My mistake was taking a transit room because I didn't notice, then when I checked in I changed it to a regular room and paid an additional Rp100,000. I didn't mind the extra cost, but when I got the room, the staff just said that room X can go up through tower X and X, but this one said to enter through the back tower. I didn't know which tower, they didn't show me clearly. I had to go around and ended up annoyed. When I got to the room, it turned out that the room was not suitable, small and there were no facilities. The only toiletries were towels that were not very clean, soap was given after asking and given 1 jerrycan. Complaints from the night before were ignored. I asked about making hot water, they said there was no dispenser because it was broken. There was a kettle and other equipment that seemed useless too. The electric kettle was said to be for monthly rent. The sheets were not very clean, the blanket/bed cover was small and not very clean either. The bathroom was quite clean but not that clean either. The refrigerator was not cold, the cupboard and others were quite dusty and not well maintained. For vehicles, parking was not covered either. Fortunately, the water heater and AC were still safe.