Apple 1 Hotel Gurney

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Overall Ratings & Reviews Apple 1 Hotel Gurney

Traveloka (593)
Other sources (13)
8.3
Very Good
From 593 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.1

Meal

7.9

Location

8.6

Service and Facilites

8.2

People often mention about Apple 1 Hotel Gurney
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Surroundings (24)
Accessibility (24)
Bedroom (24)
Bathroom (22)
Staff Friendliness (21)
Ambiance (19)
Distance to City Center (17)
Wifi (17)
Check-in/out Time (17)
Hotel Area (15)
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Traveler Reviews Apple 1 Hotel Gurney

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Customer reviews
m***n
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 day(s) ago
near to adventist hospital...good service...recommended for medical tourism
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S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
The room is a bit small, but enough for 2 people.
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W***i
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Small room but it's all set, compact, aesthetic, and clean!
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Accommodation's Reply
14 Oct 2025
Dear Our Valued Guest, Thank you for taking the time to review your stay with us. We are very pleased to hear that our product and services made your stay pleasant. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.
M***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
The room was comfortable… It wasn't very big, but it was enough for two people. It was clean and the staff was friendly. It was close to Penang Adventist Hospital, just a short walk away.
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1 people find it helpful
Accommodation's Reply
14 Oct 2025
Dear Our Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.
T***Y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The location is strategic for Adventist Hospital, but the rooms are cramped. If you put your suitcases in, it's even more cramped. Twin beds on the first floor, with a pillar between the two beds, making it even more cramped.
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1 people find it helpful
Accommodation's Reply
14 Oct 2025
Dear Our Valued Guest, Thank you for your feedback on your recent stay with us.We are sorry to hear that you felt like your room was too small. We understand the importance of providing a spacious and comfortable environment for our guests, and we apologize for falling short in this area. We will review our room options and take steps to ensure that our guests have ample space to relax and store their belongings. Your feedback is important to us and helps us grow.
T***Y
icon-Medical
Medical
icon-origin-TRAVELOKA
8.4
/10
Reviewed 11 week(s) ago
The location is strategic if you're heading to Adventist Hospital, but the room is very small, and if you put your suitcase in, it's even more cramped due to the limited space. The bathroom is okay, but the first-floor room is located in front of a parking lot and then directly onto the main road. There's no gate or anything, so it's like an outdoor area. Honestly, we didn't feel safe with this location.
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Accommodation's Reply
21 Oct 2025
Dear Our Valued Guest, Thank you for your feedback. We’re glad to hear that you found our location convenient for accessing Adventist Hospital. We apologize if the room size did not meet your expectations and for any discomfort caused by the room's proximity to the parking area and street. Your concerns about safety and privacy are very important to us, and we will take them into consideration as we look for ways to improve our guest experience. We truly appreciate your input and hope to have the opportunity to serve you better in the future.
TEY A. H.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Everything looks great , but less car parking space
1 people find it helpful
D***i
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
Staff Hashim was friendly and available 24 hours. Also, this hotel is very close to Penang Adventist Hospital.
1 people find it helpful
AU YONG W.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
Hotel location is fantastic near Gurney Plaza walking distance about 8 minutes. The room price is reasonable when booked via Traveloka. Hotel restaurant food is delicious too. They have water refill outside of the room where you can get hot water. There’s no kettle provided on the room. Coffee sachet is provided too but it is not replenished on next day because room cleaning is done on every two days only.
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+3
1 people find it helpful
S***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 16 week(s) ago
I found the hotel's location quite strategic. It's very close to the bus stop, making it easy to get anywhere by rapid transit. It's also close to Gurney Mall. Finding food is easy, as the Pulau Thai restaurant is open from 10 a.m. in the hotel lobby. It's a must-try if you stay here. The room isn't particularly spacious, but it was sufficient for me, as I was just staying overnight. There's also an iron on the second floor, and drinking water is unlimited.
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S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 16 week(s) ago
I think the hotel's location is quite strategic. It's very close to two bus stops, making it easy to get anywhere by rapid transit. It's also close to Gurney Mall. Finding food is easy, as the hotel lobby boasts Pulau Thai restaurant, a must-try if you stay here. The room isn't particularly spacious, but it was sufficient for me, as I was just staying overnight. There's also an iron on the second floor, and drinking water is also unlimited.
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1 people find it helpful
LISDA
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
everything is ok..only the make up room is a bit complicated..
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Santi
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Good service, friendly staff, strategic environment
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2 people find it helpful
Kristina
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
Clean rooms, friendly staff, close access to the hospital & market.
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sunita
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 19 week(s) ago
Good place, near Penang Adventist Hospital (walk 3-5 mins), to Gurney Plaza/Gurney Hawker Centre (walk 10-15mins)
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W***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
clean room, naice staff, near from Adventis hospital and Gurney plaza. And have delicious food resto in the G floor
2 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Our Valued Guest, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you and have a great day!
R***a
icon-Medical
Medical
icon-origin-TRAVELOKA
6.2
/10
Reviewed 26 week(s) ago
LESS WELCOME FOR FOREIGN CITIZENS ESPECIALLY FOR BANGLISH RECEPTION STAFF. SERVICE IS VERY POOR. NO RECOMMENDATION FOR THE SERVICE. even though we paid the same as others, we wanted to ask for early check in but couldn't even though there was an empty room, even if we wanted to, we were asked for 60rm. oh my, the male receptionist was really rude. the hotel itself was pretty clean and the good thing was there was a restaurant in front of the hotel.
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1 people find it helpful
Accommodation's Reply
13 Jun 2025
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the experience you described and for falling short of your expectations, particularly regarding the service at the front desk. Please know that we take concerns about fairness and professionalism very seriously. We do not tolerate any form of discrimination, and your comments have been escalated to our management team for immediate review and action. We will be addressing the behavior you described to ensure all guests—regardless of nationality—are treated with the utmost respect and courtesy. Regarding early check-in, our policy typically includes a fee to prepare the room outside regular check-in hours, but we understand this should have been communicated more politely and clearly. We’re glad to hear that you found the hotel clean and appreciated the nearby dining options. Still, we deeply regret that your overall impression was overshadowed by poor service. We value your feedback, and we are committed to improving our service. If you’re open to it, we would welcome the chance to speak with you directly to better understand the situation and make things right.
S***n
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
The staff is friendly. They give us discount accommodation if we have a long stay.
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Accommodation's Reply
23 Jul 2025
Hi Our Valued Guest, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much!
A***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
Near to Hospital. Good place for food seeker😀
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Accommodation's Reply
23 Jul 2025
Dear Our Valued Guest, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you and have a great day!
F***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 29 week(s) ago
The AC in the room is directly to my face. I can't turn it off because there's no air flow anywhere else. That's the only thing I'm not comfortable with.
2 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Our Valued Guest, Your feedback is extremely valuable to us, as we strive to improve with each stay. We greatly appreciate your comments about details aspects of the room. Thank you for your valuable feedback, it will help us make changes for the better.
Number of reviews per page
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