Bess Resort and Waterpark

Explore Bess Resort and Waterpark
8.4
Very Good
From 2,404 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.5

Meal

7.8

Location

8.5

Service and Facilites

8.4

People often mention about Bess Resort and Waterpark
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Staff Friendliness (44)
Surroundings (42)
Hotel Area (41)
Taste (40)
Ambiance (39)
Variety (36)
Family Friendly (35)
Bedroom (33)
Room Space (31)
Accessibility (29)
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Traveler Reviews Bess Resort and Waterpark

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40
Customer reviews
N***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 day(s) ago
We stayed for 2 days but for 2 days there was no hot water, even though we complained to the receptionist, their response was just to say yes.
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Rakhma N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The staycation here was enjoyable, the rooms were clean & all the staff were friendly.
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Accommodation's Reply
25 Nov 2025
Dear Ms. Lakma, I am Beth Resort Waterpark Hotel & Conference Center (Rawon). We are very pleased to receive your valuable comments regarding our hotel's facilities and comfortable rooms. We hope that your next stay will be just as pleasant or even better. Thank you very much. Hotel Management
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achmad s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel is very comfortable... but if you want to go out to the station by online taxi car, it is very difficult... because it is far away.
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Accommodation's Reply
11 Nov 2025
Mr. Ahmad S., thank you for choosing Best Resort & Water Park Lawang Malang for your stay in Malang. We look forward to welcoming you and your family to Best Resort & Water Park Lawang Malang with our continuously improving services and facilities. Thank you and stay healthy. Best regards, Management
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Intan A. R. D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Very good service, requests via WhatsApp were fulfilled, super friendly staff, good rooms and facilities, and of course the view is extraordinary.
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Accommodation's Reply
11 Nov 2025
Dear Mr. Intan A.R.D., Thank you for choosing Best Resort & Water Park Lawang Malang for your stay in Malang. We look forward to welcoming you and your family to Best Resort & Water Park Lawang Malang with our continuously improving services and facilities. Thank you and stay healthy. Best regards, Management
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Dwi L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
It's amazing to stay here, it's really great
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Accommodation's Reply
23 Oct 2025
Dear Mr. Dwi L., Thank you for choosing Best Resort & Water Park Lawang Malang as your vacation destination in Malang and giving us the highest rating. We will continue to improve our services so that we will always be in your and your family's heart. We welcome you and your family to Best Resort & Water Park Lawang Malang. Thank you and wish you good health. Best regards, Management
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Agus K.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The hotel staff is friendly, there are many food choices, the hotel area is spacious and quiet, the rooms are quite spacious and clean.
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Accommodation's Reply
19 Oct 2025
Dear Mr. Agus, Thank you for choosing Best Resort & Water Park Lawang Malang as your vacation destination in Malang and for leaving us a good review. We will continue to improve our services so that we will always be in your heart and your family's heart. We welcome you and your family to Best Resort & Water Park Lawang Malang. Thank you and wish you good health. Best regards, Management
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n***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The room is very comfortable, the view in the morning is extraordinary, the children's activities in the water park are very popular with the children.
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Accommodation's Reply
09 Oct 2025
Dear Mr./Mrs. N*i, Warm greetings from Bess Resort & Waterpark Hotel and Convention Lawang. Thank you for choosing BeSS Resort & Waterpark Lawang as your place to stay and for taking the time to share your review about our hotel. It is a pleasure for us to receive positive feedback regarding our comfortable room facilities. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. And we hope your next visit will be as satisfying or even more so than the previous one. Hospitality regards, Management
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Enge Y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Great for a family vacation
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Accommodation's Reply
09 Oct 2025
Dear Mr./Ms. Enge Y, Warm greetings from Bess Resort & Waterpark Hotel and Convention Lawang. Thank you for choosing BeSS Resort & Waterpark Lawang as your place to stay and for taking the time to share your review about our hotel. It is a pleasure for us to receive positive feedback regarding our comfortable room facilities. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. And we hope your next visit will be as satisfying or even more so than the previous one. Hospitality regards, Management
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Andra S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The hotel actually has a lot of potential to be much better. The location is okay. The view is nice. The ambiance is calm and beautiful. It's just not very clean. There's still a lot of gecko droppings on the walls, floor, and even the door. The room also smells really bad of cigarettes. Even though I'd already noted it was a non-smoking room because I was bringing a baby. My poor child smelled of cigarettes. The sheets, pillows, blankets, and even the towels smelled really bad.
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2 people find it helpful
Accommodation's Reply
09 Oct 2025
Dear Mr. Andra S. Warmest greetings from Bess Resort & Waterpark Hotel and Convention Lawang, We are very grateful for the time you have taken to provide comments regarding your visit at Bess Resort & Waterpark Hotel and Convention Lawang on this site. It is very pleasant for us to receive positive feedback regarding the Facilities and comfortable place. Apart from that, we apologize for the cleanliness of the room, we have conveyed this to the relevant Department for immediate evaluation and improvement in the future. We are happy to wait for Mr. Andra's return to Bess Resort & Waterpark Hotel and Convention Lawang, of course with the improvements we have made in the future. Once again, thank you for sharing your experience, and we hope your next visit will be as satisfying as the previous visit. Hospitality regards,. Management
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G***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
Friendly staff. Hot water is okay. Amenities are only toothbrush & toothpaste, sanitary bag. The room is quite clean. Early check-in is not possible. If you want to upgrade the room, you have to check out & your belongings must be removed from the room, you cannot immediately enter the new room.
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Accommodation's Reply
29 Sep 2025
Dear Mr. G*e, Warm greetings from Bess Resort & Waterpark Hotel and Convention Lawang, Thank you for choosing BeSS Resort & Waterpark Lawang as your place to stay and for taking the time to share your review about our hotel. It is very pleasing for us to receive positive feedback regarding our comfortable room facilities and delicious food. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services, and we hope your next visit will be as satisfying or even more so than the previous one. Hospitality regards, Management
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K***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Thank God, all the facilities are great at Bess Resort. This was my first time staying in the Twin Building. The view from the room was really beautiful. The swimming pool is spacious and fun for the kids. The restaurant is spacious, the natural scenery is beautiful, and the food is recommended. Overall, this is a great resort for a family stay.
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Accommodation's Reply
14 Sep 2025
Dear Mr/Ms ke'a, Warm greetings from Bess resort & Waterpark Hotel and Convention Lawang, Thank you for choosing BeSS resort & waterpark lawang as your place to stay and taking the time to share your review about our hotel. It is very pleasing for us to receive positive feedback regarding the facilities and beautiful views. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services, and we hope your next visit will be as satisfying or even more so than the previous one. Hospitality regards, Management.
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D***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
Beautiful location near the river. Very cool air. Surrounded by mountains.
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1 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Mr./Mrs. D-Da, Warmest greetings from Bess Resort & Waterpark Hotel and Convention Lawang, We are very grateful for the time you have taken to provide an assessment/comment regarding your visit to Bess Resort & Waterpark Hotel and Convention Lawang on this Traveloka site. It is very pleasant for us to receive positive feedback regarding the Facilities and comfortable rooms. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Hospitality regards, Bryan Novias. Management.
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Fatih R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
Wow, it was amazing staying here, the place is not far from Surabaya. For the pocket-friendly price, it's a good place to stay, even though I didn't include breakfast, my kids were also very happy, because there are many play areas (swimming, playing slides, you can rent mini offroad cars and electric bikes) it's suitable for those with small children to stay here, hopefully we can stay here again another time, thank you
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Accommodation's Reply
26 Aug 2025
Dear Mr. Fatih R., We are very grateful for the time you have taken to provide a rating/comment regarding your visit to Bess Resort & Waterpark Hotel and Convention Lawang on this Traveloka site. It is very pleasing for us to receive positive feedback regarding the facilities and comfortable rooms. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Hospitality regards, Bryan Novias. Management.
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
First time stay at this hotel with affordable price but with amazing view, good ambience, have spacious room.. suitable for family escape.. 👌🏼🤩
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Accommodation's Reply
26 Aug 2025
Dear Mr./Ms. A-Ai, Warm greetings from Bess Resort & Waterpark Hotel and Convention Lawang, Thank you for choosing BeSS Resort & Waterpark Lawang as your place to stay and for taking the time to share your review about our hotel. It is very pleasing for us to receive positive feedback regarding our facilities and comfortable rooms. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying or even more so than the previous one. Hospitality regards, Bryan Novias. Management.
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Y***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
The food is top-notch. Perfect for a staycation. ATVs and electric bikes are available. A suggestion for Bess Resort is to add other entertainment options.
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Accommodation's Reply
26 Aug 2025
Dear Mr/Ms Y-Ya, Warm greetings from Bess Resort & Waterpark Hotel and Convention Lawang, Thank you for choosing BeSS Resort & Waterpark Lawang as your place to stay and taking the time to share your review about our hotel. It is very pleasant for us to receive positive feedback regarding the facilities and comfortable rooms. Regarding your input regarding additional entertainment, we will take it into consideration by the company. We are sure that this feedback will be a motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying or even more so than the previous one. Hospitality regards, Bryan Novias. Management.
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A***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Got an upgraded room, the view is great, suitable for healing with family
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2 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Mr./Ms. A-Ah, Warm greetings from Bess Resort & Waterpark Hotel and Convention Lawang, Thank you for choosing BeSS Resort & Waterpark Lawang as your place to stay and for taking the time to share your review about our hotel. It is very pleasing for us to receive positive feedback regarding our facilities and comfortable rooms. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying or even more so than the previous one. Hospitality regards, Bryan Novias. Management.
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F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
Very nice, nice place to stay
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Accommodation's Reply
26 Aug 2025
Dear Sir/Madam …., Warm greetings from Bess Resort & Waterpark Hotel and Convention Lawang, Thank you for choosing BeSS Resort & Waterpark Lawang as your place to stay and for taking the time to share your review about our hotel. It is very pleasing for us to receive positive feedback regarding our facilities and comfortable rooms. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying or even more so than the previous one. Hospitality regards, Management.
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LITA M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
an interesting and comfortable place to relax with family.
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1 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Mrs. Lita M, Warm greetings from Bess Resort & Waterpark Hotel and Convention Lawang, Thank you for choosing BeSS Resort & Waterpark Lawang as your place to stay and for taking the time to share your review about our hotel. It is very pleasing for us to receive positive feedback regarding our facilities and comfortable rooms. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying or even more so than the previous one. Hospitality regards, Management.
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iriawati
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 21 week(s) ago
Friendly service, smooth CICO, ample parking even though it's outdoors, the room was quite clean, and the view and air were very good. We didn't try the hotel food. However, the downsides were the mattress and pillows weren't optimal, being too soft, the towels a bit dull, the room wasn't soundproof, and the bathroom lighting was a bit dark.
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Accommodation's Reply
26 Aug 2025
Dear Mr./Mrs. Iriawati S, Warm greetings from Bess Resort & Waterpark Hotel and Convention Lawang, Thank you for choosing BeSS Resort & Waterpark Lawang as your place to stay and for taking the time to share your review about our hotel. It is very pleasant for us to receive feedback regarding our facilities and comfortable rooms. We will consider your input and apologize for the inconvenience. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying or even more so than the previous one. Hospitality regards, Management.
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anugerah s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
The atmosphere is very suitable for families, the view is cool
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Accommodation's Reply
26 Aug 2025
Dear Mr./Mrs. Anugerah s. Warmest greetings from Bess Resort & Waterpark Hotel and Convention Lawang, Thank you for choosing BeSS Resort & Waterpark Lawang as your place to stay and for taking the time to share your review about our hotel. It is very pleasant for us to receive positive feedback regarding the facilities and atmosphere of staying at our hotel. We are sure that this feedback will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying or even more so than the previous one. Hospitality regards, Management.
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Number of reviews per page
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