The hotel staff is friendly, but there are some spots that are not well maintained.

Friendly staff, check-in process had to wait quite a long time. Arrived at 11, the room was not ready, came back at 1 o'clock, the room was still not ready. Returned at 1/2 o'clock, the room was still not ready, as a result, waited until 2:15 to 2 o'clock before being able to check in. The game facilities are quite interesting for children, there are canoes, ducks, flying fox, warm water pool, got a free voucher too, happened to rent 2 rooms upstairs and downstairs, the bathroom was quite clean, the warm water was also okay, suitable, not too hot, wifi was decent, although sometimes delayed, the minimal sound of footsteps on the upper floor was very audible, yes, it is understandable because the building is made of bamboo. The surrounding atmosphere is quite beautiful, quiet, really feels the mountain atmosphere, the view behind the mountain view is direct. However, at night the sound of vehicles is quite noisy, especially racing exhausts, RX King, my goodness, it sounds really loud... yeah, it's quite disturbing, the position of the room at the front (Kasepuhan Sunda) is a suggestion, so that the back one is like Padang, it's a bit across the street, so you might be able to sleep a bit late, when the traffic of vehicles is minimal. There are mosquitoes, but they're not that annoying, because it's cold. Many of the buildings are covered in moss, they really need maintenance. Non-AC only has a fan, but overall the air is quite cold, so you can skip AC. The parking area is quite large, but the surrounding area is not well maintained, the animals are also left like that, the plants are also poorly maintained, the lake is also poorly maintained, the water is a bit green, the lotus leaves are also poorly maintained, if they were looked after it would be better. I didn't try the cafe, because I wanted to try the food around (RM Boetram) it was so delicious, you had to try it. The check-out process was quite fast, there were no problems. The road to the location, for some reason, when I was coming home from dinner, was a bit wow, very quiet, I happened to pass Jalan Letnan Ajie if I'm not mistaken, it was really scary, there were very few vehicles passing by at night, maybe it was still new or there was another road, I don't know, just be careful, but the view to the location was beautiful when I was on my way home (afternoon after checking out).

Friendly service, quite clean bathroom, quite tasty food, good play area too.

The staff is friendly and very kind. The place is quiet and pleasant.

The staff are friendly, especially the officers at the lake are very helpful to visitors.

a suitable place for a family vacation.

it's been many times stay in here since 2006 and nothing change. never get bored with this place. so comfy to relax with family and friend

For the price of 300 thousand rupiah, this is worth it, you guys commented that there is no AC. Yesterday when it was cold, the air was cool enough without AC, the service was very friendly, the children were very happy. Yes, there are a lot of ants, but it's still safe.

good service, beautiful atmosphere

Good but the room has lots of ants.. but the place is cool.. will definitely come back again

Overall, the hotel is very nice, with facilities suitable for a family vacation. The kids enjoyed their stay. However, there are a few things I think management should pay more attention to. Building Improvements The terrace railing is wobbly, making it very dangerous for children to lean on, or the handrails could fall into the lake. Some of the wooden walls in the room are peeling, and the bathroom tiles are yellowing and crusty. Room Cleanliness Upon entering, the room was very dirty and dusty, with cobwebs all over it, as if it were an empty building that hadn't been cleaned. Room Amenities Some amenities seemed in need of replacement; the towels had yellow stains, and the sheets and blankets were very thin. The Wi-Fi in the room was very disappointing; it was connected but there was no internet. Breakfast For a 4-star hotel, the breakfast was very disappointing. The menu lacked variety and the taste was far from hotel cuisine. It seemed like the only thing that mattered was the availability, even though the price was quite high at 140,000 Rupiah per person.

Not satisfied, only got 1 toothbrush

Friendly staff and clean environment, suitable for relaxing, view of Bhineka Tunggal Ika

Overall, it's a good staycation with family. The place is spacious and cool. The cleanliness and breakfast menu are all around 7. If the area is polished and tidied up a bit more, it could be ranked number one in Cipanas, Garut. Hopefully, next time I go there, it'll be even more welcoming...

The mattress makes a squeaky sound, the mattress moves a little bit, but it feels awkward 😌 The blanket is also very thin, not like most hotels

The atmosphere is quiet and cool and there are lots of exciting rides.

Easy check in. Friendly staff. Suitable for children.

The hotel is nice, choose the Toba Deluxe, the rooms are spacious, the bathroom is also good. It's really nice to take the kids on a staycation here.

Recommended, the room is very comfortable, spacious, clean, very happy

The hotel staff is friendly and trustworthy. The lake is a favorite spot for playing.