D***h
8.5
/10
Reviewed 3 day(s) ago
The hot springs are really nice.
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Hotel Santika Premiere Garut
Explore Hotel Santika Premiere Garut
Overall Ratings & Reviews Hotel Santika Premiere Garut
Traveloka (3,680)
Other sources (11)
8.8
Very Good
From 3,680 reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
9.0
Meal
8.8
Location
9.0
Service and Facilites
9.0
People often mention about Hotel Santika Premiere Garut
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Ambiance (262)
Staff Friendliness (257)
Bedroom (237)
Hotel Area (233)
Variety (233)
Family Friendly (227)
Taste (223)
Bathroom (205)
Surroundings (198)
Room Space (195)
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Traveler Reviews Hotel Santika Premiere Garut
Number of reviews per page
20
40
Customer reviews
fk
fahnida k.
8.5
/10
Reviewed 1 week(s) ago
It was a great stay at Santika with its beautiful views of rice fields and mountains.
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r***y
Leisure
9.1
/10
Reviewed 2 week(s) ago
The views and facilities are for champion kids.
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Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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AY
Ayu Y.
Leisure
8.3
/10
Reviewed 3 week(s) ago
Everything was good, but the AC wasn't cold enough and was noisy, making the room uncomfortable. As for the food, the snacks and some of the dishes were a bit lacking in flavor.
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1 people find it helpful
Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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lp
lisya p. a.
10.0
/10
Reviewed 3 week(s) ago
Thank God, my weekend stay at the Santika Hotel was wonderful. The staff was friendly, the hotel was great, and it had plenty of facilities for children. The view was especially amazing, oh my God, with a direct view of the mountains.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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Zaenal A.
10.0
/10
Reviewed 3 week(s) ago
Recommended for bringing family, many choices of room types... and spacious activity areas such as rice fields.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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SY
Supri Y.
Staycation
10.0
/10
Reviewed 4 week(s) ago
All the hotel staff are very friendly.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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AR
Aghisna R. L.
9.7
/10
Reviewed 4 week(s) ago
It was a pleasure. Santika Hotel is truly extraordinary. It's a one-stop staycation hotel with complete facilities, friendly staff, and a fresh air environment. Recommended for a family staycation.
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Accommodation's Reply
04 Jun 2026
Dear Dear Guest, we sincerely thank you for sharing your valuable experience at our hotel. We are delighted to hear that our service met your expectations. We will share your valuable feedback with all our staff. This feedback will be a great source of encouragement for everyone working to improve the quality of our service. We hope your next visit will be just as satisfying. We look forward to your return. Thank you. Sincerely, The Management of Santika Premier Garut Hotel
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m***t
10.0
/10
Reviewed 4 week(s) ago
Masha Allah, May Allah bless you, thank you Santika Garut, for your excellent service. Thank you for the beautiful anniversary cake slices. Our family will highly recommend you to friends and family, and we'll definitely be back again.
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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A***h
Staycation
10.0
/10
Reviewed 4 week(s) ago
the view is straight to the mountain
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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A***h
10.0
/10
Reviewed 5 week(s) ago
The view is really nice, straight to the mountain.
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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M***a
10.0
/10
Reviewed 5 week(s) ago
All good.. Nice hotel, nice staff.. The view is the best.. Tq Santika Premiere Garut
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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AL
Ayu L.
10.0
/10
Reviewed 5 week(s) ago
There's absolutely no comment on the Santika Hotel. Everything was perfect. And we'll definitely be back.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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N***a
10.0
/10
Reviewed 6 week(s) ago
It's really nice, the place is comfortable, the staff is friendly, the main thing is that I will come back here if I stay again. I really like it here 😍😍
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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s***a
Leisure
9.7
/10
Reviewed 6 week(s) ago
The place is comfortable, especially in the new building (Premier), with a heated swimming pool. Check-in was a little late, but we were given a welcome drink and snacks at the restaurant. I only asked for a complimentary drink in the room, but it wasn't available...maybe they didn't have time to prepare it.
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Accommodation's Reply
20 May 2026
Dear Valued Guest, First of all, we would like to express our deepest apologies for any inconvenience you experienced. Thank you for taking the time to share your #momentsantika experience at Santika Premiere Garut. We always use your feedback and comments as a reference to improve the quality of our hotel services. We strive to maintain quality, quantity, and efficiency, especially regarding the long waiting times during check-in and for room amenities. After reviewing your experience, we understand that we need to improve in this area. We will address all your complaints, starting with the training of all our staff at Santika Premiere Garut. We hope that on your next visit, we can provide even better "Rumah Indonesia" (Indonesian home) service, ensuring you have the best #momentsantika experience at Santika Premiere Garut, just like all our other guests. Sincerely, The Management Team, Santika Premiere Garut
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Kristian
Staycation
10.0
/10
Reviewed 6 week(s) ago
The best hotel in my opinion.. The view is beautiful and child-friendly.. The food has a lot of variety.. Basically the best 😁
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1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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Verified Traveler
Staycation
9.1
/10
Reviewed 6 week(s) ago
Every time I go to Garut, I always stay at the Santika Hotel. It's the right choice. Thank you, Santika.
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1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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Wawan S.
Leisure
10.0
/10
Reviewed 7 week(s) ago
Awesome, the hospitality at Hotel Santika from front to back.
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1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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d***a
Staycation
9.6
/10
Reviewed 7 week(s) ago
The staff is very friendly, and the view is truly beautiful both day and night. Premier and villa rooms have access to the lounge, which has a pool, and also provide afternoon and morning tea in addition to breakfast. The coffee is delicious, try the room service (in-room dining), the food is quite good and not too expensive. The breakfast is quite varied but the taste is lacking, and because it is next to the rice fields (a beautiful view), the downside is that there are a lot of flies. I would stay here again, hopefully the breakfast taste can be improved.
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1 people find it helpful
Accommodation's Reply
12 May 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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Verified Traveler
Business
10.0
/10
Reviewed 7 week(s) ago
Affordable prices, nice atmosphere, the taste of Chinese restaurant food is suitable.
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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Number of reviews per page
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