7.8
Pleasant
From 2,041 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.7

Meal

7.6

Location

8.3

Service and Facilites

7.8

People often mention about Grand Hotel
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Bedroom (13)
Distance to City Center (11)
Ambiance (11)
Bathroom (9)
Surroundings (8)
Variety (8)
Accessibility (7)
Staff Friendliness (7)
Room Space (6)
Hotel Area (5)
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Traveler Reviews Grand Hotel

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Customer reviews
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Novia A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is located in the city center, in the heart of Pontianak's culinary scene, Gajah Mada. It's close to everything, and there are plenty of dining options. The rooms are clean and the service is excellent.
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R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.9
/10
Reviewed 3 week(s) ago
Friendly service, can sleep peacefully, next time stay again.
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Ayd18
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
The room is quite spacious for a standard one, the atmosphere is also nice, you can see the city center directly from the room window
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A***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 13 week(s) ago
The staff very friendly,Room clean enough.I was stay 4 night at first floor.Wifi is good enough.But have Ambiance room that the wallpaper torn condition in several place.I wasn't breakfast at hotel because near the hotel so many local food available.Enjoy your trip.The hotel location is strategic at Gajah Mada Road
1 people find it helpful
T***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Actually, the place is really close to my grandparents' home, but it's a shame that there is no peace at all, plus there are many people who are always noisy without knowing the time, especially in the parking area which should be a safe place for hotel guests, making conditions uncomfortable when there are young people who don't know where to hang out in that area. Please condition the hotel and make it more exclusive.
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1 people find it helpful
D***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
If possible, when c/i, you can be given wifi without having to ask, thank you
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T***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 21 week(s) ago
Not pleasant, when staying, right next to the hotel there was a project being worked on, so it was already noisy at 6 in the morning, the management should have warned them, so as not to disturb the guests who were still sleeping and also the room had lots of mosquitoes, and the lights were too dim.
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s***l
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
Good, steady, and cleanliness is still okay.
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r***i
icon-origin-TRAVELOKA
6.4
/10
Reviewed 25 week(s) ago
Room 503 AC is not cold but hot, there are many cockroaches in the bathroom, check out immediately. If the room is like that, don't give it to guests.
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R***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.7
/10
Reviewed 32 week(s) ago
Dirty room, dirty mattress and bed cover make your skin itchy. Clogged sink, dead exhaust. Very disappointed staying at this hotel.
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2 people find it helpful
A***s
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 33 week(s) ago
It's quite good. It's worth the price. It's close to shops. It's crowded with people hanging out.
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G***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 35 week(s) ago
There are lots of delicious culinary delights around, and it is very strategic
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 40 week(s) ago
The location is ok, in the middle of the city, the service is also good, only the room cleanliness is lacking, there are insects and some of the furniture is old
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4 people find it helpful
y***i
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 45 week(s) ago
Sorry. The room is not clean because there are so many cockroaches.
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2 people find it helpful
Sutriyadinata M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 48 week(s) ago
Staff, security and all employees are very friendly
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H***y
icon-Transit
Transit
icon-origin-TRAVELOKA
5.7
/10
Reviewed 49 week(s) ago
The room is dirty and the bathroom
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1 people find it helpful
f***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 50 week(s) ago
Friendly staff and strategic location
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F***s
icon-origin-TRAVELOKA
5.9
/10
Reviewed 51 week(s) ago
This hotel is in a good location, easy to find culinary, but the cleanliness of the room is very lacking and when you enter there is a musty smell, lots of small cockroaches, the sheets are stained and the towels provided are quite old, the bathroom is also not very clean but the hot water is good, smooth. The AC is also not cold enough, it takes a long time to feel it.
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D***I
icon-Medical
Medical
icon-origin-TRAVELOKA
6.4
/10
Reviewed 51 week(s) ago
The elevator is not working, go up to the 5th floor using the stairs. The room has lots of cockroaches
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1 people find it helpful
F***s
icon-origin-TRAVELOKA
6.5
/10
Reviewed 54 week(s) ago
There are some cockroaches in the bathroom walking around freely.
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