Dear A*a, Best regards, Royal Regantris Cendana Thank you for taking the time to write a review of the Royal Regantris Cendana hotel. We sincerely appreciate your review. Your feedback helps us to continuously improve our services and products. Thank you once again for using our service. We look forward to welcoming you back soon. Best regards, Fajar Putra, Front Office Manager

Dear Kak P*i, Warmest regards, Royal Regantris Cendana Thank you for taking the time to leave a satisfactory rating and positive review on our services and products. We highly appreciate every guest's stay experience. This drives us to continuously improve and maintain our service and product standards to meet our customers' evolving needs. Thank you once again for being our customer. We look forward to welcoming you back in the future. Best regards, Fajar Putra, Front Office Manager

Dear Mr. Hadi S., Best regards from Royal Regantris Sendana, Thank you for taking the time to write us a review of our services and products. We are delighted to hear that you enjoyed your stay. To make your visit to Surabaya even more memorable, Royal Regantris Sendana also offers complimentary shuttle service to Tunjungan Plaza and Surabaya Zoo. Thank you once again for being our guest. We look forward to welcoming you back to Royal Regantris Sendana on your next visit. Sincerely, Fajar Putra Front Office Manager

Dear Ms. Angeline, Warmest greetings from Royal Regantris Cendana, Thank you for having us as your preferred hotel upon your visit in Surabaya. It is tremendous feeling to hear that you feel impressed with our products and services. We love to hear our guest to keep us in improvement with their suggestion and review. Once again thank you for being our guest. We love to welcoming you back at Royal Regantris Cendana on your next convenience time. Sincerely yours, Fajar Putra Cluster Front Office Manager

Dear M***d, Warmest greetings from Royal Regantris Cendana, Thank you for time given to rate us at Traveloka. We appreciate for the precious time you spared for us. We feel so happy to hear that our products and services have met your expectation. We love to hear all of our guest review to keep us on improvement effort in giving the best to our guest. Once again thank you for being our guest. I would be great time to welcoming you back at Royal Regantris Cendana on your nearest convenience time. Sincerely yours, Fajar Putra Cluster Front Office Manager

Dear Ms. Gita B., Best regards from Royal Regantris Sendana, Thank you for taking the time to write a review of the Royal Regantris Sendana. We truly appreciate your review. Your feedback helps us to continuously improve our services and products. Thank you once again for using our services. We look forward to welcoming you back soon. Best regards, Fajar Putra, Front Office Manager

Dear Mr. Suhatman, Warmest regards, Royal Regency Hotel Sendana Thank you for taking the time to review our service. Listening to customer feedback is extremely important to us to continuously improve and deliver better products and services. We have acknowledged your complaint regarding the speed of breakfast refill and apologize for any inconvenience caused. This does not align with our quality standards, which prioritize customer satisfaction. We have escalated this matter to the relevant department head for immediate improvement to prevent this from happening again in the future. Thank you once again for using our service and we look forward to welcoming you back soon. Sincerely, Fajar Putra Front Office Manager

Dear P*O, Warmest greetings from Royal Regantris Cendana, thank you for entrusting us with your accommodation needs during your stay in Surabaya. We greatly appreciate your review. We noted the spacious room size, strategic location, and cleanliness of the room as things that made your stay with us a memorable experience. We are always eager to listen to every stay experience from our customers to become material for continuous service and product improvisation. Once again, we thank you for the perfect score you have given on Traveloka. We look forward to welcoming you back to Royal Regantris Cendana to create another memorable stay experience. Warm regards, Fajar Putra. Cluster Front Office Manager

Dear I*I, Warm greetings from Royal Regantris Cendana, thank you for taking the time to give us a perfect rating and positive review of our service and products. We truly appreciate every stay experience shared by our customers. This motivates us to continuously improve our services and products to keep up with evolving customer needs. Once again, thank you for being our customer. We look forward to welcoming you back in the future. Warm regards, Fajar Putra, Cluster Front Office Manager

Dear I*I, Warm greetings from Royal Regantris Cendana, thank you for taking the time to give us a perfect rating and positive review of our service and products. We truly appreciate every stay experience shared by our customers. This motivates us to continuously improve our services and products to keep up with evolving customer needs. Once again, thank you for being our customer. We look forward to welcoming you back in the future. Warm regards, Fajar Putra, Cluster Front Office Manager

Dear I*a, Warm greetings from Royal Regantris Cendana. Thank you for taking the time to leave a perfect review on the Traveloka app. We are delighted to hear that you are impressed with our service and products. This motivates us to consistently provide the best for every customer. Once again, thank you for being our guest. We look forward to welcoming you on your next visit. Warm regards, Fajar Putra, Cluster Front Office Manager

Dear Eka S.P., Warm greetings from Royal Regantris Cendana, thank you for your review and excellent rating. We always strive to ensure that the services and products delivered to our guests meet and exceed their expectations. Our Superior room measures 25 square meters, and in addition to the standard amenities of a three-star hotel, each guest also receives complimentary snacks and bottled mineral water. We hope to provide a memorable stay experience for each of our customers. In addition to these amenities, we also provide a complimentary shuttle service to Tunjungan Plaza and Surabaya Zoo at certain times by simply contacting Receptionist. We hope to welcome you back on your next visit to create memorable stays at Royal Regantris Cendana Surabaya. Warm regards, Fajar Putra. Cluster Front Office Manager

Dear Mrs. Heronikawati, Warm greetings from Royal Regantris Cendana. Thank you for taking the time to leave a perfect review on the Traveloka app. We are always excited to hear from our customers about their stay experiences. Hearing that you received impressive service and products from each of our staff is a new encouragement for all of us to remain consistent in providing the best to every customer. Once again, we thank you for the trust you have given us. We look forward to welcoming you back in the future to create more memorable moments at Royal Regantris Cendana. Warm regards, Fajar Putra, Cluster Front Office Manager

Dear ke*a. Warm greetings from Royal Regantris Cendana, thank you for your third visit. We are delighted to hear your positive feedback. We offer complimentary valet parking for all our guests. You can request this from any security guard on duty. We also offer complimentary shuttle service to Tunjungan Plaza and Surabaya Zoo at certain times. Please contact our receptionist to arrange this. Thank you again for your positive feedback. We look forward to welcoming you back to Royal Regantris Cendana in the future. Warm regards, Fajar Putra. Cluster Front Office Manager

Dear ke*a. Warm greetings from Royal Regantris Cendana, thank you for your third visit. We are delighted to hear your positive feedback. We offer complimentary valet parking for all our guests. You can request this from any security guard on duty. We also offer complimentary shuttle service to Tunjungan Plaza and Surabaya Zoo at certain times. Please contact our receptionist to arrange this. Thank you again for your positive feedback. We look forward to welcoming you back to Royal Regantris Cendana in the future. Warm regards, Fajar Putra. Cluster Front Office Manager

Dear Mr./s S*s, Warm greetings from Royal Regantris Cendana, thank you for entrusting us with your accommodation needs. We appreciate the time you have taken to rate and praise our service. We are very happy to hear that you had a pleasant experience during your stay with us. We have forwarded your feedback regarding the valet staff communication to the relevant Department for correction and improvement. We look forward to welcoming you back to Royal Regantris Cendana in the future. We wish you and your family continued health and success. Warm regards, Fajar Putra. Cluster Front Office Manager

Dear Mr./Mrs. J*p, Warm greetings from Royal Regantris Cendana Surabaya. Thank you for entrusting your accommodation needs to our hotel. We also thank you for the positive review. We will pass it on to all staff as encouragement to consistently provide the best service to every customer. We look forward to welcoming you back to Royal Regantris Cendana Surabaya. Warm regards, Fajar Putra. (Cluster Front Office Manager)

Dear Mr./Mrs. S*n, Warm greetings from Royal Regantris Cendana Surabaya. Thank you for entrusting your accommodation needs to our hotel. We also thank you for the positive review. We will pass it on to all staff as encouragement to consistently provide the best service to every customer. We look forward to welcoming you back to Royal Regantris Cendana Surabaya. Warm regards, Fajar Putra. (Cluster Front Office Manager)

Dear H*i, Warm greetings from Royal Regantris Cendana Surabaya, thank you for entrusting your accommodation to us. We also thank you for taking the time to share your memorable stay with Royal Regantris Cendana Surabaya. Regarding your complaint, we have conveyed this to the relevant department for correction and future improvements. We hope to welcome you back in the near future with even better service. Warm regards, Fajar Putra. Cluster Front Office Manager