SH

Sri H. M.

8.8

/10

Reviewed 1 week(s) ago

The check-in process is fast. You need to pay attention to the small insects in the bathroom which are very annoying.

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a***r

Business

6.3

/10

Reviewed 1 week(s) ago

lots of cockroaches damp towels and an unpleasant odor

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1 people find it helpful

z

zenna

Business

8.6

/10

Reviewed 2 week(s) ago

The pillows are all flat and unusable. The pillow case is brown, and there are no tissues in the bedroom.

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Verified Traveler

5.0

/10

Reviewed 2 week(s) ago

Lots of cockroaches in the room, dirty

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R***y

Business

8.2

/10

Reviewed 5 week(s) ago

small room, dirty bathroom with black stains, shabby towels

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Accommodation's Reply

17 Nov 2025

Dear Ladies/Gentlemen, Thank you for taking the time to review our hotel. We apologize for any inconvenience you may have experienced. Your review will serve as a driving force for us to continue to strive to provide the best service and comfort to all our guests. Thank you once again for using our services and we look forward to welcoming you back again for your next visit to MaxOne Kramat Hotel Jakarta. Best regards, MaxOne Kramat Management

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M***d

Staycation

8.7

/10

Reviewed 5 week(s) ago

The room's vibe is quite comfortable. The staff is friendly, but perhaps the bathroom cleanliness needs improvement.

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Accommodation's Reply

30 Oct 2025

Dear Management, Thank you for taking the time to complete this form and leave a positive review for Maxone Kramat. We are glad you had a great experience. We will continue to strive to improve and maintain the quality of our services. Your feedback is highly appreciated and can be used to improve our performance. We look forward to welcoming you on your next visit. Best regards, Maxone Kramat Management

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R***a

Transit

8.5

/10

Reviewed 8 week(s) ago

The hotel staff is very friendly and the hotel service is very good.

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Accommodation's Reply

14 Oct 2025

Dear Customer, Thank you for filling out this form. We hope you had a pleasant experience. We will do our best to improve and maintain the quality of our customer service. Your valuable feedback will be very helpful for the development of our services in the future. We look forward to welcoming you back. Thank you. Maxone Kramat Management

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Kurniawan A. u.

8.5

/10

Reviewed 9 week(s) ago

We got snacks, but there was a minor problem; the power went out twice. The technician was quick and cooperative. Oh yeah, I saw a small mouse under the AC, but unfortunately I didn't get a chance to take a photo. Please improve the cleanliness.

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Accommodation's Reply

14 Oct 2025

Dear Mr. Kurniawan, Thank you for taking the time to review our hotel. We apologize for any inconvenience you may have experienced. Your review will serve as a driving force for us to continue striving to provide the best service and comfort to all our guests. Thank you once again for using our hotel and we sincerely hope to welcome you back on your next visit to Maxone Kramat Jakarta. Best regards, Maxone Kramat Management

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PW

Pandu W.

8.8

/10

Reviewed 10 week(s) ago

Please spray the room with Baygon or insect repellent before use, there are cockroaches in the room

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Accommodation's Reply

14 Oct 2025

Dear Pandu W, Thank you for taking the time to complete the form and leave a positive review for Maxone Kramat. We have received your review and apologize for the inconvenience caused during your stay. Your feedback has been forwarded to the relevant department for further action and handling to prevent this from happening again. Thank you once again for being our guest and we look forward to welcoming you back again on your next visit to Maxone Kramat Jakarta. Best regards, Maxone Kramat Management

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b***y

Transit

10.0

/10

Reviewed 11 week(s) ago

The price is right for all our needs

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1 people find it helpful

Accommodation's Reply

16 Sep 2025

Dear Sir/Madam, Thank you for taking the time to fill out this form and for giving us a positive review rating for Maxone Kramat. We are glad that you had a pleasant experience. We will continue to strive to improve and maintain the quality of our service to our guests. Your input is very valuable and can improve our performance in the future. We look forward to welcoming you on your next visit. Best regards, Management. Maxone Kramat.

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R***i

9.4

/10

Reviewed 12 week(s) ago

Friendly staff, clean rooms, city center

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Accommodation's Reply

16 Sep 2025

Dear Sir/Madam, Thank you for taking the time to fill out this form and for giving us a positive review rating for Maxone Kramat. We are glad that you had a pleasant experience. We will continue to strive to improve and maintain the quality of our service to our guests. Your input is very valuable and can improve our performance in the future. We look forward to welcoming you on your next visit. Best regards, Management. Maxone Kramat.

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R***I

Transit

10.0

/10

Reviewed 12 week(s) ago

It's convenient because it's close to Pasar Senen Station.

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Accommodation's Reply

10 Sep 2025

Dear Sir/Madam, Thank you for taking the time to fill out this form and for giving us a positive review rating for Maxone Kramat. We are glad that you had a pleasant experience. We will continue to strive to improve and maintain the quality of our service to our guests. Your input is very valuable and can improve our performance in the future. We look forward to welcoming you on your next visit. Best regards, Management. Maxone Kramat.

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O***i

8.2

/10

Reviewed 12 week(s) ago

Stayed for 3 days, the room was quite good, the AC was cold, the service was good, it's a shame the room wasn't very soundproof, so every time a guest came, you could hear them. Basically, it was good, suitable for a family vacation, very close to the station, you can get snacks.

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1 people find it helpful

Accommodation's Reply

10 Sep 2025

Dear Sir/Madam, Thank you for taking the time to fill out this form and for giving us a positive review rating for Maxone Kramat. We are glad that you had a pleasant experience. We will continue to strive to improve and maintain the quality of our service to our guests. Your input is very valuable and can improve our performance in the future. We look forward to welcoming you on your next visit. Best regards, Management. Maxone Kramat.

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Aby

Leisure

10.0

/10

Reviewed 13 week(s) ago

Very strategic hotel in the city center

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1 people find it helpful

Accommodation's Reply

10 Sep 2025

Dear Mr. Aby, Thank you for taking the time to fill out this form and for giving us a positive review rating for Maxone Kramat. We are glad that you had a pleasant experience. We will continue to strive to improve and maintain the quality of our service to our guests. Your input is very valuable and can improve our performance in the future. We look forward to welcoming you on your next visit. Best regards, Management. Maxone Kramat.

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A***d

9.4

/10

Reviewed 13 week(s) ago

niceeeeee, safe even though it's close to the demo point

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1 people find it helpful

Accommodation's Reply

10 Sep 2025

Dear Sir/Madam, Thank you for taking the time to fill out this form and for giving us a positive review rating for Maxone Kramat. We are glad that you had a pleasant experience. We will continue to strive to improve and maintain the quality of our service to our guests. Your input is very valuable and can improve our performance in the future. We look forward to welcoming you on your next visit. Best regards, Management. Maxone Kramat.

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M***M

8.2

/10

Reviewed 13 week(s) ago

The AC is not cold, it is not soundproof. Noise from outside can be heard.

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Accommodation's Reply

10 Sep 2025

Dear Sir/Madam, Thank you for taking the time to fill out this form and for giving us a positive review rating for Maxone Kramat. We are glad that you had a pleasant experience. We also apologize for the shortcomings in the air conditioning facilities. We will pass this information on to the relevant team to ensure that similar incidents do not happen again. Once again, we apologize for the inconvenience. All your suggestions and input are very useful for our progress, and we hope you will be pleased to visit Maxone Kramat Jakarta again on another occasion. Best regards, Management. Maxone Kramat.

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A***a

10.0

/10

Reviewed 13 week(s) ago

The staff was very friendly, the room was very clean. Best experience

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Accommodation's Reply

10 Sep 2025

Dear Sir/Madam, Thank you for taking the time to fill out this form and for giving us a positive review rating for Maxone Kramat. We are glad that you had a pleasant experience. We will continue to strive to improve and maintain the quality of our service to our guests. Your input is very valuable and can improve our performance in the future. We look forward to welcoming you on your next visit. Best regards, Management. Maxone Kramat.

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Y***a

7.0

/10

Reviewed 14 week(s) ago

when I stayed here there were lots of small cockroaches

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1 people find it helpful

Accommodation's Reply

28 Aug 2025

Dear Sir/Madam, Thank you for your review of our hotel. We would like to apologize for any inconvenience you experienced. Your review will motivate us to continue providing the best service and comfort to all our guests. Once again, thank you for being our guest and we hope to welcome you back on your next visit to Maxone Kramat Jakarta. Best regards, Management. Maxone Kramat

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S***i

Leisure

9.4

/10

Reviewed 14 week(s) ago

Fairly clean and close to everywhere, friendly staff

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Accommodation's Reply

28 Aug 2025

Dear Sir/Madam, Thank you for taking the time to fill out this form and for giving us a positive review rating for Maxone Kramat. We are glad that you had a pleasant experience. We will continue to strive to improve and maintain the quality of our service to our guests. Your input is very valuable and can improve our performance in the future. We look forward to welcoming you on your next visit. Best regards, Management. Maxone Kramat

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I***a

9.4

/10

Reviewed 15 week(s) ago

Friendly staff, affordable prices, close to Pasar Senen station, comfortable rooms, good food, will stay here again next time!

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Accommodation's Reply

28 Aug 2025

Dear Sir/Madam, Thank you for taking the time to fill out this form and for giving us a positive review rating for Maxone Kramat. We are glad that you had a pleasant experience. We will continue to strive to improve and maintain the quality of our service to our guests. Your input is very valuable and can improve our performance in the future. We look forward to welcoming you on your next visit. Best regards, Management. Maxone Kramat

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MaxOneHotels.com @ Kramat - Jakarta

Overall Ratings & Reviews MaxOneHotels.com @ Kramat - Jakarta

8.6

8.5

8.1

8.6

8.4

Traveler Reviews MaxOneHotels.com @ Kramat - Jakarta

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