J iCon Hip Hotel

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Overall Ratings & Reviews J iCon Hip Hotel

Traveloka (2,040)
Other sources (2)
8.1
Very Good
From 2,040 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.9

Meal

8.0

Location

8.6

Service and Facilites

8.0

People often mention about J iCon Hip Hotel
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Bedroom (44)
Ambiance (41)
Surroundings (39)
Distance to City Center (37)
Staff Friendliness (37)
Accessibility (36)
Taste (27)
Check-in/out Time (26)
Bathroom (26)
Variety (26)
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Traveler Reviews J iCon Hip Hotel

Number of reviews per page
20
40
Customer reviews
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Setia o.
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9.4
/10
Reviewed 1 week(s) ago
The location is strategic, near the mall.
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1 people find it helpful
n***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
All-in-one hotel. Very strategic location
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Angel
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8.5
/10
Reviewed 3 week(s) ago
The location is very strategic and comfortable to stay here.
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1 people find it helpful
I***n
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9.4
/10
Reviewed 4 week(s) ago
Friendly staff, close to the mall, comfortable for a family staycation
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A***l
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10.0
/10
Reviewed 5 week(s) ago
From check-in to check-out, the service was excellent and friendly, the hotel was unique, clean, comfortable, and close to the mall. Overall, I was satisfied and satisfied.
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2 people find it helpful
Andhika n. z.
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
Okay, close to malls and shopping centers.
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Andhika, Thank you for sharing your review and perfect rating! We’re glad you enjoyed our convenient location near the mall and shopping centers. We look forward to welcoming you back again soon. Best regards,
I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The strategic location and breakfast at Jatra because we are in the same group, is very worth the price offered.
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear I***a, Thank you for your excellent rating and kind feedback! We’re happy to know you enjoyed our strategic location and the breakfast experience at Jatra. It’s wonderful to hear that you found your stay worth the value. We look forward to welcoming you back soon. Best regards, Management
G***n
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 7 week(s) ago
The price is “Overpriced”, but the location is quite strategic
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2 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear G*n, Thank you for taking the time to share your experience. We appreciate your comments about the price and are pleased to know that our hotel's location suited your business travel needs. Your comments will be taken into consideration for future service evaluations and improvements. We look forward to welcoming you back for an even more pleasant experience in the future. Best regards, Management
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Verified Traveler
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8.8
/10
Reviewed 7 week(s) ago
Strategic location within the mall area
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Accommodation's Reply
06 Nov 2025
Dear G*t, Thank you for your positive review and rating. We are delighted to hear that the hotel's location within the shopping mall area made your stay more comfortable. We sincerely hope to welcome you back again for an even more wonderful stay experience next time. Best regards, Management
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R***e
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Business
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6.3
/10
Reviewed 7 week(s) ago
When we stayed overnight, we left our watch behind, but the staff said it wasn't there, even though we clearly remembered it was near the bed and we left the room without wearing a watch because when we left the hotel, we took photos in front of the hotel.
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Accommodation's Reply
31 Oct 2025
Dear R*e, Thank you for your honest review. We apologize for the inconvenience regarding the watch you left in your room. We understand your disappointment and we will follow up with the housekeeping and front desk team to ensure a more thorough lost and found procedure is followed in the future. We hope you will give us another chance for an even more satisfying stay. Best regards, Management
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R***y
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8.8
/10
Reviewed 7 week(s) ago
It's great. For the place and the room, but there's water coming out of the bathroom glass.
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear R*y, Thank you for your positive rating and review. We are very pleased to hear that you were satisfied with the room and the comfort you received. We apologize for the inconvenience regarding the water leakage from the bathroom mirror and we have informed the relevant team to fix it immediately. We sincerely hope to welcome you back again for a better stay experience in the future. Best regards, Management
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V***r
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 7 week(s) ago
the window leak of rain water from outside. the blanket and pillow is a bit not smell good and often i cough. the price is only different less with other budget hotel, but overall i dissapointed.
2 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Mr. V***r, Thank you for sharing your honest feedback. We sincerely apologize for the issues you experienced with the leaking window and the condition of the blanket and pillow, which caused discomfort during your stay. Your comments have been forwarded to our maintenance and housekeeping teams to ensure immediate improvements. We regret that your experience did not meet your expectations and hope to have the opportunity to provide a better stay in the future. Warm regards, Management
Winda K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
very good thank you, and near the mall, thank God I got a clean room
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Ms. Winda, Thank you very much for your positive rating and review. We are very glad that you were satisfied with the cleanliness of our room and the hotel's location near the shopping mall. We look forward to welcoming you back again in the future. Best regards, Management
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A***a
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Business
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8.8
/10
Reviewed 8 week(s) ago
Every time I go to Balikpapan, I always stay here because it's close to the mall. I usually get a room with a sea view, but this time I got a room with a view of Ewalk Mall. So far, no problem. The room is nice, the AC is cold. If I don't turn on the AC, the room is still cold. Every day, a cleaning staff knocks on the door to collect the room's trash. Towels, soap, shampoo, toothbrushes, and toothpaste are provided, and hotel slippers are also provided. The good service is maintained, but the service that is lacking is improved. Good job J Icon.
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear A*a, Thank you for your trust and rating us 8.8 with detailed review. We are very pleased that you are satisfied with the cleanliness of the room, facilities, air conditioning and the service of our staff. We will forward your comments on improving our service to the relevant team to make your next stay even more satisfying. We sincerely hope to welcome you back on your next stay. Best regards, Management
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E***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Close to the mall... If you want to go to the mall, just walk
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear E*i, Thank you for your stay and your positive review of 9.4. We are pleased to hear that you enjoyed our hotel's location, which is close to the shopping mall and within easy walking distance. We look forward to welcoming you back for a comfortable stay in the future. Best regards, Management
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F***i
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Staycation
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10.0
/10
Reviewed 9 week(s) ago
The hotel staff is friendly and the food in the restaurant is varied, lots of choices.
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Accommodation's Reply
31 Oct 2025
Dear F*i, Thank you very much for your excellent rating and positive review. We are very pleased to hear that you were satisfied with the friendliness of our hotel staff and the diverse menu at our restaurant. We look forward to welcoming you back again for another wonderful stay experience in the future. Best regards, Management
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F***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff and the restaurant staff at breakfast time were very friendly.
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Accommodation's Reply
31 Oct 2025
Dear F*i, Thank you very much for your excellent rating and positive review. We are very pleased to hear that you were satisfied with the service of our hotel staff and restaurant staff during breakfast. We hope to welcome you back again for the same wonderful experience in the future. Best regards, Management
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Maee
icon-Staycation
Staycation
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9.1
/10
Reviewed 10 week(s) ago
Very suitable for those who want to stay close to the mall
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Accommodation's Reply
31 Oct 2025
Dear Maee, Thank you for your stay and your 9.1 rating and positive review. We are glad to know that our hotel is the right choice for you and your family who want to stay near the mall. We sincerely hope to welcome you back for a comfortable stay in the future. Best regards, Management
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Muthia I.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
It's the best after a long time of not being at J Icon, finally staying here again and in terms of cleanliness and room facilities, it's back to how it used to be, clean, complete, and the soap smells really good. The best service from the staff, even though most of them are guys, they are all friendly and quick. BEST
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Ms. Mutia I., Thank you for choosing to stay with us and giving us a positive review with an 8.5 rating. We are very pleased that you were satisfied with our cleanliness, room amenities, and our staff's friendly and attentive service. We look forward to welcoming you back again for an equally wonderful stay in the future. Best regards, Management
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.4
/10
Reviewed 11 week(s) ago
For the first check-in service, the receptionist was very friendly, the room was comfortable and clean, and the most pleasant thing was that parking was free.
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you for staying with us and sharing your feedback. We are delighted to hear that you were satisfied with our friendly staff during check-in, the comfort and cleanliness of our room, and the free parking. We hope this experience will make your next visit even more memorable and we look forward to welcoming you back to our hotel again. Best regards, Management
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Number of reviews per page
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