Overall it was good, only I left my phone charger in the room. I realized it in the afternoon when I was about to use it. I contacted the receptionist, but they were slow to respond, but luckily they had a paparazzi (photoshoot) section so they were quick to respond on where the charger was. Luckily we were only on a staycation so we could get it back quickly, but what about customers visiting Lombok for tourism? And maybe there was a little food that was forgotten or missed, the fried chicken was no longer fresh. Especially my and my husband's food. 🙏