Dear Valued Guest, Warmest regards from Swiss-Belinn Luwuk. Thank you for taking the time to share your stay experience with us. We are so glad that you enjoyed the beautiful view from your room and the service we provided. Positive reviews like these motivate our team to continue providing the best service to all our guests. We hope to welcome you back to Swiss-Belinn Luwuk in the near future with an equally wonderful experience. Best regards, Dhani HP, General Manager

Dear Valued Guest, We sincerely thank you for your satisfaction rating, which is a great motivation for our team. We are so glad that you enjoyed the view of our room and our service throughout your stay. We also appreciate your comments regarding the quality of our Wi-Fi and hot water. We have already informed the hotel about this matter and we will promptly inform the relevant team to improve our service and facilities in the future. Your feedback is very important to us as we continue to improve the quality of our services and facilities. We look forward to welcoming you back to Swiss-Belinn Luwuk in the near future to provide you with an even more perfect experience. Sincerely, Dani HP, General Manager

Dear Mr. Muhammad R Warm greetings from Swiss-Belinn Luwuk, Thank you for your kind words and for taking the time to share your experience. We are truly pleased to know that you had a pleasant stay and appreciated both our hotel and the service provided by our staff. Your feedback is highly appreciated and serves as great motivation for our team to continue delivering excellent service. We look forward to welcoming you back to Swiss-Belinn Luwuk in the near future. Warm regards, Dhani HP General Manager

Dear Valued Guest, Warm greetings from Swiss-Belinn Luwuk, Thank you for sharing your feedback. Please accept our sincere apologies for the inconvenience you experienced during your stay, particularly regarding the unavailability of the water heater and the absence of towels upon check-in. This is certainly not the level of service we strive to provide, and your comments have been shared with our housekeeping and engineering teams for immediate improvement. We truly appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and comfortable stay. Warm regards, Dhani HP General Manager

Dear Valued Guest, Warmest regards from Swiss-Belinn Luwuk, Thank you for the excellent review score. We highly appreciate your compliments and are delighted to hear that your stay was a memorable one. We apologize for the inconvenience related to the water heater not turning on in your room. We have followed up the matter with our technical team to ensure that this does not happen again in the future. Your feedback is extremely important to us, as we are committed to continuously improving the quality of our hotel's services and facilities. We look forward to welcoming you back for an even more comfortable experience in the future. Sincerely, Thani HP General Manager

Dear Swiss-Belinn Luwuk, we sincerely apologize for the inconvenience caused by the elevator and hot water system malfunctions. These did not meet the service standards we strive to provide to all our guests. We will forward your feedback to the relevant departments for immediate review and improvement to prevent similar incidents in the future. We appreciate your honest feedback. Every piece of feedback is an opportunity for us to learn and improve our service quality. We look forward to welcoming you back for a better experience that meets your expectations. Sincerely, Dani HP, General Manager

Dear Guest, Thank you for your feedback. We apologize if the variety or quality of the food did not meet your expectations. Your feedback is very valuable to us, and we will immediately forward it to the F&B (Food & Beverage) team for evaluation and future improvements. We look forward to providing an even better experience on your next visit. Thank you for choosing Swiss-Belinn Luwuk. Best regards, Dhani HP. General Manager, Swiss-Belinn Luwuk

Dear Guest, Thank you for your review and feedback. We apologize for the inconvenience you experienced during check-out, particularly regarding the elevator malfunction and the lack of notification from us. Your feedback is very valuable for us to evaluate and improve, especially in terms of communication and staff service. We look forward to welcoming you back with an even better experience in the future. Best regards, Dhani HP. General Manager, Swiss-Belinn Luwuk

Dear Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk

Dear Valued Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and services. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk

Dear Marshela W., Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk

Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the aroma in the room. This is certainly not the standard of comfort we expect for our guests. We will immediately forward your feedback to the Housekeeping team for follow-up so that it does not happen again in the future. We hope to welcome you back with a better experience. Warm regards, Management, Swiss-Belinn Luwuk

Dear Hikmah A. Ke., Thank you for choosing Swiss-belinn Luwuk as your place to stay. We greatly appreciate your positive review of our hotel rooms and services. We look forward to welcoming you back to Swiss-belinn Luwuk. Warm regards, Management. Swiss-Belinn Luwuk

Dear Guest, Thank you for sharing your experience. We apologize for any inconvenience you experienced during your stay, particularly regarding the cleanliness of the room, the musty odor, and the facilities that did not meet your expectations. Your feedback is very important for us to evaluate and improve the quality of our services going forward. We will immediately follow up with the relevant team to ensure a similar incident does not recur. We hope to have the opportunity to provide an even better experience on your next visit. Best regards, Swiss-Belinn Luwuk Management

Dear Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk

Dear Tirsa U. W., Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk

Dear Valued Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk

Dear Valued Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and services. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk

Dear Valued Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and services. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk

Dear Suwandi I, Thank you for your feedback! We are currently replacing the TV to 42 inches for Deluxe sea view rooms up to the highest room category and gradually to all room types. We look forward to welcoming you back to Swiss-Belinn Luwuk! Warm regards, Heykal D. Syarief. General Manager, Swiss-belinn Luwuk