The hotel is acceptable, and clean. It’s brilliantly positioned and the staff are very friendly and helpful.

Excellent location for our plans

The room had bed bugs and the manager was horrible,never stay there it should be closed down

The area is very accessible fo anything. The only thing we dont like is we discovered a lot pf black mold at the bathroom ceiling. We experience body itxhy during pur stay. First time i stayed in a hotel dont hope soap shampoo and conditioner.

Room was very small but was in excellent location, with lots of tube and trains stations around. There was safe streets and lots of shopping around, easy acess to the hop on hop off bus. Owner is very nice and always there to anawer questions. Very pleasant stay>

Relatively inexpensive for the neighborhood and location is great, the manager greeted us outside and was friendly and booking was smooth. Note that the room was on the top fifth floor, so tons of stairs to haul luggage. The main down downsides were the building is old and quite rundown, though they were clearly doing some touch up painting and are working to improve its rather rundown interior. The cleanliness of the rooms was ok, for while the actual pillow cases/linens and bathroom (which was clearly redone and is nice) were clean (critical), the room has many wall stains and floor spots and we found half a bottle of water and a leftover part packet of ED pills under/between bed and walls (eeewww!). I also had a loose carpet staple stick my foot, which I pulled out for safety. All things told, despite a couple significant detractions, we really enjoyed our stay, and I do believe this manager and property are on the upswing and worth trying!

The place is in a convenient part of the city. We felt comfortable walking around. The bathroom was in need of a deep clean. Lots of mildew and the toilet needed a special trick to get it to flush. Our bed was VERY hard but the kids’ beds were fine. Flat pillows. They did come in and straighten up every day and give us plenty of towels. That is not the norm always. For the price it was fine. The restaurant downstairs was very good and very accommodating.

It was nice and central to the places we wanted to visit

So convenient a location. Lovely restaurant attached to hotel. They gave good discount

Easy access to stuff close by and walk. Room felt private and quiet.

NO AIR CONDITIONING!!! The location was awesome. The room was small but was ok for our family of 4. No breakfast. We were in Room 4. The restroom had mold. The room was more less clean but not spotless. It would have been great if it was swept and mopped. The older, front desk guy was not very nice. I saw a sign stating there was breakfast from 8-9:30am and he denied it being displayed. He was short and rude that there was no way I could have seen that. I told him no problem and hung up.

Basic requirements were met except for air conditioning (only a fan). Very steep stairs to reach the room. Bathroom so small it was necessary to spread my legs to use the toilet. Best feature the location, very central

The smallest room I have ever been in. You couldn’t walk around the bottom of the bed window opened a fraction To a brick wall. 2 tea bags and 2 satchets of dried milk. It was disgusting bed was uncomfortable. A hot night small cheap and Nast fan provided that made an awful noise all night. We felt ripped off

The area on the property is ok

Nice area and easy check in + helpful staff, however the property itself was not in good condition, especially the bathroom. The area was convenient, but too expensive for the quality.

Central hotel off Bond Street. Ideal for a reasonably priced stay bang in the centre of London. It is not far from Soho and about a 10 minute walk. The room I was in was a bit dated but perfectly clean, functional and comfortable. I enjoyed my stay and will return on my next work trip.

Excellent location, staff and service. Quiet. We had a quad for four persons. The hotel is very close to historic sites and the line. There is no lift as stated in the listing, however the stairs were fine.

Staff were great - room for fine clean and tidy only downside was the day/night blinds. They didn’t suit the room so I didn’t get a good nights sleep as the room was lit up most of the time .

The Mermaid Suites Hotel is in a very central and convenient area, good for shopping and dining, and close to Bond St Station. The room we had was small, but the bed was comfortable. It was a bit shabby and dated, but if all you want is bed for the night at a very good price, it’s a good hotel.

It was good for the purpose of my trip