Are you a group named Mai Mai: you booked 4 rooms. 1 Family room for 4 guests. 2 Twin rooms, 1 Double room. The hotel has delivered all the rooms. 310.408.409.808. Traveloka has worked with the hotel. When checking out, the guests did not say anything.

I booked a double bed for 6 people but I only received 1 double bed room, the remaining 2 single bed rooms. I asked the hotel staff if there was a room with 1 double bed for us to change, the hotel said that there would be an additional fee of 300k/room, while I paid on the app for more than 500k/room, they charged an additional 300k/room, so we rented 800k/room, a total of 600k/2 rooms, I asked the hotel and the hotel said that they received a refund on the app of 390k, the traveloka app charged a high fee, not them. While I asked to take a photo and send the price, they covered up the story and refused to send it. They reserved the room for tourists who did not book in advance, they charged 600k/double bed room. I am very disappointed with the hotel, I booked a room through the app and the hotel had the same situation. Traveloka should have a binding policy with the hotel, like this, no one wants to book through the app. while I booked a room at 7pm, drove to VT at 11pm, the next morning at 12pm I checked out. The hotel should support customers so that they will come back next time, like this, I don't want to come back. Review submitted on 17 Feb 2025 Answered Your reply Are you a group named Mai Mai: you booked 4 rooms. 1 Family room for 4 guests. 2 Twin rooms, 1 Double room. The hotel has delivered all the rooms. 310.408.409.808. Traveloka has worked with the hotel. When checking out, the guests did not say anything.

I booked a double bed for 6 people but I only received 1 double bed room, the remaining 2 single bed rooms. I asked the hotel staff if there was a room with 1 double bed for us to change, the hotel said that there would be an additional fee of 300k/room, while I paid on the app for more than 500k/room, they charged an additional 300k/room, so we rented 800k/room, a total of 600k/2 rooms, I asked the hotel and the hotel said that they received a refund on the app of 390k, the traveloka app charged a high fee, not them. While I asked to take a photo and send the price, they covered up the story and refused to send it. They reserved the room for tourists who did not book in advance, they charged 600k/double bed room. I am very disappointed with the hotel, I booked a room through the app and the hotel had the same situation. Traveloka should have a binding policy with the hotel, like this, no one wants to book through the app. while I booked a room at 7pm, drove to VT at 11pm, the next morning at 12pm I checked out. The hotel should support customers so that they will come back next time, like this, I don't want to come back. Review submitted on 17 Feb 2025 Answered Your reply Are you a group named Mai Mai: you booked 4 rooms. 1 Family room for 4 guests. 2 Twin rooms, 1 Double room. The hotel has delivered all the rooms. 310.408.409.808. Traveloka has worked with the hotel. When checking out, the guests did not say anything.