Good morning, Khun Tresna. Thank you for staying with us. Thank you for your review. Let me reply to your review. 1. Regarding the room, we will evaluate and improve the room to be more fragrant in the future, including improving the wall to be more beautiful and brighter. 2. Regarding the air conditioner in your room is not cool. It takes a while from the first time it is turned on to cool down. Please note that we clean the air conditioner every month. 3. Regarding the elevator, please note that we do not specify the elevator or facilities in this Traveloka application. 4. Regarding the room reservation request, please note that yesterday my wife and I had a conversation that "I wrote a reservation request for a room on the 1st floor near the reception because when I stayed at another hotel, there was an earthquake and we were very shocked." Then we explained that the 1st floor is the reception and cafe, but we said that the 2nd floor was full. When we asked your wife why you checked out early, your wife replied, "I checked out because my leg hurt, ma'am. But it's okay, let's check out." However, all of this will be the assessment of all of us. Thank you for the review and suggestion. See you next time and stay healthy. - Hotel General Manager
