First, my contact person feels less friendly from the way he first contacted me. I booked for tomorrow, but the contact person did not check when I was booking and immediately called me asking when I wanted to check in for today. Secondly, on the day I checked in I was not confirmed what time I wanted to enter. There was no initiative that day from the contact person so I had to contact the third person first, I contacted 1.5 hours before arrival in the hope that I could immediately get the key and go straight to the room. This was responded to by the queen and I thought they would be ready when I arrived, but as soon as I arrived, the contact person did not reply to my message and also could not be contacted by telephone, so I waited for a long time without clarity in fatigue room from the queen and booking another hotel so you can get a quick rest. It was only after I entered the other hotel, then the queen contacted me on the grounds that the cellphone used fell down so I could not contact and be contacted. Fourth, given the lack of professional services provided by the queen, the fee for booking a room should be returned to me for whatever reason, but the fee is not returned. This is the first and last time I use the services of the queen because of the lack of professionalism in managing lodging, and is not responsible for mistakes because I cannot communicate.