From receptionists to restaurant staff to room service, all excellent. Friendly and helpful staff. Just some improvements in the future for the breakfast buffet, it runs quite slow on topping up the foods, and some of the room telephones weren't functioning well, maybe due to school holidays and a shortage of staff. But overall, it was a lovely experience for me and my family. Spacious room. Beautiful scenery! Very comfy. The waterpark was nice. Just don't come during long weekends/school holidays, it will be very packed. Will definitely come back.