Dear Guest,
A warm greeting from Muong Thanh Quy Nhon Hotel!
I would like to sincerely thank you for taking the time to share your experiences at the hotel. We are very sorry that your experience was not as complete as expected.
Regarding the welcome gift, we would like to apologize for the lack of coordination between departments, leading to untimely service. The hotel will review the process to ensure consistent information and faster service.
Regarding the items in the room, especially the tissue box, we would like to take note and will immediately correct the room preparation work to meet 4-star standards. At the same time, the hotel will also strengthen staff training to improve professionalism in service.
Regarding the hot and cold water faucet system, we apologize for the inconvenience caused. The technical department has received the information to check and adjust to ensure safety and convenience for guests.
Regarding the room hygiene issue, we are truly sorry. This is an unfortunate omission, and the hotel has reminded the housekeeping department to fix it, ensuring hygiene standards and comfort for customers.
Once again, I would like to sincerely thank you for your frank comments. This is an important basis for us to improve and perfect our services further. We look forward to having the opportunity to welcome and serve you better in your next stay.
Wishing you good health and success in life!
Best regards,
Hotel Director - Nguyen Thanh Trang
