Arrived at 13.30, not allowed to enter, because the entry time is 14.00, it was already 14.00, still waiting because waiting for housekeeping to report which rooms are ready, breakfast was served, the menu was OK, vegetables, teriyaki chicken, fruit, the taste was not good, bland, not given a drink or borrowed a glass, even though there was a dispenser, when they arrived, they just knocked, they were silent, didn't say who it was or where they were from, there was no soap, shampoo, warm water