The hotel staff is friendly and check in and out is fast, the security is prompt and friendly, but the food taste is a bit lacking,

The room is quite clean and not very spacious.

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the cable TV is intermittent & the WiFi signal is weak

Every time I visit Pekan Baru, I always stay here. The rooms are comfortable, the location is great, and there's acoustic guitar every night. It's so much fun.

The hotel staff is very friendly and helpful.

Recommended, clean and cozy, near mall

I've been to this Fox Hotel many times, and it's incredibly satisfying. Every time I go on vacation, I always stay at a Fox Hotel. It's beyond words, just a simple experience. I've experienced the service here, and I've always found it to be exceptional. It's fantastic.

I stay here often, and it's always great.

Safe, comfortable, basically good... Always stay here, satisfied, comfortable

Thank you for the stay, everything was good, the food was delicious.

I booked a Deluxe Queen Bed room and checked in around 7 p.m. because I had just finished work. The staff member who assisted me said that my room wasn’t ready yet, so I had to wait for a while. I decided to go to the mall to have a drink. When I came back around 9:15 p.m. to collect my key, the receptionist had already changed shifts, and the new staff member didn’t know about my booking. I saw my signed check-in paper showing that I was assigned to a room on the 10th floor (which I assumed it was the Deluxe Queen Bed room). However, he said I wasn’t assigned yet, and that the room listed on my paper had already been given to another guest. He then apologized and assigned me to a Deluxe Twin Bed room on 5th floor instead. Honestly, I don’t really mind the bed type, but if the room I booked wasn’t actually available, you should have just told me the truth. I was exhausted after a long day at work, and you made me wait while you were supposedly preparing my requested room—but in the end, I didn’t even get it. Shame on you.

Staffs were friendly, hassle-free check out

the staff is friendly & the hotel is clean

Stayed here for 2 days, very comfortable, close to the mall and various souvenir shops, friendly staff, thank you very much

Clean hotel, friendly service, only the requested room with a connecting door had to wait a long time, in the end I didn't get it because I wanted to rest.

The hotel is near the mall, clean but there is no prayer mat in the room, maybe it could be added, thank you

The location is in the city center, close to food places and malls, but the wifi is intermittent and the AC is not cold enough.

Close to everything, including the Pasar Bawah tourist attraction, malls, and culinary spots. The staff is friendly and helpful.

The place is comfortable and clean, you won't get bored staying here, it's suitable for bringing children because there is a swimming pool.