Plus points: + The hotel allowed us to check-in earlier without extra fee. + They supported us with hiring car to pick us up at airport at midnight. + Meal was prepared fast, good taste with reasonable price. Minus points: + I booked 4 motorbikes to go around Ninh Binh with prior negotiated price 150,000 VND/motorbike from 8am of our check-in day to 12pm of the next day, total 600,000 VND. However, when we hired, they said the price 150,000 VND/motorbike was for only 1 day (from 8am to 5pm in the same day), if we would like to hired until 12pm of the next day, we had to pay extra 50,000 VND/motorbike. We agreed this price but later, they changed their mind and required 100,000 VND extra/motorbike. What the unprofessional service! + Our room are dirty and don't have any cloth hook in the bathroom.