The Trans Luxury Hotel

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Overall Ratings & Reviews The Trans Luxury Hotel

Traveloka (6,748)
Other sources (109)
9.0
Exceptional
From 6,748 reviews
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Cleanliness

9.4

Room Comfort

9.3

Meal

9.0

Location

9.1

Service and Facilites

9.2

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Room Space (221)
Staff Friendliness (216)
Bedroom (215)
Ambiance (211)
Family Friendly (210)
Bathroom (209)
Hotel Area (200)
Taste (199)
Variety (177)
Surroundings (170)
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Traveler Reviews The Trans Luxury Hotel

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Customer reviews
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Erlangga
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Overall it's good, strategic and also suitable for families who want a one-stop stay, but unfortunately the room is not soundproof, you can still hear the sound of a child crying from another room.
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
Everything was fine. A one-night stay wasn't enough, so we booked a two-night stay.
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Accommodation's Reply
04 Dec 2025
Dear G*t, Thank you for giving us a perfect score and for spending time with your family at The Trans Luxury Hotel. We are very glad that you enjoyed your stay and decided to stay another night. We are also very glad that you enjoyed your time with your family at The Pool and The 18th Restaurant & Lounge. We hope to welcome you back soon. Best regards, Farid Patria, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The TV can't work on a smart TV, even though the technician came twice, it still didn't work
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Accommodation's Reply
04 Dec 2025
Dear Ladies/Gentlemen, Thank you for taking the time to give The Trans Luxury Hotel a good rating. We have received your comments regarding the TV and are working on correcting them. We look forward to welcoming you back soon for a truly memorable stay. Best regards, Farid Patria, General Manager
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
My stay at the Trans Luxury Hotel was amazing. All the facilities were great. The only downside was the carpet was a bit dirty, which triggered my asthma.
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Accommodation's Reply
04 Dec 2025
Dear Mr. D*y, Thank you for your positive rating and review of The Trans Luxury Hotel. We are very glad that you were satisfied with your stay and the facilities we provided. We also appreciate your comments regarding the condition of the carpet. This feedback is very important to us in improving the comfort of our guests in the future. We look forward to welcoming you back again for an even more enjoyable experience. Best regards, Farid Patria, General Manager
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
It was so much fun staying here for my child's birthday, and I got a free cake 😍😍 The staff were friendly from the moment we arrived until we left. The food was delicious. The room was very well-equipped with everything. Hopefully, I can stay here again someday.
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Accommodation's Reply
04 Dec 2025
Dear S*i, Thank you very much for your positive rating and review of The Trans Luxury Hotel. We are so glad that you and your family enjoyed your stay, especially celebrating your little one's birthday. We are so glad that our cake and our team's service added more joy to your special day. We are also glad to know that the food, in-room amenities and relaxing time at the pool were a wonderful experience for your family. We hope that you and your family will come back to create even more exciting moments in the future. Best regards, Farid Patria, General Manager
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d***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
3rd time staying here with kids, always impressed with the hotel facilities and atmosphere, kids also love the rooms and pool area... Keep improving the service and facilities, tq
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Accommodation's Reply
19 Nov 2025
Dear D*y, Thank you for your positive rating and review of The Trans Luxury Hotel. We are delighted to hear that your visit with your children left a lasting impression, both with the hotel's facilities and ambiance. We look forward to welcoming you back again for a memorable stay. Best regards, Farid Patria, General Manager
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Fanny
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
All good on service — team delivered excellent service and flexible check-in. Area that needs improvement: cleanliness. There were visible spots on the carpet and 2 of the tent card had pen marks.
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Accommodation's Reply
04 Dec 2025
Dear Ibu Fanny, Thank you for giving a great score and sharing your feedback for The Trans Luxury Hotel. Your kind compliments over the excellent service and flexibility provided by our team are highly appreciated. We also appreciate your note regarding cleanliness, and we will ensure this is addressed promptly to enhance future guest experiences. Warmest regards, Farid Patria General Manager
m***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A staycation at The Trans Luxury Hotel has become a must for our little family. The hotel's proximity to the mall and the kid-friendly sand-bottom pool are all factors in choosing this hotel. It's simply awesome.
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Accommodation's Reply
04 Dec 2025
Dear M*a, Thank you for your positive rating and review of The Trans Luxury Hotel. We are delighted to know that your stay with your family has always been a pleasant experience. We sincerely appreciate your trust in us. We hope that your next visit will be a comfortable and memorable one. Best regards, Farid Patria, General Manager
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
The room is comfortable, the place is clean, the grounds are friendly, the dining area on the 18th floor has a really good view
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Accommodation's Reply
27 Nov 2025
Dear Ladies/Gentlemen, Thank you for your excellent rating and review of The Trans Luxury Hotel. We are glad that you were satisfied with the comfort of our room, the cleanliness of our hotel and the friendly service of our team. We are very glad that you and your family enjoyed your time at The Pool and we are also pleased to hear about your wonderful experience at The 18th Restaurant & Lounge with its beautiful city view. Best regards, Farid Patria, General Manager
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Agung H.
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
Nice, enjoyed staying there, child friendly
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Accommodation's Reply
27 Nov 2025
Dear Mr. Agung, Thank you for your positive rating and review of The Trans Luxury Hotel. We are very glad that you enjoyed your stay, especially with the comfortable and child-friendly atmosphere of the hotel. We look forward to welcoming you back again soon. Best regards, Farid Patria, General Manager
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ratih k. w.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This was my second stay. The staff was very friendly, the room and hotel environment were clean, the hotel is child-friendly, the food was delicious, check-in and checkout were easy, the room was as requested, the room amenities were complete, and I received a welcome drink voucher. Thank you.
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Accommodation's Reply
19 Nov 2025
Dear Ms. Ratih, Thank you for your perfect score and positive review of The Trans Luxury Hotel. We are very pleased that your second stay was once again satisfactory. We enjoyed our friendly service, the cleanliness of our room and grounds, our easy check-in and check-out, our in-room amenities, and our delicious food. We look forward to welcoming you back in the future. Best regards, Farid Patria, General Manager
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F***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Second time staying at Trans Luxury 🤩 Always satisfied because the room is spacious, comfortable, and clean. I stayed on a weekend, there were many guests staying and when I wanted breakfast there was a queue, but it didn't take long because the staff coordination was very fast and organized so that all guests could get a table to enjoy all the delicious food 🥳 The restaurant staff were also very friendly. Usually I drink hot coffee for breakfast but here I asked for iced coffee with palm milk, it was delicious. Recommended Hotel 🤩
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Accommodation's Reply
19 Nov 2025
Dear F*y, Thank you for your positive rating and review of The Trans Luxury Hotel. We are very pleased that you had a pleasant second stay experience, including the comfort of your room, the breakfast and the friendliness of our restaurant team. We look forward to welcoming you back in the future. Best regards, Farid Patria, General Manager
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was a pleasure to stay at Trans Luxury Hotel
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Accommodation's Reply
19 Nov 2025
Dear D*i, thank you for your positive review and top rating for Trans Luxury Hotel. We're glad you enjoyed your stay at our hotel. We look forward to welcoming you back. Sincerely, Farid Patria, General Manager
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muhamad i. h.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Delicious, great, want to stay here again
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Accommodation's Reply
19 Nov 2025
Dear Mr. Muhammad, Thank you for your excellent review and rating of The Trans Luxury Hotel. We are delighted to hear that you enjoyed your stay and hope to welcome you back soon. Best regards, Farid Patria, General Manager
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I'm back again for a staycation. Because I can't get away from this VERY COMPLETE hotel. The location is undoubtedly very strategic. There's a large and magnificent mosque to remind us to pray five times a day, even while on a staycation. The friendliness of all the staff, from the front desk to the bellboys, is extraordinary. The rooms are very spacious, the view is beautiful, the amenities are top-notch, even the slippers are the coolest among other 5-star hotels. FYI, the restaurant's food is beyond question. Everything is very complete and delicious. It's very kid-friendly. The kids couldn't stop eating. The pool is spacious, you can play in the sand, and the kids have amazing activities (because you get lots of free vouchers). Aah, the Trans Luxury Hotel is truly that LUXURIOUS! Let's go!
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Accommodation's Reply
05 Nov 2025
Dear R*a, Thank you for giving us a perfect score and for trusting us to be your loyal guest at The Trans Luxury Hotel. We are honored that you chose us again as your vacation destination. We hope that your stay will be comfortable and enjoyable again. We sincerely hope to welcome you back in the future. Best regards, Farid Patria, General Manager
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i***s
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
What I always look for every time I stay here is the loofah amenities... but yesterday they were no longer provided, and the room now doesn't smell as good as usual.... Another level, because it will always be our family's favorite place.
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1 people find it helpful
Accommodation's Reply
05 Nov 2025
Dear Valued Guest, Thank you for your review and for your loyalty to your family. At Trans Luxury Hotel, we have taken note of your comments regarding the facilities and ambience of our rooms and will take them into consideration for immediate improvement. Thank you once again and we look forward to welcoming you and your family back again in the future for a truly memorable holiday experience. Best regards, Farid Patria, General Manager
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Siti R. M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Will be here again! Let's come here again
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Accommodation's Reply
05 Nov 2025
Hello Eve City Thank you for staying at Trans Luxury Hotel. We are so glad you enjoyed your stay. We look forward to welcoming you back soon. Thank you! Farid Patria General Manager
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Balqis S. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
A very family-friendly hotel, because Bandung is always rainy, it's quite close to the mall so you don't need to go anywhere 😆. The food is also delicious with lots of variations for the little ones, the kids are definitely very happy to be able to stay here, it will be a favorite destination and hotel every time they go to Bandung 🫶🏻
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1 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Mr. Balkis, Thank you for your excellent rating and review of The Trans Luxury Hotel. We are very pleased that you were satisfied with our facilities and services. We also appreciate your compliments about our comprehensive children's facilities, our direct access to shopping malls and theme parks, and our delicious food selection. We look forward to welcoming you and your family back again in the future. Best regards, Farid Patria, General Manager
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
All the staff are friendly from the lobby when dropping off luggage, check in, restaurant, lounge all the officers are friendly, the room is very clean from the floor, walls, bathroom everything is clean, amazed by the cleanliness, thanks to the front office Mr. Rusdi and team👍👍
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1 people find it helpful
Accommodation's Reply
27 Oct 2025
H*a, thank you for your wonderful review and valuable feedback about Trans Luxury Hotel. We're glad you enjoyed the friendly service from all the staff and the cleanliness of the rooms and hotel facilities. We're committed to ensuring a comfortable stay. We also extend our sincere thanks to Rusdiana and the front desk team. We look forward to welcoming you back. Sincerely, Farid Patria, General Manager
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A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Nice 5 star hotel near from hotel, breakfast is delicious
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Accommodation's Reply
21 Oct 2025
Dear A*i, Thank you for your positive rating and review of The Trans Luxury Hotel. We are glad that you were satisfied with the hotel's location and enjoyed our breakfast. We hope to welcome you back again in the future. Best regards, Farid Patria, General Manager
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Number of reviews per page
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