Best Western Plus Astana

Explore Best Western Plus Astana
8.8
Very Good
From 164 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

8.8

Traveler Reviews Best Western Plus Astana

Number of reviews per page
20
40
Top reviews
Gustavo
icon-Leisure
Leisure
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Old dark very old hotel never remodeled, dark hallways, dark rooms, breakfast pretty bad. Excellent reviews are fake....
Robert
icon-Leisure
Leisure
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Location was good.
Olga
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great hotel. Amazon people.
IULIIA
icon-Business
Business
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Garbage bin was full from previous guests and glasses for drinking water were not clean having lipstick stains on them:(( overall room was clean and great bed, hada nice sleep👍
JAY
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

considering price and location this hotel is good for business purpose.
Leszek
icon-Business
Business
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Rather average hotel - not horrible and not great. One the positive side: big rooms, cleanliness and perfect location in the city centre. On the negative side: breakfast, noise from outside and frozen pizza in their restaurant.
Peter
icon-Leisure
Leisure
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Good hotel with friendly staff. Nice breakfast and room. Overall a very nice hotel to stay at.
Minnur
icon-Leisure
Leisure
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Great hotel and friendly staff
David
icon-Business
Business
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Great location and facility
Minnur
icon-Leisure
Leisure
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Great hotel with friendly staff and close to everything
Alexander
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

My parents enjoyed their stay a lot! The premium room was very spacious and beds were comfortable. Thank you!
Natalie
icon-Business
Business
6.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

The room was very large and good value for money. The hotel is well situated, but a bit confusing to get to. English speaking staff made the stay easy.
maritza
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Excellent location, personal very helpful and friendly
maritza
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Great location
Asa
icon-Leisure
Leisure
8.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Great location and friendly staff
DARISSA
icon-Business Family
Business Family
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Great front desk people! Clean and nice! Will be a returned customer for sure!!!
David
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Overall I dont recommend this hotel. Cons: 1) you cannot regulate the AC. It was a bit hot in the room and I tried turning the AC on. It would not. I asked reception why AC is not turning on and they said all AC’s are off because “it’s not the season yet”. Yea, there is an AC season in this hotel. Sounds like Communism to me - “no AC for you”. I opened the window but the window face a major road with alot of traffic which is super noisy 2) Sauna is paid not free - I booked my hotel on Expedia which showed sauna as an amenity. I like sauna so thought I’d relax, but come to find out you have to pay extra to use the sauna. Seems like the hotel owner (which is prob local and US chain just operates the hotel) is trying tk save money on everything (no AC, sauna is paid) Pros: 1) good location, besides the noisy street 2) friendly staff, especially a blonde guy manager who let me check in early
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Miragha
icon-Business
Business
6.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

The hotel location is good. The service of the staff is amazing. I would especially mention Akbola from the reception desk for the amazing support! Breakfast doesn't have enough options. I asked about a cheese omelette and received a small portion with cottage (which looked like a pancake). The room needs to be renovated as there are so many broken things in the room (wall, furniture, lighting system)
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Andrew
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Hotel old fashioned. Bathroom in need of a revamp. Breakfast ok, but basic. Our room not cleaned until 18.00 one day.
Elijah
icon-Leisure
Leisure
4.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

A/C is controlled by the hotel and they never turned it on despite the rooms being quite hot Mini fridge didn’t turn on Water in the shower goes cold every 10 seconds Laundry service wasn’t open the whole time I was there (5 days) Not the worst experience, but just not good for the price, you may as well stay somewhere cheaper because at least they don’t advertise amenities they don’t have Room service was good and cheap, free breakfast was decent
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Number of reviews per page
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