Hotel Neo Gajah Mada Pontianak by ASTON

Explore Hotel Neo Gajah Mada Pontianak by ASTON
8.4
Very Good
From 6,014 reviews
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Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.6

Service and Facilites

8.4

People often mention about Hotel Neo Gajah Mada Pontianak by ASTON
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Staff Friendliness (82)
Bedroom (81)
Ambiance (75)
Distance to City Center (73)
Bathroom (66)
Surroundings (60)
Accessibility (60)
Room Space (57)
Hotel Area (54)
Wifi (53)
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Traveler Reviews Hotel Neo Gajah Mada Pontianak by ASTON

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Customer reviews
Acep S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
My experience staying at the Neo Pontianak Hotel was very pleasant. The room was comfortable. That's why it was so comfortable.
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Accommodation's Reply
19 Dec 2025
Dear Mr. Asep S., This is a message from Neo Gajah Mada Pontianak Hotel. We would like to express our sincere gratitude for your kind and warm review. We are delighted to hear that your stay was enjoyable, that the rooms were comfortable, and that the food met your expectations. Such positive feedback encourages our entire team to strive for the best service and ensure that all guests feel satisfied and well cared for. We hope to welcome you back again on your next stay at Neo Gajah Mada Pontianak Hotel. Sincerely, Exxan, General Manager
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b***i
icon-Staycation
Staycation
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10.0
/10
Reviewed 3 day(s) ago
It's fun to stay here. And I always come back here.
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Accommodation's Reply
19 Dec 2025
Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our deepest gratitude for your warm and heartfelt review. We are delighted to know that you enjoyed your stay and choose to return to our hotel. Such positive feedback is a great inspiration to our entire team to continuously provide the best possible service and ensure that all guests feel comfortable and well cared for. We sincerely hope to welcome you back again on your next visit to Neo Gajah Mada Pontianak Hotel. Sincerely, Axan, General Manager
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yanti
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Great service from all of the staff. Thank you, Neo Pontianak. 🙇‍♀️
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Accommodation's Reply
19 Dec 2025
Dear Mrs. Yanti, Warmest Greetings from Hotel Neo Gajah Mada Pontianak. Thank you very much for your kind words and for sharing your experience. We are delighted to hear that our team’s service made your stay enjoyable and memorable. Feedback like yours inspires us to continue providing the highest level of service and ensuring every guest feels valued and welcomed. We very much look forward to the pleasure of hosting you again, and we eagerly await your next visit at Hotel Neo Gajah Mada Pontianak. Regards, Exsan General Manager
S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The best hotel, you won't regret booking here.
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Accommodation's Reply
19 Dec 2025
Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our deepest gratitude for your warm and heartfelt review. We are delighted to hear that you were satisfied and did not regret choosing our hotel for your stay. Such positive feedback is a great motivation for our entire team to continuously provide the best possible service and ensure that all guests feel comfortable and well cared for. We look forward to welcoming you back again on your next visit to Neo Gajah Mada Pontianak Hotel. Sincerely, Axan, General Manager
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J***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
strategic location even though the room is small
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Accommodation's Reply
19 Dec 2025
Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our gratitude for sharing your experience staying at our hotel. We are pleased to hear that the hotel's excellent location made your stay convenient, even if the rooms were somewhat small. Such feedback is encouraging to our entire team in continuously improving our services and ensuring that all guests are satisfied during their stay. We hope to welcome you back on your next visit to Neo Gajah Mada Pontianak Hotel. Sincerely, Axan, General Manager
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F***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Best! Easy to get everywhere and lots of places to eat around
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Accommodation's Reply
19 Dec 2025
Dear Gentlemen/Ladies, This is a message from Neo Gajah Mada Pontianak Hotel. We would like to express our sincere gratitude for your positive review. We are delighted to hear that the hotel's excellent location and proximity to various restaurants made your stay more convenient and enjoyable. Such feedback encourages our entire team to strive for the best service and to ensure every guest feels comfortable. We look forward to welcoming you back on your next stay at Neo Gajah Mada Pontianak Hotel. Sincerely, Axan, General Manager
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Hery S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
best choice stay in Pontianak City
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Accommodation's Reply
19 Dec 2025
Dear Mr. Heri S., Neo Gajah Mada Pontianak Hotel sends its warmest greetings. We sincerely appreciate your short but positive review. We are delighted to know that our hotel was your top choice during your stay in Pontianak. Such reviews motivate all our staff to strive for the best service and make every guest feel comfortable and satisfied. We hope to welcome you again on your next visit to Neo Gajah Mada Pontianak Hotel. Sincerely, Axan, General Manager
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.1
/10
Reviewed 2 week(s) ago
The shower floor sloped against the floor drain, causing water to pool in the bathroom when showering because it couldn't drain. The bathroom became extremely damp and uncomfortable to use. This was the worst experience for a hotel of this class and price. Many of the room's furniture was also cracked and poorly maintained.
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Accommodation's Reply
19 Dec 2025
Dear guest, I sincerely welcome you to Neo Gajah Mada Pontianak Hotel. We apologize for any inconveniences you may have experienced during your stay at our hotel. We apologize for any inconveniences you may have experienced regarding the condition of the bathroom and room amenities. We appreciate your valuable feedback and will take immediate steps to improve upon your next visit to ensure a more comfortable and satisfying experience. We will do our best to provide you with even better service on your next visit. We look forward to welcoming you back to Neo Gajah Mada Pontianak Hotel. Thank you. Exan, General Manager
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nurul a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Morning with the view, so exciting
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Accommodation's Reply
03 Dec 2025
Dear Mr. Nurul A., Warmest regards, Hotel Neo Gajah Mada Pontianak Thank you for your review. We are very glad that you were impressed with the morning atmosphere with beautiful view, which provided an interesting and enjoyable experience throughout your stay. Positive feedback like this is the motivation for us to continue to provide comfort and pleasant atmosphere to all our guests. We sincerely hope to welcome you back again on your next visit. Best regards, Exan General Manager
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Rendi A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
it's already great, the view is beautiful
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Accommodation's Reply
03 Dec 2025
Dear Ms. Rendy A, Best regards, Hotel Neo Gajah Mada Pontianak Thank you for your positive review. We are very pleased to know that you were satisfied and enjoyed the beautiful view, which is one of the highlights of our hotel. We always strive to create a comfortable and pleasant experience for all our guests, and comments like these mean a lot to us. We sincerely hope to welcome you back on your next visit. Best regards, Exan, General Manager
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S***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
I always stay at this hotel on business trips to Pontianak. It's located in the city center.
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1 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear Ladies/Gentlemen, Greetings from Hotel Neo Gajah Mada Pontianak. Thank you for choosing our hotel whenever you travel to Pontianak for business. We are delighted to know that our central location provides convenience and comfort for the activities you do during your stay. These reviews and support mean a lot to us and it encourages us to continue to maintain the quality of our services and comfort for our guests. We look forward to welcoming you back on your next business visit. Best regards, Exan, General Manager
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Dionesia D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Friendly staff, very strategic hotel location.
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1 people find it helpful
Accommodation's Reply
28 Nov 2025
Dear Ms. Dionysia D, Warmest regards, Hotel Neo Gajah Mada Pontianak Thank you for your positive review. We are very glad that you were satisfied with the friendliness of our staff and impressed with the hotel's location and the convenience of your stay in Pontianak. Reviews like these motivate us to continue to strive to provide the best service. We sincerely hope to welcome you back again soon. Best regards, Exan, General Manager
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J***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
A decent hotel for its price in downtown Jakarta. The only downside is the toilet exhaust, which is nearly useless because it's so small that any odors from the toilet can't escape.
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Accommodation's Reply
28 Nov 2025
Hello Pontianak Hotel Sinjamada, Thank you for your sincere and constructive review. We are very glad that you were satisfied with our hotel, which is conveniently located in the heart of Pontianak and offers excellent value for money. We apologize for the inconvenience caused by the bathroom ventilation system malfunction. We will pass on your valuable feedback to our engineering team to make your stay even more comfortable. We look forward to welcoming you back again. All our staff are committed to providing you with even better services. Best regards, General Manager Exan
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K***h
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
was obnoxiously wonderful place to stay
1 people find it helpful
Accommodation's Reply
28 Nov 2025
Dear Mr/Mrs, Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for sharing your kind words. We are delighted to hear that your stay felt wonderfully memorable and enjoyable. Creating a warm, comfortable, and pleasant experience for every guest is always our priority, and feedback like yours truly motivates our team to continue delivering exceptional service. We look forward to welcoming you back on your next visit to Pontianak. Regards, Exsan General Manager
Misbakhul I.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good service, nice hotel, close to town.
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Accommodation's Reply
05 Nov 2025
Dear Miss Bakul, I would like to extend my warmest regards to Hotel Neo Gajah Mada Pontianak. Thank you for your positive review. We are delighted to hear that you were satisfied with our services and impressed with our hotel's convenient location in the heart of the city. Guest comfort and satisfaction are always our top priority, and reviews like these motivate our team to continue providing the best service. We look forward to welcoming you back again soon. Best regards, Exan, General Manager
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Misbakhul I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good service. Nice hotel. Close to town.
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1 people find it helpful
Accommodation's Reply
05 Nov 2025
Dear Miss Bakul, I would like to extend my warmest regards to Hotel Neo Gajah Mada Pontianak. Thank you for your positive review. We are delighted to hear that you were satisfied with our services and impressed with our hotel's convenient location in the heart of the city. Guest comfort and satisfaction are always our top priority, and reviews like these motivate our team to continue providing the best service. We look forward to welcoming you back again soon. Best regards, Exan, General Manager
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FHANNY K. P.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Everything is good, just the breakfast menu is not extensive...
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1 people find it helpful
Accommodation's Reply
30 Oct 2025
Dear Ms. Fhanny, To P. Best regards from Neo Gajah Mada Pontianak Hotel Thank you for your positive review. We are very pleased to hear that you were satisfied with your overall experience at our hotel. We apologize if the variety of breakfast menu did not meet your expectations. This feedback is greatly appreciated and we will use it as an evaluation for our team to add more menu options in the future. We sincerely hope to welcome you back again. Best regards, Exsan, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
I stayed 3 nights at the Neo hotel, planning only 1 night because I wanted to see the condition of the hotel (mainly room cleanliness, hotel location, food), finally I extended to 3 nights (not moving to another hotel) because I suited the Neo hotel. The hotel location is very strategic, many culinary places near the hotel, so it can be reached on foot, the room condition is clean, only the noise outside the room can be heard inside (not soundproof), the front office service is good and friendly.
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Greetings from Neo Hotel Gajah Mada Pontianak. Thank you for your detailed and excellent review. We are very glad that you felt comfortable during your stay and have extended your stay to three nights due to our satisfaction with the cleanliness of our room, the excellent location and the friendly service of our front desk team. We apologize for any inconvenience caused by the noise outside the room, which we will work hard to improve the comfort of our guests in the future. Your feedback is very meaningful and it is a driving force for us to continue to strive to provide the best service. We look forward to welcoming you back on your next visit. Sincerely, Exan General Manager
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very good, and also close to surrounding access
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1 people find it helpful
Accommodation's Reply
24 Oct 2025
Dear Guest, Neo Hotel Gajah Mada Pontianak, Thank you for your positive review. We are delighted to know that our hotel is conveniently located to various places around Pontianak. Guests' convenience in getting around the various activities around the hotel is always our top priority. We hope that your next visit will be an even more memorable experience with our continuously improved services. Best regards, Exan General Manager
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N***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, the check-in process is also easy.
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Accommodation's Reply
20 Oct 2025
Dear Guest, Neo Hotel Gajah Mada Pontianak would like to extend our sincere thanks for your positive review. We are very glad that our friendly staff and easy check-in process provided a pleasant experience during your stay. Feedback like this is the driving force for us to maintain and improve the quality of our services. We sincerely hope to welcome you back for your next stay. Best regards, Exan General Manager
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Number of reviews per page
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