I love vacationing here with my family; it's the only place with the largest suites, with 3 rooms at an affordable price. However, check-in times were incredibly long due to a system change, a delay in check-out until 3:00, so I didn't check in until 4:00, even though I'd arrived at 2:00, and a lack of anticipation for the crowd. After that, I booked a suite on the 56th floor. Imagine, on that high floor, there were cockroaches running around in the master bedroom, coming from the bathroom. When we complained to the receptionist, they only got an apology. Well, I forgive them. The food was mediocre, nothing special, like food at a tent wedding. It's a far cry from other 4-star hotels. Hopefully, there will be improvements in the future. Thank you.