Overall Ratings & Reviews Enso Hotel

Traveloka (1,752)
Other sources (21)
8.7
Very Good
From 1,752 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

8.6

Service and Facilites

8.8

People often mention about Enso Hotel
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Staff Friendliness (36)
Bedroom (35)
Ambiance (34)
Hotel Area (28)
Bathroom (27)
Accessibility (25)
Surroundings (23)
Taste (23)
Variety (23)
Room Space (21)
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Traveler Reviews Enso Hotel

Number of reviews per page
20
40
Customer reviews
Hiva E. F.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Overall, I had a very pleasant experience at Enso. The only issue was that the hot water in the shower wasn't hot or even warm, tending towards the cold side. WiFi also frequently dropped and was unstable.
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi Sincerely, Thank you, Ms. Hiva, for taking the time to share your experience at Enzo Hotel Bekasi. We are delighted to hear that you enjoyed your stay overall. However, we apologize for the inconvenience caused by the hot water malfunction and unstable WiFi signal. Your feedback is highly appreciated and we have forwarded it to the relevant team for immediate follow-up action to prevent this from happening again. We sincerely hope to welcome you back with an even better experience on your next visit. Sincerely, Enzo Hotel Bekasi
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Hiva E. F.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
My overall experience at Enso was very pleasant. The room was clean and comfortable, the food was varied, and the location, despite being in a rural area, was close to several eateries. However, the hot water for showering during my stay was barely hot...not even warm. The Wi-Fi also frequently dropped when in use.
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi Sincerely, Thank you, Ms. Hiva, for taking the time to share your experience at Enzo Hotel Bekasi. We are delighted to hear that you enjoyed your stay with us. We are delighted to hear that you enjoyed our clean room, food variety, and location. However, we sincerely apologize for the inconvenience caused by the hot water not working efficiently and the unstable WiFi signal. Your feedback is very important to us and we have forwarded it to the relevant team for immediate investigation and improvement to prevent any recurrence in the future. We sincerely hope to welcome you back again with an even better experience on your next visit. Sincerely, Enzo Hotel Bekasi
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Yesicca S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
A pleasant stay. Breakfast was quite comprehensive. The swimming pool was also cleaned after the previous night's rain. Located in an industrial area, it's perfect for those traveling to the area for business.
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi Sincerely, Thank you, Ms. Yesika, for taking the time to write a review of your stay at Enzo Hotel Bekasi. We are very glad that you were satisfied with the variety of breakfast and that we take care of our facilities, such as cleaning the swimming pool after it rains. We also appreciate the location of our hotel, which is in an industrial area and suitable for business trips. We do hope to welcome you back again with even better service next time. Best regards, Enzo Hotel Bekasi
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R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, close to the hospital and food court
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1 people find it helpful
Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi Best regards, Thank you for your review. We are very glad that you were satisfied with the friendliness of our staff and the hotel's location, which is close to the hospital and food court, making your stay more comfortable. We sincerely hope to welcome you back for an even more enjoyable experience in the future. Best regards, Enzo Hotel Bekasi
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F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The best choice when going to Cikarang is always Enso Hotel, it's really great for a staycation😍
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi Best regards, Thank you for your positive review. We are very glad to know that Enzo Hotel is your first choice every time you visit Cikarang and that you enjoyed your stay here. Reviews like these are the motivation for us to continue to provide the best service. We sincerely hope to welcome you back again in the future. Best regards, Enzo Hotel Bekasi
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The cleanliness of the hotel is very good so it makes you comfortable.
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi would like to extend our sincere appreciation and thanks for your review. We are very glad that the cleanliness of our hotel provided a comfortable and pleasant stay experience. Positive feedback like this means a lot to us and is a great encouragement to continue providing the best service. We sincerely hope to welcome you back again soon. Best regards, Enzo Hotel Bekasi
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A***u
icon-origin-TRAVELOKA
6.8
/10
Reviewed 9 week(s) ago
Everything was fine, except the internet really hampered my work. Even on the 7th floor, 5G was slow, draining my data, and the network wasn't great either. Sitting in the lobby, there was only one bar of Wi-Fi. It's not ideal for those who need to be online for work.
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi Dear Sir, Thank you for taking the time to write a review of your stay. We are very pleased to hear that you were satisfied with our service. However, we apologize for any inconvenience you experienced regarding the quality of the internet connection, both in your rooms and in the lobby. We understand that a stable internet connection is important, especially for those who rely on it for work. We have forwarded your feedback to the relevant team for their consideration and immediate improvement, so that we can provide you with an even better experience in the future. We look forward to welcoming you back again with even better service. Sincerely, Enzo Hotel Bekasi
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F***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The staff is very friendly and very helpful... Excellent service.
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi, Warmest Regards, Thank you for your positive review. We are very glad that our staff were friendly and provided impressive service throughout your stay. Such compliments are an encouragement and motivation for all the team to continue providing excellent service to all guests. We sincerely hope to welcome you back again soon. Best regards, Enzo Hotel Bekasi
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S***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 11 week(s) ago
The staff is friendly and comfortable... The room is neat and spacious
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi would like to express our sincere appreciation for your positive review. We are very pleased that our friendly staff, along with the comfort of our spacious and clean rooms, made your stay memorable. Compliments like these are the driving force behind us to continue improving our services. We sincerely hope to welcome you back again soon. Best regards, Enzo Hotel Bekasi
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D***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Okay and suitable for family vacation
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi would like to extend our warmest regards for your review. We are delighted to hear that your stay was pleasant and that our hotel is suitable for family vacations. Such positive comments mean a lot to us. We sincerely hope to welcome you and your family back again on your next visit. Best regards, Enzo Hotel Bekasi
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Y***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The hotel was quite quiet and comfortable. Requests were accommodated as expected.
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi sends you our warmest greetings! Thank you for your positive review and compliments. We are delighted to know that our services and facilities continue to meet and exceed your expectations, especially at our affordable prices. We are also pleased that our hotel is the right choice for your business needs. We look forward to welcoming you back again soon. Best regards, Enzo Hotel Bekasi
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franche h. f.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Very ok and perfect service, thank you
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi Best regards! Thank you for your positive review. We are pleased to know that your stay has always been pleasant and that our facilities exceeded expectations at an affordable price. We are also pleased that our hotel is the right choice for your business needs. We look forward to welcoming you back again soon. Best regards, Enzo Hotel Bekasi
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S***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
If I have a schedule to go to Bekasi, I will stay here again. Thank you.
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi would like to extend our warmest greetings. Thank you for your review and trust in us to welcome you again when you visit Bekasi. We are honored to have been your choice. We look forward to welcoming you back again. Best regards, Enzo Hotel Bekasi
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D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
A hotel that's always a choice for a relaxing break. There are many plus points about this hotel. ❤️ Always a favorite hotel in Bekasi.
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi would like to extend our warmest and most heartfelt greetings. We are delighted to know that Enzo Hotel remains your best choice for treatment and is your favorite hotel in Bekasi. Such positive feedback means a lot to us and is an encouragement to all our team. We look forward to continuing to provide you with the best experience. Best regards, Enzo Hotel Bekasi
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A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
The room is actually quite spacious, but a lot of the space is taken up by the separate toilet and washbasin. The carpet in the room looks a bit dusty.
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2 people find it helpful
Accommodation's Reply
25 Nov 2025
Best regards, Enso Hotel Bekasi Thank you for taking the time to write a review. We are delighted to hear that our room was spacious. However, we apologize for the inconvenience caused by the room layout that you felt was not suitable and the dusty carpet. This feedback is greatly appreciated and has been passed on to our housekeeping team for consideration and immediate improvement. We look forward to providing an even better experience on your next visit. Best regards, Enso Hotel Bekasi
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phoy
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel is clean, the staff are friendly.
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi Best regards, Thank you for your positive review. We are very pleased to know that the cleanliness of the hotel and the friendliness of the staff made your stay comfortable. We hope to welcome you back again soon. Best regards, Enzo Hotel Bekasi
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E***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Happy with the hotel, service and also getting a new experience.
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi, Best regards, Thank you for your review. We are very glad that you were satisfied with our hotel, the services provided and the new experiences you had during your stay. We look forward to welcoming you back again with an equally impressive experience. Best regards, Enzo Hotel Bekasi
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A***d
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 26 week(s) ago
Best for stay, both work and business
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3 people find it helpful
Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi would like to express our sincere appreciation for your positive review. We are delighted to know that Enzo Hotel is the best choice for you both for your work and business. This recognition is a driving force for us to continue to strive to provide the best service to all our guests. We sincerely hope to welcome you back again soon. Best regards, Enzo Hotel Bekasi
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Dhiva P.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 29 week(s) ago
very clean and tidy hotel, friendly staff
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi would like to express our sincere appreciation for your review. We are delighted that you enjoyed our hotel's cleanliness and tidiness, as well as our staff's friendly service. Such positive comments mean a lot to us. We look forward to welcoming you back on your next visit. Best regards, Enzo Hotel Bekasi
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Ryza R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
nice place, near my office as well
4 people find it helpful
Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi Best regards, Thank you for your review. We are very glad that you enjoyed your stay at Enzo Hotel and that our location near your office made your stay comfortable. We look forward to welcoming you back again soon. Best regards, Enzo Hotel Bekasi
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Number of reviews per page
20
40