I liked everything I felt safe they gave me good service pleasant hotel I can't say anything bad because I enjoyed everything very much

Thoroughly frustrated at this place. The hotel itself was not too bad, however I experienced the worst service from the upper management. I was coming from Argentina to which my flight was delayed 1 day for 2 separate rooms. Yes, the rooms were booked non refundable, but we had every intention of staying there. The day we arrived, we checked in at around 7pm, and we checked out at 6am. I asked to speak with a manager, which none was available. And that regardless Expedia would have to make contact. I asked Expedia to ask the hotel to please refund 1 night for each reservation. The hotel refused and Expedia apologized. I attempted to email the hotel directly. No response. In my last direct contact with the hotel, they acknowledged that they were not going to respond to my message with "buen dias" which is good day. I come to Bogota quite often, and I emailed them that when I come again for a week's stay if they can just add 2 more nights of the lot reservation. All they did was ensure my dissatisfaction by not working out a solution with me, and now I will never stay at their hotel again. The hotel is adequate and the food and drinks are inexpensive, but so are another 100 hotels in the area.

Everyone was nice and friendly. Someone on staff knew english on every shift. The pool was great as well was the frinks and food. Room was great besides the noise from constant traffic at all hours of the night. I think if i had a room not overlooking the street it would have been fine but the first night was kinda restless due to the noise. No fridge or microwave. I ended up getting a fridge by asking the front desk for one because i needed it. I would stay again as long as i had a different room.

Not the best place to stay or clean. And the taxi they recommended me, charged me extra which was more than the usual trip with a hotel taxi.

Great stay, comfortable room and friendly service

Buen lugar para quedarse.

Presidential king room extremely hot Same breakfast everyday No amenities Nothing in a presidential refrigerator water had to be paid for

The only thing is the internet. It does not work in the rooms.

It was ok. Bed was comfortable. Nothing outstanding. Pool had a lot of.kids and smelled strongly of chlorine.

The hotel does not have AC. The windows are open to keep the room cool however, you can hear every car, dog or person going by. The pool looks nice and is heated. It can get very loud which is expected. Breakfast was good. Hotel staff advised against walking due to "lonely" streets. There are pockets of streets that look dangerous with drugs and prostitution. We ended up using Uber to get everywhere even if it was just a few minutes walk away. It's quite close to everything, grocery store, coffee, hot chocolate and cheese, Botero, Gold Museum, Fruit Market, and Monserrate.

Very reasonable price. Nice large clean room. Good breakfast. Walking distance to many places. Friendly staff.

The property is nice and well maintained. Everyone was very nice and helpful. We switched rooms to a very spacious room. One minor thing to change are the towels and the bathroom needs a hook to hang your robe or anything else that you want. The shower are is slippery and the water doesn't drain fast enough. Overall, it is a nice hotel. I recommend it.

Lots of dining options Super clean

Awesome time!

Well situated in Bogota, trance room, clean, but there weren’t AC and there was at lot of traffic noise

Honestly, the location was central, so it was easy to get around, but the bed was super hard. The pillow wasn’t any better. I was on the fifth floor right next to the canopy so when it rained, it was extremely noisy and you couldn’t sleep it was it extremely cold outside, but I was surprised that there was no climate control inside the room. Overall, it wasn’t that expensive so I guess I shouldn’t complain too much. Lastly, when I checked in, there were no towels in the room so I had to request for towels twice.

It’s like a mix between a fancy hotel and a motel. The staff is nice & the common areas are pretty but they paid little attention to the actual rooms. The “deluxe” room is definitely not the advertised size. It’s a standard room that they crammed a king size bed in, there’s not even room for side tables. The room has no bath mat towels, no lotion, not even a glass for drinking water. Queen sized pillows on a king size bed. The noise from the street can be overwhelming if you’re trying to rest. The pool area gets very crowded and noisy as they do day passes. They did not honor the “free early check-in” listed on Expedia and then because so many people were checking in at 3pm it took a while. I asked how to book a massage and the receptionist told me go to the bar and the people at the bar told me go to reception so I gave up. The plus side is that the breakfast has a pretty decent variety and everything was tasty. Nice sauna but gets crowded. Overall okay but definitely not impressed. They could make small tweaks to make it much better because the design of the hotel is pretty nice.

I was booked into a Deluxe room. If that was deluxe I dread to think how bad standard was. It got off to a bad start when Hotels.com said I could check in early. There was no reference to this in the confirmation so I emailed the hotel. They said I could check-in at 11. Excellent. Changed my plans and turned up to be told, “No come back at 3”. After complaining in bad Spanish (no English at reception) I got a room at 1. The room was tiny and just about accommodated a king size bed. The furnishings were cheap and falling apart. I struggled to find a power point. It was cold and there was no temperature control. The blinds wouldn’t shut properly. The traffic noise was really loud. I couldn’t work out how to turn off the strip light in the room and the reception were no help (I ended up taking the keycard out). Breakfast was pretty poor too. Not impressed

Everything

It was nice but not a lot of food options