Staff was very friendly and ready with great recommendations.

We loved everything about our stay at The Mercer. The only negative is we should have stayed longer!

From Tom on the overnight shift at the front desk to the day team as well (including the trainee with the glasses) everyone at the hotel was warm, helpful and kind. Sure, the rooms aren't huge, but how many suitcases do you bring anyway? The location can't be beat, and I love the fact the hotel name is nowhere to be found from the street.

The location one of the best parts of this hotel. You are steps away from luxury shops and restaurants. You have access to Zero Bond and a speak easy bar (located in the basement). The staff was very friendly and accommodating. The room was clean, beds were comfortable, and the space was pretty good.

Hotel room has no real window to the outside The music from the bar downstairs was blasting late into the night preventing us to sleep Very expensive hotel for such a low quality At least either reduce your prices or offer a better service for such a cost

I definitely come back here.

All good.

Rooms small and lack

Room service is amazing and the rooms are extremely comfortable.

Great hotel. Very clean and safe. Staff is amazing, very attentive, super helpful and accommodating. Shout out to Travis (Concierge) for all his help in celebrating my birthday. You did an amazing job! Definitely would stay here for every trip to NYC!

Absolutely beautiful hotel in the best location in Soho! Excellent customer service, our room was well sized with beautiful views and all the amenities were there. Restaurant was amazing!

Great stay Amazing location

Incredible stay at The Mercer. We loved the super large rooms and customer service was top notch. Would not hesitate to recommend or stay again.

The hallway is much too dark. Rooms are kind of stark.Could use some bright artwork.

The hotel is beautiful, and the staff provides excellent service. It is situated on a lovely street.

Absolutely loved the Mercer and they’re incredible Staff

Great

Location. Staff

Lovely property, especially love the lounge and outside benches. Wonderful thoughtful staff.

Very intimate. Staff knew your name after 1 day