Very good experience. Bit away from center, but frequent transportation available.

Excellent

I had high expectations for Hotel Arima given its affiliation with Small Luxury Hotels, but my experience was deeply disappointing. The air conditioning in our room was not functioning properly throughout our three-night stay. Despite reporting the issue multiple times, the room remained hot and stuffy, with a persistent temperature of 25°C. We were told the issue was fixed, yet nothing changed. A staff member even acknowledged that the room lacked proper ventilation and offered us another room — but only on the final night, after midnight. We were also promised that a manager would speak with us before checkout, yet no one was available. The service recovery was nonexistent — no follow-up, no compensation, and no accountability. We ended up sleeping in uncomfortable conditions for two nights, and had to relocate rooms late on the third. At this price point and under the SLH brand, I expected much better. Unfortunately, the hotel chose not to take responsibility or offer any resolution after my stay. I wouldn’t recommend this property based on our experience.

Clean, tidy and modern. But there was some sloppiness: 1. We asked for a refill of body lotion multiple times but this wasnt done- there was no body lotion when we moved into the room. 2. Whilst the lightning system and controls are modern and loom good, they dont work very well. I couldnt turn all the lights off but leave the reading lights on and the black out curtains let light in. 3. It seemed odd that the hotel had a spa and marketed itself as a spa hotel, but we had to pay to use it. We selected the hotel as we wanted a luxurious stay with spa ameanities, and were willing to sacrifice location for this. However, given we had to pay to use the spa, we may as well have stayed more central.

Really nice hotel of 5 star standard very close to San Sebastián. Bus right outside to take you to centre. Rooms very comfortable, great breakfast, super spa.

This hotel is truly exceptional. Every design detail is beautifully curated with a refined, minimalist aesthetic that creates a peaceful and elegant atmosphere. The restaurant offers excellent food with a wide variety of well-crafted dishes, and the breakfast buffet includes everything you could possibly want to start your day. I highly recommend staying here – it’s a perfect blend of comfort, style, and quality service.

This is quiet, luxurious hotel. The staff was excellent and very helpful. The room was lovely, the bath a spa level experience. The restaurant on site offered a lovely meal of the day lunch/arly dinner menu. There is a fine dining restaurant that we did not have time to try, but plan ahead for reservations. The rooftop pool is sizable and pleasant with towels and a small bar available for drinks. We were in the middle of a 12 day trip and needed to do some laundry and had access to the condo building attached to do that. It was very much appreciated. The hotel sits on traffic circle on the bus line. Pleasant, clean buses with a practical schedule made it easy to get in and out of town without taxi's and Ubers. 10-12 min ride into town. We attended a concert at the Reale stadium and took the bus in but walked back. It was about 2 miles and slightly up hill but large group of the crowd was doing the same so it was enjoyable late in the evening when there was little other traffic. We could have waited for a bus but chose not to. We would highly recommend this hotel to anyone looking for quiet luxury away from the hustle and bustle of the touristy area in town.

Customer service.Hotel facilities

Nicely appointed and clean rooms. Service is polite n good but not exceptional

Great hotel. Food very good, service excellent and good links to centre of town

The hotel describes itself as luxury, but it's far from. The coffee quality was bad. There was only 1 coffee pod for two people the other one was decaf. The amenities were lacking and we had to constantly ask for extras to simply meet our basic needs of comfort, such as toilet paper, vanity kit etc. There was no tissue paper. The fridge was empty. When we asked for milk to put in our coffee, we were told we had to get it ourselves from the restaurant - this is not the standard within luxury hospitality. The mattress was not comfortable, did not meet luxury standards. The Spa experience was not generous, we booked a 30mins massage and we got only. 20mins

The hotel is comfortable

Fabulous hotel Excellent food Great location Sad the rooftop swimming pool was not open

Very nice hotel - spa users beware

Very good quality hotel clean and friendly staff but spa is very small, massage is very limeted and sauna is tiny

Great service and advice from reception and in the restaurant where we also enjoyed excellent food and wine in a lively environment. Rooms are very comfortable (including the bed) but ours was not well sound-proofed. It was, however, ok when you had considerate neighbours.

Comfortable and well-located. The spa left a lot to be desired... one of the three saunas was out of order, and the pool circuit was never hot enough nor cold enough. There was cold water for refreshments but only dirty cups, none clean.

Fantastic property!

Beautiful, modern luxurious stay with a zen feeling. I wish I had more time to schedule a spa treatment while I was here. San Sebastián is a delightful city!

We enjoyed our stay ..the staff were excellent.