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Hotel Santika Premiere Garut

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Overall Ratings & Reviews Hotel Santika Premiere Garut

Traveloka (3,399)

Other sources (11)

8.8

Very Good

From 3,399 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

8.9

Service and Facilites

9.0

People often mention about Hotel Santika Premiere Garut

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Staff Friendliness (183)

Ambiance (183)

Variety (163)

Hotel Area (160)

Bedroom (159)

Taste (156)

Family Friendly (153)

Room Space (137)

Bathroom (137)

Surroundings (134)

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Traveler Reviews Hotel Santika Premiere Garut

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Customer reviews

Ardiredja

Staycation

9.1

/10

Reviewed 22 hour(s) ago

Lots of fun activities for kids. Highly recommended!

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1 people find it helpful

E***a

Leisure

10.0

/10

Reviewed 6 day(s) ago

the best hotel in garut

1 people find it helpful

Accommodation's Reply

27 Nov 2025

Dear Sir/Madam, Thank you for taking the time to share your #santikamoments. I am glad to hear we met your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. We look forward to your next arrival in the future. With much appreciation, Hotel Santika Premiere Garut Management

N***r

Staycation

9.1

/10

Reviewed 6 day(s) ago

The atmosphere is comfortable, the breakfast choices are varied, there are lots of children's games.

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Accommodation's Reply

27 Nov 2025

Sir/Madam, Thank you for taking the time to share your #santikamoments. We are delighted to know that our service met your expectations. We will share your feedback with our team. I am sure that this will serve as an encouragement to all our staff to continuously improve our service quality. We hope that your next visit will be as pleasant as the last. We sincerely hope to welcome you back again in the future. Best regards, Hotel Santika Premiere Garut Management

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Bambang A. S.

9.6

/10

Reviewed 7 day(s) ago

Want to eat at 10 o'clock, the restaurant is already closed

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Accommodation's Reply

27 Nov 2025

Dear Ladies/Gentlemen, Thank you for taking the time to share your #santikamoments. We are delighted to know that our service met your expectations. We will share your feedback with our team. I am sure it will serve as an encouragement to all our staff to continuously improve our service quality. We hope that your next visit will be as pleasant as the last one. We do hope to welcome you back again in the future. Best regards, Hotel Santika Premiere Garut Management

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P***a

9.1

/10

Reviewed 1 week(s) ago

The view from the room was great. The food, however, wasn't very good. The rice field view was top-notch. The pool had warm water, so the kids enjoyed it.

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3 people find it helpful

Accommodation's Reply

27 Nov 2025

Sir/Madam, Thank you for taking the time to share your #santikamoments. We are delighted to know that our service met your expectations. We will share your feedback with our team. I am sure that this will serve as an encouragement to all our staff to continuously improve the quality of our services. We hope that your next visit will be as pleasant as the last. We sincerely hope to welcome you back again in the future. Best regards, Hotel Santika Premiere Garut Management

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T***s

Transit

10.0

/10

Reviewed 2 week(s) ago

Very suitable for a short break.

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Accommodation's Reply

27 Nov 2025

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l***a

Staycation

10.0

/10

Reviewed 3 week(s) ago

The hotel is strategically located, not far from the main road. The staff are friendly and very helpful. Very comfortable for those who need a quiet place, fresh air. Approximately 3.5 hours from Jakarta. Family-friendly, child-friendly, many facilities. Next, God willing, I will return here again because of the comfortable atmosphere, clean rooms, clean towels, when checking in the facilities were explained very clearly. Thank you Santika

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1 people find it helpful

Accommodation's Reply

17 Nov 2025

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N***o

9.7

/10

Reviewed 3 week(s) ago

Comfortable and easy to reach, the view is also good, the price is affordable

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Accommodation's Reply

11 Nov 2025

Thank you for sharing #santikamoments with us. We are honored that our service met your expectations. We will share your valuable feedback with our team. Your feedback will be the driving force for us to further improve our services. We hope that your next visit will be an equally satisfying experience. We sincerely hope to welcome you back again soon. Best regards, The Management Team of Santika Hotel Garut

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Gita P. U.

Staycation

10.0

/10

Reviewed 4 week(s) ago

This is my umpteenth time staying here, and it's considered one of the best hotels in Garut. The staff are friendly and always greet you whenever you pass them. The atmosphere is very homey and kids-friendly. I was just a bit disappointed because I didn't get a cake request, hehe. Hopefully, next time, I can prioritize your request. Thanks All

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Accommodation's Reply

08 Nov 2025

Dear Ms. Kita, Thank you for taking the time to share your #santikamoments. We are delighted to know that our service met your expectations. We will share your feedback with our team. I am sure it will serve as an encouragement to all our staff to continuously improve our service quality. We hope that your next visit will be as pleasant as the last. We look forward to welcoming you back again in the future. Best regards, Hotel Santika Premiere Garut Management

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Verified Traveler

Staycation

7.7

/10

Reviewed 4 week(s) ago

I checked in at 2:00 PM, but the room wasn't ready until 40 minutes later. I ordered food from the room, which was delicious, with large portions, but it was quite a long wait.

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Accommodation's Reply

08 Nov 2025

Dear Sir/Madam, First of all, we would like to sincerely apologize for the inconvenience caused. Thank you for taking the time to share your #santikamoments at Hotel Santika Premiere Garut. We always take your suggestions and inputs as a reference to improve the quality of our service. We are committed to maintaining quality, quantity and efficiency, especially in our concerns about long waiting times during check-in and the speed of food delivery. And of course, we need to improve your experience again. We will address any complaints you have, starting with training for all our staff at Hotel Santika Premiere Garut. We hope that in the future, we will be able to provide the best "Indonesian Homestyle" service, so that you can have the best #santikamoments at Hotel Santika Premiere Garut, just like all our other guests who stay with us. Sincerely, The Management of Hotel Santika Premiere Garut

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Herdian D. W.

Staycation

10.0

/10

Reviewed 4 week(s) ago

Good times with family at Hotel Santika Garut

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Accommodation's Reply

08 Nov 2025

Dear Mr. Hardian, Thank you for taking the time to share your #santikamoments. I am glad to hear we met your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. We look forward to your next arrival in the future. With much appreciation, Hotel Santika Premiere Garut Management

Megga R. P.

Leisure

9.4

/10

Reviewed 4 week(s) ago

Beautiful rice field views😍 Only the bathroom needs improvement; it needs a curtain separating the wet and dry areas. The swimming pool is warm, so it's nice to soak in👍🏻

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Accommodation's Reply

04 Nov 2025

Sir/Madam, Thank you for taking the time to share your #santikamoments. We are delighted to know that our service met your expectations. We will share your feedback with our team. I am sure that this will serve as an encouragement to all our staff to continuously improve our service quality. We hope that your next visit will be as pleasant as the last one. We do hope to welcome you back again in the future. Best regards, Hotel Santika Premiere Garut Management

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Maolana Y.

Leisure

10.0

/10

Reviewed 4 week(s) ago

Great, nice view, clean rooms, friendly staff, lots of food choices.

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1 people find it helpful

Accommodation's Reply

04 Nov 2025

Sir/Madam, Thank you for taking the time to share your #santikamoments. We are delighted to know that our service met your expectations. We will share your feedback with our team. I am sure that this will serve as an encouragement to all our staff to continuously improve our service quality. We hope that your next visit will be as pleasant as the last one. We do hope to welcome you back again in the future. Best regards, Hotel Santika Premiere Garut Management

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Verified Traveler

Staycation

10.0

/10

Reviewed 4 week(s) ago

Anyway, it's really fun, yuhuuu

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Accommodation's Reply

04 Nov 2025

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Shelviyani D. K.

10.0

/10

Reviewed 5 week(s) ago

Very comfortable and enjoyable stay here. Beautiful views, helpful staff, and delicious food.

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1 people find it helpful

Accommodation's Reply

27 Oct 2025

Dear Ms. Chelviyani, Thank you for taking the time to share your #santikamoments. We are delighted to know that our service met your expectations. We will share your feedback with our team. I am sure it will serve as an encouragement to all our staff to continuously improve the quality of our services. We hope that your next visit will be as pleasant as the last. We sincerely hope to welcome you back again in the future. Best regards, Hotel Santika Premiere Garut Management

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Verified Traveler

Leisure

9.6

/10

Reviewed 5 week(s) ago

The room and facilities were excellent, but we were on the 7th floor at the end, so we had to walk a long way to our room, even though our colleague had difficulty with her legs. This made it difficult to get in and out of the hotel and reach the restaurant for breakfast. The food variety was quite extensive, but unfortunately, it didn't change during our three-day stay, so we got a little bored with the menu. Perhaps consider varying the menu daily so those staying more than one night don't get bored. The snack menu for morning and afternoon tea could be expanded to provide more variety and make it more enjoyable to accompany relaxing in the 5th floor lounge (and swimming in the morning). Other than that, the hotel facilities were very pleasant, as we stayed in a premier room. Thank you.

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3 people find it helpful

Accommodation's Reply

27 Oct 2025

Dear Sir/Madam, First of all, we would like to sincerely apologize for the inconvenience caused. Thank you for taking the time to share your #santikamoments at Hotel Santika Premiere Garut. We always take your suggestions and inputs as a reference to improve the quality of our services. We are committed to maintaining quality, quantity and efficiency, especially in terms of food variety during breakfast and tea time. And if we receive your review, we will definitely improve it. We will address any complaints you have, starting with training for all our staff at Hotel Santika Premiere Garut. We hope that in the future, we will be able to provide you with the best “Indonesian Home” service, so that you will have the best #santikamoments at Hotel Santika Premiere Garut, just like all our other guests at our hotel. Sincerely, The Management of Hotel Santika Premiere Garut

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D***a

Staycation

9.4

/10

Reviewed 6 week(s) ago

So far bagus hotelnya , kids friendly , family friendly

2 people find it helpful

Accommodation's Reply

27 Oct 2025

A***e

Leisure

10.0

/10

Reviewed 6 week(s) ago

The hotel staff are very friendly, our room was upgraded for free. The food at the restaurant was also quite delicious, the restaurant staff were very friendly, all the staff from check-in to check-out were incredibly friendly... the hotel facilities are cool, especially the hot spring pool and playground area...

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Accommodation's Reply

27 Oct 2025

Sir/Madam, Thank you for taking the time to share your #santikamoments. We are delighted to know that our service met your expectations. We will share your feedback with our team. I am sure that this will serve as an encouragement to all our staff to continuously improve our service quality. We hope that your next visit will be as pleasant as the last one. We do hope to welcome you back again in the future. Best regards, Hotel Santika Premiere Garut Management

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e***i

8.5

/10

Reviewed 6 week(s) ago

The check-in process was quite long, with waiting in line for registration and then waiting for the room to be ready in a very crowded lobby. Child-friendliness was also minimal. Some non-smoking areas still smelled strongly of cigarette smoke due to the lack of a barrier separating the smoking and non-smoking areas, especially in the restaurant area. Even in the lobby area where people congregate, staff didn't reprimand anyone who passed by with a cigarette. During breakfast, even during peak hours, there were still tables reserved for VIPs, claiming they were guests from Santika Central. However, the staff were all friendly and helpful, and the views and facilities were excellent.

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1 people find it helpful

Accommodation's Reply

27 Oct 2025

Dear Sir/Madam, First of all, we would like to sincerely apologize for the inconvenience caused. Thank you for taking the time to share your #santikamoments at Hotel Santika Premiere Garut. We always use your suggestions and inputs as a reference to improve the quality of our services. We are committed to maintaining quality, quantity and efficiency, especially regarding the long waiting time between check-in and facilities. Your feedback is definitely an important part of improving this. We will address any complaints you have, starting with training for all our staff at Hotel Santika Premiere Garut. We hope that in the future, we will be able to provide the best "Indonesian Homestyle" service, so that you can have the best #santikamoments at Hotel Santika Premiere Garut, just like all our other guests who stay with us. Sincerely, The Management of Hotel Santika Premiere Garut

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Naomi C. F. s.

Leisure

10.0

/10

Reviewed 7 week(s) ago

My stay at this hotel was truly comfortable. Almost everything was perfect. I chose the Hollywood Mountain View room and woke up to a truly beautiful mountain view. The breakfast was also excellent, very comprehensive, and the staff were all friendly. The only downside was the room wasn't big enough, hehe, but it's okay. I'll definitely come back again next time.🫰🏻

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Accommodation's Reply

20 Oct 2025

Dear Naomi, Thank you for taking the time to share your #santikamoments. We are delighted to know that our service met your expectations. We will share your feedback with our team. I am sure it will serve as an encouragement to all our staff to continuously improve our service quality. We hope that your next visit will be as pleasant as the last. We look forward to welcoming you back again in the future. Best regards, Hotel Santika Premiere Garut Management

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