Dear T***g, Greetings from PO Hotel Semarang, Thank you for your kind review and recommendation. We’re delighted to know that you had a pleasant stay and are considering returning to our hotel for your next holiday. Your trust means a lot to us, and we look forward to welcoming you back for another enjoyable and memorable experience. Warm regards, Ho Wei Chan General Manager

Dear J***n, Greetings from PO Hotel Semarang, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the condition you experienced during your stay, as this is certainly not reflective of the standards we strive to uphold. We deeply regret the issues you encountered, including the unpleasant odor in the corridors, the cleanliness of the swimming pool area, the condition of the towels, and the bathroom maintenance. Please be assured that your concerns have been escalated to our housekeeping, engineering, and pool maintenance teams for immediate corrective action and thorough inspection. Your feedback is extremely valuable to us as it helps identify areas that require urgent improvement. We are committed to addressing these concerns to ensure a better and more comfortable experience for all our guests. We truly hope to have the opportunity to regain your trust and welcome you back with a significantly improved stay in the future. Warm regards, Ho Wei Chan General Manager

Dear Guest, Greetings from PO Hotel Semarang, Thank you for sharing your feedback with us. We appreciate your positive note regarding our convenient location next to the mall and your enjoyment of our breakfast. At the same time, we sincerely apologize for the discomfort you experienced related to the condition of the room, including the carpet and bathroom. Your concerns are very important to us, and please be assured that they have been shared with our management team for further evaluation and improvement, including ongoing maintenance and renovation planning. Your feedback is truly valuable in helping us enhance our overall guest experience. We hope to have the opportunity to welcome you back with a much-improved stay in the future. Warm regards, Ho Wei Chan General Manager

Dear Guest, Thank you for your kind review. We’re delighted to know that you found our hotel ideal for families, with a strategic location, delicious food, and clean, comfortable rooms. Your positive feedback truly motivates us to continue delivering the best experience for our guests. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Ho Wei Chan General Manager

Dear Ms. Theresia M, Thank you very much for your wonderful review. We are delighted to hear that our spacious rooms and overall ambiance left such a lasting impression on you. Guest comfort is our top priority, and we look forward to welcoming you back for another memorable stay soon. Best regards, Management

Dear Ardilles T, Greetings from PO Hotel Semarang, Thank you very much for sharing your wonderful experience at PO Hotel Semarang. We are delighted to hear that you and your children felt happy and comfortable during your time with us. It is wonderful to know that our direct mall access and the cleanliness of our hotel added extra value to your family holiday. Our team takes great pride in welcoming every guest like family, and we are glad our friendly service made a positive impression. We aim to provide a stress-free environment where parents can relax while children enjoy the nearby attractions and our cozy atmosphere. We look forward to welcoming you back on your next visit to Semarang! If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Best regards, Ho Wei Chan General Manager

Dear H***y, Greetings from PO Hotel Semarang, Thank you very much for sharing your wonderful experience at PO Hotel Semarang. We are delighted to hear that you enjoyed the cleanliness and the fresh atmosphere of our newly renovated property, as we strive to provide a modern and pristine environment for all our guests. It is also fantastic to know that our gym facilities met your expectations. We take great pride in maintaining high-quality fitness equipment to ensure our guests can stay active and maintain their wellness routines while traveling. We look forward to welcoming you back on your next visit to Semarang! If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Best regards, Ho Wei Chan General Manager

Dear C***r, Greetings from PO Hotel Semarang, Thank you very much for sharing your wonderful experience at PO Hotel Semarang. We are delighted to hear that you enjoyed the cleanliness and the fresh atmosphere of our newly renovated property, as we strive to provide a modern and pristine environment for all our guests. It is also fantastic to know that our gym facilities met your expectations. We take great pride in maintaining high-quality fitness equipment to ensure our guests can stay active and maintain their wellness routines while traveling. We look forward to welcoming you back on your next visit to Semarang! If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Best regards, Ho Wei Chan General Manager

Dear K***y, Greetings from PO Hotel Semarang, Thank you very much for sharing your wonderful experience at PO Hotel Semarang. Thank you very much for your continued trust in choosing us for your stays, both your 4-night and 3-night visits. We’re truly delighted to know that each of your experiences with us has been so satisfying. We’re also glad that the hotel’s direct connection to the mall added extra convenience, especially when traveling with children. Having easy access to entertainment and activities for your little ones is something we’re proud to offer to make your stay even more enjoyable. We look forward to welcoming you back on your next visit to Semarang! If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Best regards, Ho Wei Chan General Manager

Dear Ms. Elfi E.L, Thank you for sharing your thoughtful review. We’re pleased to know that you appreciated our friendly staff, strategic location, and varied breakfast selection. We also sincerely appreciate your constructive feedback regarding our concierge and room service, particularly in terms of luggage delivery time, as well as the taxi booking experience. Please rest assured that your comments have been shared with the respective teams for improvement. Your feedback is invaluable in helping us enhance our service quality, and we truly hope to welcome you back for an even better experience in the future. Warm regards, Ho Wei Chan General Manager

Dear G***t Thank you for taking the time to share your detailed feedback regarding your recent stay. We are pleased to know that overall you had a good experience and appreciated our friendly and helpful team, as well as the convenience of our direct access to the mall. At the same time, we sincerely apologize for the inconvenience you experienced during breakfast. Your feedback regarding the waiting time despite the scheduled slots, as well as the cleanliness of the tableware, is truly appreciated and has been taken seriously. Please rest assured that this is not reflective of our usual standards. We understand how important a comfortable and well-organized breakfast experience is, especially during peak periods such as Lebaran. Your comments have been shared with the relevant team to improve our capacity management, service flow, and quality control moving forward. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable experience in the future. Best regards, Ho Wei Chan General Manager

Dear B***i Welcome back to PO Hotel Semarang, and thank you for choosing us again for your stay. However, we sincerely apologize that your second visit did not meet the high standards you experienced previously. We truly appreciate your constructive feedback regarding our breakfast variety and the availability of fresh ingredients at our juice station. Please rest assured that we have shared your notes with our Food & Beverage team to ensure our selections remain diverse and complete, just as you remembered from last year. Furthermore, we apologize for the inconvenience regarding the sanitary bags. While we have certain standard procedures, our team should have been more flexible and empathetic to your specific needs, especially when traveling with a little one. We will re-evaluate this with our Housekeeping department to ensure better support for our guests in the future. We hope you will give us another opportunity to welcome you back and provide the seamless, 5-star experience you deserve. Best regards, Ho Wei Chan General Manager

Dear Ms. Harum W, Thank you for your wonderful review. We are delighted to know that our hotel has become a favorite for your family and children. It is truly rewarding to hear that you enjoyed the wide variety of food, the delicious taste, as well as our clean and spacious facilities. We look forward to welcoming you and your family back for another memorable stay in the near future. Best regards, Ho Wei Chan General Manager

Dear E***i, Greetings from PO Hotel Semarang, Thank you very much for sharing your wonderful experience at PO Hotel Semarang. We’re delighted to hear that you and your family had such a great experience with us. It makes us especially happy to know that your children enjoyed their time, creating fun and memorable stays for families is what we strive for. We look forward to welcoming you back on your next visit to Semarang! If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Best regards, Ho Wei Chan General Manager

Dear YOSCELIND, Greetings from PO Hotel Semarang, Thank you very much for sharing your wonderful experience at PO Hotel Semarang. We are truly delighted to hear that you enjoyed the cleanliness and spaciousness of your room, as well as the completeness of our facilities. Your compliments regarding our team’s warm hospitality and professionalism are greatly appreciated and serve as a strong motivation for us to continuously deliver exceptional service. It is our pleasure to have provided you with a memorable stay during your time in Semarang. We look forward to welcoming you back on your next visit to Semarang! If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Best regards, Ho Wei Chan General Manager

Dear E***e, Greetings from PO Hotel Semarang, Thank you very much for sharing your wonderful experience at PO Hotel Semarang. We’re really happy to know that you enjoyed our central location and found it convenient to get around the city. Being close to many destinations is something we’re proud of, and it’s great to hear it made your stay more comfortable. We’re also especially pleased that you found our hotel clean, as maintaining a high standard of cleanliness is one of our top priorities for every guest. We look forward to welcoming you back on your next visit to Semarang! If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Best regards, Ho Wei Chan General Manager

Dear Sarah p.d., Greetings from PO Hotel Semarang, Thank you very much for sharing your wonderful experience at PO Hotel Semarang. We are delighted to hear that you enjoyed our strategic location right next to the mall, which makes it very convenient for guests to find a variety of dining options, go shopping, or simply take a walk around the area. Being located next to the mall is indeed one of our advantages, as guests can easily access restaurants, cafés, and other daily needs within walking distance. In addition, transportation around the hotel area is quite accessible, making it easier for guests who wish to travel to different parts of the city. We truly hope the convenience of our location and the comfort of your stay made your experience enjoyable. We look forward to welcoming you back on your next visit to Semarang! If there is anything else we can do to make your next visit even better, please don't hesitate to let us know. Best regards, Ho Wei Chan General Manager