Horison Sagita Balikpapan

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Overall Ratings & Reviews Horison Sagita Balikpapan

Traveloka (10,219)
Other sources (2)
8.2
Very Good
From 10,219 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.1

Location

8.3

Service and Facilites

8.1

People often mention about Horison Sagita Balikpapan
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Distance to City Center (104)
Ambiance (99)
Bedroom (95)
Bathroom (88)
Room Space (87)
Accessibility (82)
Staff Friendliness (78)
Taste (72)
Surroundings (68)
Hotel Area (64)
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Traveler Reviews Horison Sagita Balikpapan

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40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Good choices for staying with some children, spacious rooms. It's just that the AC isn't cold enough.
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K***a
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9.4
/10
Reviewed 4 day(s) ago
Very good place to stay. The room is clean and spacious. Near to masjid, only 50m.
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Fify H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 1 week(s) ago
1. Upon arrival, I was greeted by the receptionist, who greeted me. I explained the message from the app. The receptionist then checked in. They gave me room 212, and I went to my room alone (perhaps this hotel has self-check-in, no handover of rooms in good condition). In the app, I requested a refrigerator and bathtub, but room 212 on the second floor didn't have one (the 212 lock was broken, and the room couldn't be locked from the inside either). I went downstairs and grumbled (I was already tired from going up and down. Luckily, I'm a backpacker, just imagine dragging my suitcase). I was given a new room, 221 on the second floor. The bathtub was dirty and chipped (as in the photo). The carpet in the room was dirty, and the towels were new but smelled musty. I asked to be moved, but they told me the rooms were full and the hotel had been renovated, so please update the shower (the prices for shower and bathtub rooms are different in the app). 2. Outside the reception: the cleaning staff, technicians, and security were friendly. 3. The hotel is located close to food stalls, with lots of food near Plaza Balikpapan. So maybe I will reconsider if I come here to stay overnight, hopefully it will be better and more advanced. Thank You.
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The food is delicious and the place is comfortable.
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syarifah
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
With a budget-friendly price, it offers friendly and comprehensive service for a family staycation. The breakfast is quite varied and quite delicious. The facilities are adequate for children to play and swim. The pool area is spacious and needs to be tidied up and cleaned to make it look more beautiful and beautiful.
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Accommodation's Reply
06 Nov 2025
Best regards, Horison Sagita Balikpapan. We sincerely thank you for your positive review. I, Ahmad Sholekan, as General Manager of Horison Sagita Balikpapan, am delighted to know that your stay was memorable. The hotel is located in the heart of Balikpapan, with easy access to nearby attractions and in a bustling area full of local restaurants and shops. Your review is an encouragement to all our team to strive to provide the best service and preserve the natural atmosphere and authentic local culture. We sincerely hope to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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k***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The AC is dripping water
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Best regards, Horison Sagita Balikpapan Thank you for taking the time to share your experience with us at Horison Sagita Balikpapan. I, Ahmad Sholekan, as General Manager, appreciate any feedback received, be it compliments or criticism. We apologize if there was anything you were not satisfied with during your stay. Your feedback is extremely important to us as it serves as an evaluation tool to continuously improve the quality of our services and facilities. Located in the heart of Balikpapan, this hotel offers easy access to nearby attractions and a bustling area full of local restaurants and shops. However, we recognize that there is always room for improvement. We will thoroughly follow up your complaint with the relevant team immediately to ensure a similar experience does not happen again. We hope that we will have the opportunity to welcome you back and provide you with an even better experience. We sincerely hope to have the opportunity to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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n***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
comfortable, spacious room.. hopefully the breakfast menu will be more varied, thank you
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Accommodation's Reply
06 Nov 2025
Best regards, Horison Sagita Balikpapan. We sincerely thank you for your positive review. I, Ahmad Sholekan, as General Manager of Horison Sagita Balikpapan, am delighted to know that your stay was memorable. The hotel is located in the heart of Balikpapan, with easy access to nearby attractions and in a bustling area full of local restaurants and shops. Your review is an encouragement to all our team to strive to provide the best service and preserve the natural atmosphere and authentic local culture. We sincerely hope to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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D***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Simple but clean and quiet accommodation, suitable for backpackers, too free for outside visitors to access the floor, free lift without card
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Best regards, Horison Sagita Balikpapan. We sincerely thank you for your positive review. I, Ahmad Sholekan, as General Manager of Horison Sagita Balikpapan, am delighted to know that your stay was memorable. The hotel is located in the heart of Balikpapan, with easy access to nearby attractions and in a bustling area full of local restaurants and shops. Your review is an encouragement to all our team to strive to provide the best service and preserve the natural atmosphere and authentic local culture. We sincerely hope to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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ikhsan n.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, it's just that on the 4th floor there are things piled up and they seem to be worn out, as for the room it's clean, everything is going well, breakfast doesn't have many choices, the taste is also quite good, the parking lot at the back is quite spacious,
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Accommodation's Reply
06 Nov 2025
Best regards, Horison Sagita Balikpapan. We sincerely thank you for your positive review. I, Ahmad Sholekan, as General Manager of Horison Sagita Balikpapan, am delighted to know that your stay was memorable. The hotel is located in the heart of Balikpapan, with easy access to nearby attractions and in a bustling area full of local restaurants and shops. Your review is an encouragement to all our team to strive to provide the best service and preserve the natural atmosphere and authentic local culture. We sincerely hope to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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A***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
Comfortable Room, Only the Bathroom Water is Yellow...
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Accommodation's Reply
24 Oct 2025
Best regards, Horison Sagita Balikpapan Thank you for taking the time to share your experience with us at Horison Sagita Balikpapan. I, Ahmad Sholekan, as General Manager, appreciate your comments, be it compliments or criticisms. We apologize if there was anything you were not satisfied with during your stay. Your comments are extremely important to us as they serve as an evaluation tool to continuously improve the quality of our services and facilities. Located in the heart of Balikpapan, this hotel offers easy access to nearby attractions and a bustling area full of local restaurants and shops. However, we recognize that there is always room for improvement. We will thoroughly follow up your complaint with the relevant team immediately to ensure a similar experience does not happen again. We hope that we will have the opportunity to welcome you back and provide you with an even better experience. We sincerely hope to have the opportunity to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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B***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The best, especially the receptionist👍
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Accommodation's Reply
23 Oct 2025
Best regards, Horison Sagita Balikpapan. We sincerely thank you for your positive review. I, Ahmad Sholekan, as General Manager of Horison Sagita Balikpapan, am delighted to know that your stay was memorable. The hotel is located in the heart of Balikpapan, with easy access to nearby attractions and in a bustling area full of local restaurants and shops. Your review is an encouragement to all our team to strive to provide the best service and preserve the natural atmosphere and authentic local culture. We sincerely hope to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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Mei
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
There is a swimming pool and a relaxing area to sit near the swimming pool, but the building looks poorly maintained.
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Accommodation's Reply
23 Oct 2025
Best regards, Horison Sagita Balikpapan Thank you for taking the time to share your experience with us at Horison Sagita Balikpapan. I, Ahmad Sholekan, as General Manager, appreciate your comments, be it compliments or criticisms. We apologize if there was anything you were not satisfied with during your stay. Your comments are extremely important to us as they serve as an evaluation tool to continuously improve the quality of our services and facilities. Located in the heart of Balikpapan, this hotel offers easy access to nearby attractions and a bustling area full of local restaurants and shops. However, we recognize that there is always room for improvement. We will thoroughly follow up your complaint with the relevant team immediately to ensure a similar experience does not happen again. We hope that we will have the opportunity to welcome you back and provide you with an even better experience. We sincerely hope to have the opportunity to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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S***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.1
/10
Reviewed 5 week(s) ago
The water tap won't turn off and then makes an echoing sound, the water in the toilet seat doesn't flow smoothly, it's hard to flush, the bathtub is leaking and you can't fill it to the maximum, and there are also scratches on the bathtub that are very dangerous for contact with body parts.
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2 people find it helpful
Accommodation's Reply
23 Oct 2025
Best regards, Horison Sagita Balikpapan Thank you for taking the time to share your experience with us at Horison Sagita Balikpapan. I, Ahmad Sholekan, as General Manager, appreciate your comments, be it compliments or criticisms. We apologize if there was anything you were not satisfied with during your stay. Your comments are extremely important to us as they serve as an evaluation tool to continuously improve the quality of our services and facilities. Located in the heart of Balikpapan, this hotel offers easy access to nearby attractions and a bustling area full of local restaurants and shops. However, we recognize that there is always room for improvement. We will thoroughly follow up your complaint with the relevant team immediately to ensure a similar experience does not happen again. We hope that we will have the opportunity to welcome you back and provide you with an even better experience. We sincerely hope to have the opportunity to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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a***i
icon-Business
Business
icon-origin-TRAVELOKA
5.3
/10
Reviewed 5 week(s) ago
Sorry, it's no longer worth it for the 400-something rupiah price without breakfast. The furniture is really bad, lots of rust, and the carpet looks like it's never been washed. It's filthy. The AC isn't cold at all, and it's leaking and dripping water. I stayed there last year, but it was still clean and okay. The AC was cold. This time it's really bad. Please fix it, sis. Those who have been staying at Sagita every time I go to BPP are now blacklisted. Sorry 🙏🏻🙏🏻
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1 people find it helpful
Accommodation's Reply
15 Oct 2025
Best regards, Horison Sagita Balikpapan Thank you for taking the time to share your experience with us at Horison Sagita Balikpapan. I, Ahmad Sholekan, as General Manager, appreciate your comments, be it compliments or criticisms. We apologize if there was anything you were not satisfied with during your stay. Your comments are extremely important to us as they serve as an evaluation tool to continuously improve the quality of our services and facilities. Located in the heart of Balikpapan, this hotel offers easy access to nearby attractions and a bustling area full of local restaurants and shops. However, we recognize that there is always room for improvement. We will thoroughly follow up your complaint with the relevant team immediately to ensure a similar experience does not happen again. We hope that we will have the opportunity to welcome you back and provide you with an even better experience. We sincerely hope to have the opportunity to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
It's always a go-to staycation spot. Easy access and close to the city—it's the best. The kids love it too...
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Accommodation's Reply
15 Oct 2025
Warm greetings from Horison Sagita Balikpapan. Thank you so much for your positive review. Ahmad Cholekan, General Manager of Horison Sagita Balikpapan, is delighted to hear that you enjoyed your stay. Located in the heart of Balikpapan, our hotel offers easy access to the vibrant area, with its many attractions, local restaurants, and shops. Your feedback motivates all of our staff to provide the best service possible and to preserve the pristine nature and local culture. We look forward to welcoming you back to Horison Sagita Balikpapan. Sincerely, Ahmad Cholekan, General Manager. Horison Sagita Balikpapan.
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R***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
It's not good, but the bathroom facilities such as the bathtub drain cover are missing, and the shower water smells of iron
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Accommodation's Reply
15 Oct 2025
Best regards, Horison Sagita Balikpapan Thank you for taking the time to share your experience with us at Horison Sagita Balikpapan. I, Ahmad Sholekan, as General Manager, appreciate your comments, be it compliments or criticisms. We apologize if there was anything you were not satisfied with during your stay. Your comments are extremely important to us as they serve as an evaluation tool to continuously improve the quality of our services and facilities. Located in the heart of Balikpapan, this hotel offers easy access to nearby attractions and a bustling area full of local restaurants and shops. However, we recognize that there is always room for improvement. We will thoroughly follow up your complaint with the relevant team immediately to ensure a similar experience does not happen again. We hope that we will have the opportunity to welcome you back and provide you with an even better experience. We sincerely hope to have the opportunity to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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RANDI S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Great service... Thank you to the security guard who always opens and closes the door.
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Accommodation's Reply
15 Oct 2025
Best regards, Horison Sagita Balikpapan. We sincerely thank you for your positive review. I, Ahmad Sholekan, as General Manager of Horison Sagita Balikpapan, am delighted to know that your stay was memorable. The hotel is located in the heart of Balikpapan, with easy access to nearby attractions and in a bustling area full of local restaurants and shops. Your review is an encouragement to all our team to strive to provide the best service and preserve the natural atmosphere and authentic local culture. We sincerely hope to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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r***a
icon-origin-TRAVELOKA
8.6
/10
Reviewed 6 week(s) ago
Many of the facilities are not good, from old AC, collapsed beds and rooms that have not been renovated.
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1 people find it helpful
Accommodation's Reply
15 Oct 2025
Best regards, Horison Sagita Balikpapan Thank you for taking the time to share your experience with us at Horison Sagita Balikpapan. I, Ahmad Sholekan, as General Manager, appreciate any feedback received, be it compliments or criticism. We apologize if there was anything you were not satisfied with during your stay. Your feedback is extremely important to us as it serves as an evaluation tool to continuously improve the quality of our services and facilities. Located in the heart of Balikpapan, this hotel offers easy access to nearby attractions and a bustling area full of local restaurants and shops. However, we recognize that there is always room for improvement. We will thoroughly follow up your complaint with the relevant team immediately to ensure a similar experience does not happen again. We hope that we will have the opportunity to welcome you back and provide you with an even better experience. We sincerely hope to have the opportunity to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Children who enter the restaurant have to pay for a chair. Even if they don't eat, they have to pay 45 thousand rupiah. Children may not necessarily like the menu. It's better to pay according to what the child eats, 45 thousand rupiah per child..just bread, or rice and egg..expensive.
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Accommodation's Reply
06 Oct 2025
Warm greetings from Horison Sagita Balikpapan. Thank you for taking the time to share your experience with us at Horison Sagita Balikpapan. I, Ahmad Sholekan, as the General Manager here, greatly appreciate any feedback provided, be it praise or criticism. We apologize if there are things that are not pleasing during your stay. Your feedback is very important to us as evaluation material to continuously improve the quality of our services and facilities. Located in the heart of Balikpapan city center, this hotel offers easy access to nearby tourist attractions and a dynamic neighborhood with local restaurants and shops. Located in the heart of Balikpapan city center, this hotel offers easy access to nearby tourist attractions and a dynamic neighborhood with local restaurants and shops. However, we realize that in the process, there are still many things we can improve. We will immediately follow up on your complaint thoroughly with the relevant team, so that a similar experience does not happen again. Hopefully we have the opportunity to welcome you back and provide an even better experience. We look forward to welcoming you back to Horison Sagita Balikpapan. Best regards, Ahmad Sholekan. General Manager. Horizon Sagita Balikpapan.
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A***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
Asked for cutlery, was told to take it to the restaurant myself..
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Accommodation's Reply
15 Oct 2025
Best regards, Horison Sagita Balikpapan Thank you for taking the time to share your experience with us at Horison Sagita Balikpapan. I, Ahmad Sholekan, as General Manager, appreciate any feedback received, be it compliments or criticism. We apologize if there was anything you were not satisfied with during your stay. Your feedback is extremely important to us as it serves as an evaluation tool to continuously improve the quality of our services and facilities. Located in the heart of Balikpapan, this hotel offers easy access to nearby attractions and a bustling area full of local restaurants and shops. However, we recognize that there is always room for improvement. We will thoroughly follow up your complaint with the relevant team immediately to ensure a similar experience does not happen again. We hope that we will have the opportunity to welcome you back and provide you with an even better experience. We sincerely hope to have the opportunity to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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