Staff help for check-in and good service.

Friendly service, strategic hotel location, spacious rooms.

The hotel staff is friendly & very helpful, the hotel location is close to everywhere.

Strategic location, close to places to eat.

- It said it was a 4-star hotel, but they only gave me one key. Obviously, I was on a triple sharing basis, which means I needed at least two access keys. I wasn't asked for a deposit at check-in because it was late at night. Then, in the morning at breakfast, because I wanted to go back to my room first, and my family was still eating, I had to ask for a key to the room. The receptionist, Anggraeni, told me they couldn't give me two keys, and it was standard operating procedure. The receptionist's answer was, "Nice SOP for this hotel." The answer was firm: "SOP," meaning hotel rules. They usually deliver it to your room. Why is this stupid SOP being used? - Regarding cleanliness, my goodness, I booked for 6 nights, and by the 5th night the sheets hadn't been changed. It seems like the bathroom cleaning standard operating procedure needs to be improved, it's very unclean. Wow, nice SOP for a 4-star Atanaya hotel. - The food stalls weren't good, the taste was tentative, different people had different preferences. - And I was forced to leave on the 5th night; I couldn't stand it anymore and had to. Suggestions for Atanaya Management + Create an SOP where all guests entering are given two access cards. Why do two guests sometimes come in, one resting and the other still busy, at different times? If you knock on the door late at night, it really disturbs those who are already resting. + Please pay more attention to the cleaning SOP. + Please double-check the standard bed. I stayed in a junior suite. One of the beds was unusable; it was broken and sagged, causing back pain. The queen bed was fine, no complaints. + Maintain the cleanliness of the sheets and their fragrance. The scent of the sheets has helped alleviate some of the anger. My son said this hotel has no positive aspects, but the sheets smell nice. - Sorry, I didn't upload the worst photos. I hope Atanaya management will make a change. Hopefully, things will improve in the future. Considering that this hotel is quite strategically located…

Stayed for 3 nights. The location is quite strategic, but throughout my three-day stay, not a single staff member cared about my stay. All the staff focused solely on the international guests. At breakfast, they were approached and questioned to ensure their stay was comfortable, not us. It was a bit racist, though! The first day, my room wasn't cleaned the next day. After I asked to clean it at 7 AM and returned at 8 PM, my room was still dirty, and no one apologized. Shame on you!

The service is very friendly, and the restaurant's menu is a must-try; it's a top-rated restaurant. It's strategically located in a flood-free area with minimal traffic.

The hotel's location is very strategic, right on either side of the Krisna souvenir center and BCA bank, then the hotel is also surrounded by many delicious culinary options. The hotel staff is friendly and helpful, the rooms are also clean, and there is a swimming pool on the 6th floor. The only downside is the limited parking space, but the hotel security was very helpful in parking our vehicle. Overall, okay 👌

Thank you, the service is satisfactory, the hotel staff are friendly and easy to reach.

No regrets staying at this hotel, it's great and always improves the service, thank you.

The hotel is close to the souvenir center, so you don't need to go anywhere if you want to buy souvenirs.

Smelly pillows, itchy mattress, dark bathroom, hot, broken AC, moldy toilet glass, broken bathroom door.

The hotel's location is very strategic. If you're in Bali, you'll definitely stay at the Atanaya Hotel.

The staff is very friendly, the atmosphere is very comfortable, and access to everything is very easy. If you're in Bali, you'll definitely stay at the Atanaya Hotel. Since we didn't have breakfast, we can't review the food.

Please check further for adjacent rooms to be more respectful of other people's rest time, so as not to disturb guests by knocking on their rooms.

It's a great place to stay, close to everything.

The hotel staff was very helpful during the check-in process. I booked 2 rooms with different types, initially I got rooms on different floors, and when I requested the same floor, I had to upgrade the room and pay extra, but after being helped by the hotel staff, I was able to move rooms without paying extra.

The hotel staff was very helpful during the check-in process. I booked 2 rooms with different types, initially I got rooms on different floors, and when I requested the same floor, I had to upgrade the room and pay extra, but after being helped by the hotel staff, I was able to move rooms without paying extra.

It was a good stay and the hotel location is good. Breakfast is ok. Staff friendly. And yes, I'll come back to stay one day.

very comfortable, for family.