Best regards from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are very pleased that you enjoyed your stay. Our team is committed to providing the best service to all our guests and your feedback is invaluable for our continuous improvement. We look forward to welcoming you back in the future. Thank you. Best regards, Dimas Vira Kresna General Manager

Best regards from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are very pleased that you enjoyed your stay. Our team is committed to providing the best service to all our guests and your feedback is invaluable for our continuous improvement. We look forward to welcoming you back in the future. Thank you. Best regards, Dimas Vira Kresna General Manager

Best regards from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are very pleased that you enjoyed your stay. Our team is committed to providing the best service to all our guests and your feedback is invaluable for our continuous improvement. We look forward to welcoming you back in the future. Thank you. Best regards, Dimas Vira Kresna General Manager

Best regards from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are very pleased that you enjoyed your stay. Our team is committed to providing the best service to all our guests and your feedback is invaluable for our continuous improvement. We look forward to welcoming you back in the future. Thank you. Best regards, Dimas Vira Kresna General Manager

Dear Mr. Kusman Yandi, ‘’Greeting From Hotel Grand Zuri Dumai’’ We are Apologies for the disappointing experience at our hotel on October 17, 2025. Particularly during the 2:00 AM check-in process and in addressing your concerns. Please accept our sincerest apologies lack of friendliness and professionalism displayed by our staff. We have launched an immediate internal investigation and are taking corrective action, including disciplinary measures and comprehensive retraining, to ensure that our team consistently delivers exceptional service and responsiveness. We value your feedback and would like the opportunity to make it right. We hope you will give us another chance to demonstrate our commitment to hospitality and service excellence at Grand Zuri Dumai. Sincerely, Dimas Wira Kresna General Manager"

Dear L***a Thank you for sharing your positive feedback. We are thrilled to know you are considering staying with us on your future trip to Dumai! Please do not hesitate to reach out if you have any questions before your arrival. We are eager to welcome you and ensure your visit is memorable. Best regards, Dimas Wira Kresna General Manager

Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager

Dear Ms. Febrina Ari Restuti, Warm greetings from Grand Zuri Hotel Dumai. Thank you for choosing Grand Zuri Hotel Dumai and taking the time to review your stay with us. We apologize for the inconvenience you experienced, especially regarding the windowless room and the strong smell of cigarette smoke, even though you had booked a non-smoking room. We understand that these conditions are certainly very uncomfortable and far from expectations, especially when the air quality in the room impacts your rest. Your input is greatly appreciated and is a serious concern for management. In addition, we will also tighten supervision of the non-smoking policy and take firm action against any violations that occur if guests smoke in non-smoking rooms, in order to ensure the comfort of all our guests. Once again, we apologize for this unpleasant experience. We sincerely hope to welcome you back in the future, with even better service and a better stay experience. Sincerely. Dimas Wira Kresna, General Manager

Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager

Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager

Dear Mr. J*n. Thank you for your feedback. We apologize for any shortcomings in your order. We have checked the notes and will use them as a lesson so that our team can be more thorough in the future. We hope that you will take the time to contact us and inform us of any issues. You can contact us at Joni Sinurat, at 08********29. Thank you for your time. Sincerely, Dimas WIra Kresna, General Manager

Dear M***e It's always a pleasure to hear from you. We are delighted that your colleague consistently has a great experience staying with us during their business visits to Dumai. We truly appreciate you choosing our hotel as your preferred accommodation. We look forward to welcoming you and your colleague back again soon. Best Regard, Dimas WIra Kresna General Manager

Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager

Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager

Dear H*h, Thank you so much for sharing your wonderful stay! We are so happy to hear that you felt safe, comfortable, and at peace during your stay at our hotel. Our strategic location, close to the city center and the beach, is indeed one of our strengths. Your positive reviews about the spacious rooms, diverse food options (especially your favorite waffles!), swimming pool facilities, and friendly staff are truly appreciated. We always strive to provide the best service and create an unforgettable experience for every guest. We look forward to welcoming you back to our hotel soon. Sincerely, Dimas Wira Kresna, General Manager

Dear Humisar N Thank you for your review. We're glad you had a pleasant stay with us. We hope to welcome you back again soon. Sincerely, Dimas WIra Kresna General Manager

Dear A*r, Thank you for your wonderful review! We are very proud and happy to hear that your stay was so enjoyable, from the cleanliness of the room, the safety of the swimming pool for children, the friendliness of the staff, to the availability of adequate parking space. Positive feedback like this is the biggest motivation for our entire team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything else we can help you with, please do not hesitate to contact us. Sincerely, Dimas Wira Kresna, General Manager

Dear Aldhi A. Thank you very much for your feedback regarding your breakfast experience at Grand Zuri. We greatly appreciate any comments, as they help us to continuously improve our service. We understand your observation regarding the presence of staff in the same breakfast area as guests. This is an important point for us, and we will review our internal procedures immediately. Our main goal is to ensure that every guest feels comfortable and has an optimal breakfast experience. We continuously strive to provide the best service standards, and your feedback is very important in our continuous improvement process. We look forward to welcoming you back to Grand Zuri Dumai in the near future. Best regards, Dimas Wira Kresna. General Manager

Dear Guest, Warm Greetings from Hotel Grand Zuri Dumai. Thank you for sharing your experience while staying at Hotel Grand Zuri Dumai. We are glad to know that our service is good, also the rooms are clean and comfortable, and the location is close to the city center. We look forward to your next arrival and family at Hotel Grand Zuri Dumai. Have a nice day. Warm Greetings,. Dimas Wira Kresna. General Manager

Dear R*a. Thank you very much for your review of your stay at our hotel. We are very pleased to hear that your check-in and check-out process was smooth and very helpful. Your satisfaction is our top priority. We also noted your feedback regarding the room you stayed in, which was a smoking room without a window. We apologize for any inconvenience this may have caused. We understand that room preferences may vary, and we strive to accommodate every guest's request. For your information, our room availability is based on the room type booked and availability upon check-in. For your next stay, if you have any special preferences such as a non-smoking room or a room with a window, please do not hesitate to convey it to our reservation team when making your booking, or upon check-in. We will do our best to accommodate your request, subject to availability. Your feedback is very valuable to us in our efforts to continuously improve the quality of our services and hotel facilities. We look forward to welcoming you back in the future and providing a more satisfying stay experience. Best regards, Dimas Wira Kresna. General Manager.