Overall Ratings & Reviews The Axana Hotel

Traveloka (5,558)
Other sources (27)
8.1
Very Good
From 5,558 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.0

Meal

7.9

Location

8.3

Service and Facilites

8.0

People often mention about The Axana Hotel
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Ambiance (66)
Distance to City Center (65)
Staff Friendliness (65)
Hotel Area (58)
Accessibility (56)
Bedroom (55)
Bathroom (52)
Room Space (48)
Surroundings (47)
Check-in/out Time (42)
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Traveler Reviews The Axana Hotel

Number of reviews per page
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Customer reviews
a***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 hour(s) ago
fun................3
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E***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 day(s) ago
Everything good. I like to spending time right here. The problem umm when I first walked into the room, the toilet smelled really bad. Idk why
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E***n
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 day(s) ago
Overall good but Hot water for showers didn’t working. For the next day i ask to receptionist, he say all the room are good, but how can i got the bathroom kinda smell and there’s no dustbin i get. The shampoo only 1 . Improve the facilities pls.
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Sulthan A. S.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 1 week(s) ago
very hot air conditioning, lack of tissue facilities
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Verified Traveler
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
When I arrived at the hotel, I checked in and everything was missing, from towels to mineral water, doormats, hotel slippers. After being informed, they arrived very late. Towels arrived 2 hours after being informed, sandals arrived until check out and doormats were not there.
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1 people find it helpful
i***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Very pleasant and friendly service
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Accommodation's Reply
10 Nov 2025
Warm Greetings from The AXANA Padang Hotel Dear Valued Guest, Thank you for choosing The AXANA Padang Hotel as your accommodation and for leaving us a review and rating throughout your stay. We are delighted that you enjoyed our service. We look forward to welcoming you and your family back to The AXANA Padang Hotel for an even better experience. Best regards, Hendra Utama, Front Office Manager
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i***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The service is very good, located in the city center.
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Accommodation's Reply
17 Nov 2025
Warm Greetings from The AXANA Padang Hotel Dear Valued Guest, Thank you for choosing The AXANA Padang Hotel as your accommodation and for giving us such a great rating and review. We are delighted that you were impressed with our service throughout your stay and that our hotel is located in the heart of Padang city, close to various government offices. We look forward to welcoming you and your family back to The AXANA Padang Hotel for another enriching experience. Best regards, Hendra Utama, Front Office Manager
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J***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Service is ok, steady, keep improving
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1 people find it helpful
Accommodation's Reply
10 Nov 2025
Warm Greetings from The AXANA Padang Hotel Dear Valued Guest, Thank you for choosing The AXANA Padang Hotel as your accommodation and for leaving us a review and rating throughout your stay. We are delighted that you enjoyed our service and we look forward to welcoming you and your family back to The AXANA Padang Hotel for an even better experience. Best regards, Hendra Utama, Front Office Manager
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m***a
icon-origin-TRAVELOKA
6.3
/10
Reviewed 2 week(s) ago
The condition of the room's structure was already showing signs of decay, as the hotel was old. The noise from the club downstairs could be heard in the room, and the vibrations could be heard.
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Accommodation's Reply
10 Nov 2025
Warm greetings from Aksana Padang Hotel. Dear Valued Guest, Thank you for choosing Aksana Padang Hotel and for sharing your review and comments during your stay. We apologize for any inconvenience, but the management will do its best to accommodate your needs. We look forward to welcoming you back to Aksana Padang Hotel. We hope you will visit Aksana Padang Hotel again for a better experience. Sincerely, Hendra Utama, Front Office Manager
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a***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Nice pool upstairs, great views, just a lot of fun.
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1 people find it helpful
Accommodation's Reply
11 Nov 2025
Warm greetings from The AXANA Padang Hotel. Thank you for choosing The AXANA Padang Hotel as your accommodation choice and for your kind comments and ratings throughout your stay. We are delighted that you enjoyed our facilities, including our rooftop swimming pool with stunning views, which left a lasting impression on you. We look forward to welcoming you back soon for an even more meaningful stay. Best regards, Hendra Utama, Front Office Manager
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T***n
icon-Transit
Transit
icon-origin-TRAVELOKA
9.2
/10
Reviewed 4 week(s) ago
Overall, this hotel is quite good. In terms of hotel facilities and staff service. However, the deposit is quite high compared to other hotel standards, which are usually around 50,000-100,000. For ice cubes, I was never charged during my stay in Padang, but at this hotel I was charged. Just a little suggestion for room facilities before the room is ready to sell, check the completeness again. Because when I checked in, towels and bath mats were not available and amenities were also incomplete. The water heater also often had errors and the electricity in the room often dropped. I hope it can be better in the future.
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Accommodation's Reply
07 Nov 2025
Greetings from The AXANA Padang Hotel Dear Valued Guest, Thank you for choosing The AXANA Padang Hotel as your accommodation and for leaving us a rating and review. We are delighted that you enjoyed your stay. Based on your review, the room deposit will be determined by the hotel management. There is also a fee for ordering ice cubes at our hotel. We apologize for the inconvenience and we will improve it in the future. We hope that the comfort we provide will be an unforgettable experience. Best regards, Hendra Utama, Front Office Manager
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r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 4 week(s) ago
The central AC is noisy, it often goes off on its own but it turns on quickly but every time it turns on it makes a startling noise because it makes a startling noise. Other than that, everything is comfortable and clean.
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Greetings from Aksana Padang Hotel Dear Guest, Thank you for choosing Aksana Padang Hotel and thank you for sharing your review and feedback during your stay. We apologize for any inconvenience caused and we will do our best to resolve the issue. We hope you enjoy your stay at our hotel. Hendra Utama, Front Office Manager
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Raemon M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
friendly hotel staff, complete facilities, highly recommended
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2 people find it helpful
Accommodation's Reply
25 Oct 2025
Warm Greetings from The AXANA Hotel Padang Dear Mr. Raymond, Thank you for choosing The AXANA Hotel Padang as your accommodation and for your wonderful review on Traveloka. We are pleased to know that our staff are friendly and our facilities are well-equipped. We hope that the comfort we provide will be an unforgettable experience. Best regards, Hendra Utama, Front Office Manager
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A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Ok.. Very satisfying location
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1 people find it helpful
Accommodation's Reply
25 Oct 2025
The Axana Padang Hotel Best regards, The Axana Padang Thank you for choosing The Axana Padang Hotel as your accommodation and thank you for leaving us a review on Traveloka. We are delighted that you enjoyed our hotel's location. We hope that the comfort we provide will be an unforgettable experience. Best regards, Hendra Utama Front Office Manager
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F***i
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
pay attention to the toilet again
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1 people find it helpful
Accommodation's Reply
24 Oct 2025
The AXANA Hotel Padang Best regards, I would like to thank you for choosing The AXANA Hotel Padang as your accommodation and for your near-perfect review. We will follow up on your review on Traveloka and this matter will be of great concern to our team. We hope that the comfort we provide will be an unforgettable experience for you. Best regards, Hendra Utama, Front Office Manager
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F***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Nice room, clean water, good service
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Accommodation's Reply
24 Oct 2025
The AXANA Hotel Padang Best regards, I would like to thank you for choosing The AXANA Hotel Padang as your accommodation and for your wonderful review. We are delighted that you were impressed with our rooms and services. We hope that the comfort we provide will be an unforgettable experience. Best regards, Hendra Utama, Front Office Manager
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a***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
Nice swimming pool, friendly hotel staff, just a suggestion for the bathroom shower if it can be improved
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Accommodation's Reply
16 Oct 2025
Greetings from The AXANA Padang Hotel. Thank you for choosing The AXANA Padang Hotel as your accommodation and for giving us a near-perfect review. We are very pleased that you were satisfied with the swimming pool and the hotel staff throughout your stay. We will take your feedback into consideration and hope that the comfort we provide will be an unforgettable experience. Best regards, Hendra Utama, Front Office Manager
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A***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
This hotel is really good, I want to stay again.
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Accommodation's Reply
16 Oct 2025
Aksana Hotel Padang Best regards, Valued Guest Thank you for choosing Aksana Hotel Padang as your accommodation and for writing us a wonderful review. We are delighted that you would like to return to our hotel. We hope that the comfort we provide will be a memorable experience. Best regards, Hendra Utama Front Office Manager
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Prihadi N.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
What a great experience to get an overnight stay here before the next trip. Had heard some rumors about the hotel, but nothing happened to me. Everything was just OK.
1 people find it helpful
Accommodation's Reply
09 Oct 2025
Warm Greetings From The Axana Hotel Padang. Dear Mr./Mrs. Prihadi, Thank you for choosing The Axana Hotel Padang as your accommodation and for giving us a near-perfect review on Traveloka. We are delighted to hear about your experience staying here before. Continue your journey. We hope to welcome you back on your next visit with a more memorable experience. Warm regards, Hendra Utama, Front Office Manager
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RIKI H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
I never get bored staying here. The hotel staff is incredibly friendly.
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4 people find it helpful
Accommodation's Reply
24 Sep 2025
Warm Greetings From The Axana Hotel Padang. Dear Mr./Ms. Riki H., thank you for choosing The Axana Hotel Padang as your accommodation and for your excellent review of your stay. We are delighted to hear your feedback. We look forward to welcoming you back on your next visit for a more memorable experience. Warm regards, Hendra Utama, Front Office Manager
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Number of reviews per page
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