anything about our stay just thrust our passports and the bill at us. Positives; the bar staff were lovely and the hotel in great location.

Delightful stay, close to all things!

great position and amazing pool

Hairdryer only lasted for 2 mins before it cut out

We really enjoyed our time at this hotel. The location is great, staff generally very helpful (extra gold star for Antonio working in the pool bar/restaurant who was unfailingly cheerful, helpful and efficient) and the facilities spacious and good. The condition of many parts of the hotel is a little tired and dated but thankfully for us everything worked ok. We enjoyed the good sized indoor pool during inclement weather. Breakfast was very good with fresh fruit, fresh bread and cooked breakfast available every morning.

Great location and falilitoes

Amazing location, a short walk to Bardolino, where you can take the ferry. Hotel is a great compound with various places to sit. Large pool with bar and tables. Extremely convenient for families and regular tourists.

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Kind staff helpful and happy

Das Zimmer war großzügig vom Platz her. Es hatte leider keinen Safe und der Kühlschrank für die Minibar ging auch nicht. In der Dusche waren Stockflecken!

I was a little concerned as the hotel only rated 7.5 out of 10 but the location sold it to me. Could not fault our stay at all. Fabulous pool with more than enough loungers for all, great location, free sunbathing area by the lake, spacious clean rooms, friendly staff, free coffee during the day, the list is endless, we even received a free bottle of frizante wine at check in for doing the online check in. I would stay in the gritti again if returning to Bardolino….which is an extremely charming resort ❤️

We had a great week here - staff very helpful in reception and bars . Upgraded to prestige rooms but did have to remind reception that we were entitled replenish soft drinks . We had b and b but one night paid the 20 euros to have evening meal - buffet excellent choice but when booking think better reception advise of the men’s dress code ( no shorts). I state the two negatives but with 98 other things right I can only say we would stay here again and recommend

We stayed 5 nights, we had driven to Italy and had overnight stops on way, Hotel Gritti was our longest stay on our road trip. Excellent hotel and wonderful location right on lake Garda, we thoroughly enjoyed our stay. Hopefully can visit again someday

We travelled at the same time as friends (for a wedding). We paid extra for an upgraded room, yet our friends (who paid basic rate) were given a suite three times the size of our room, with a lake view (which we had requested and did not get). The hotel was also busy with large tour groups which meant we were ushered off tables in the pool bar and at breakfast to allow big groups to sit together, which made us feel like we were an inconvenience. Check out was early (despite check in not being until late in the afternoon) so it felt rushed. Location was good and the check in staff were friendly.

Cleanliness and maintenance concerns in the room and property

Alles was zeer goed dik te vreden

The property was nice. Parking was easy onsite. The hotel is a little old with decor, could use an update. Overall, nice and clean though. The quality of breakfast could be improved.

Beautiful hotel in a beautiful location. The whole area as well as the hotel is kept in excellent condition, so clean. It was the first week of the summer holidays in England and the hotel was not overcrowded, always sun beds available around the pool and strictly no reserving them- bliss! Breakfast was delicious, great selection and food available at lunchtime was lovely too (we were bed and breakfast). Lots of great restaurants in the town and beautiful views. We will be back!