The hotel staff is friendly, the rooms are clean, and the breakfast is varied. Thank you, Horison.

Staff named Alfan or Alfian (as attached in the photo) are not friendly at all. If you have any objections to access, just give a new key and ask for a deposit. Maybe there is a personal problem, his face is very grumpy and does not reflect a hotelier at all. Please provide more training. He wears a black jacket, probably equivalent to his DM position. Security is also not helpful, I brought 1 large handbag and suitcase, and getting off the car was a hassle, only to be looked at, not even a trolley was offered. Please review the PT MGM management of these employees.

I swear it's a great stay here, the service is friendly, the location is strategic to go anywhere, the price is also affordable, the room and toilet are also clean, only the room is lacking a bit of fragrance, but everything is really good, I don't regret staying here, it's very impressive.

The security staff in charge on November 14th at 9:00 PM was very unfriendly and unhelpful. I brought 1 suitcase, 1 large handbag and had trouble unloading things from the car and there was not even sympathy to offer help. If Horison Ciledug security can't help with luggage, you should hire a concierge. The FO in charge around 9:00 PM, either FDA or DM, who was definitely wearing a black jacket, probably named Alfan or Alfian (photo attached) was VERY UNFRIENDLY. I booked a room for my colleague and I. My colleague had checked in first and I followed. When I asked for access, he was not even friendly. With a grumpy face, arrogant body language and when communicating, he didn't look at the person he was talking to, this is a very bad attitude for a hotelier. If I have trouble asking for access, just give me a new key and ask for a key deposit. Borrowing an iron until waiting for almost 45 minutes. When extending the stay, the same thing happened. The key given couldn't open the door. I had to go down again. Please, PT Metropolitan Golden Management, the operator of Horison Hotel Group, provide more training to its employees.

The staff is very friendly, very comfortable, everything is the best

top and clean hotel. love staying here

Nice and neat, staff are very friendly

The hotel staff was very friendly, and check-in and check-out were hassle-free. However, room reservations are subject to change based on the guest's request.

Very good, clean, always like it

nice atmosphere, nice room. overall great but there is a smell in the hallway that is not very nice

The staff and service are prompt and friendly.

The staff is very friendly, the cleanliness of the room, toilet, etc. is good, must come back here again.

Always comfortable and want to sleep all the time because the bed is so comfortable. And the good thing is there are lots of places to eat here too. The only downside is there's no smart TV and the orange chair in my room has a broken lever, that's all.

The hotel is aesthetic and fragrant, the room is clean, the TV is smart, the breakfast is varied, thanks, Alif, the room has been upgraded....

the staff very friendly and facilities is good

Excellent service. Clean and comfortable rooms ⭐️⭐️⭐️⭐️

clean room, friendly staff and the most impressive thing is the breakfast is plentiful and delicious

comfortable & strategic location. Room is ok for that price

One of the recommended resting places. Strategic location.

comfortable, clean, friendly, clean rooms