Dear Ms./Mrs. D*y, Thank you for your excellent review and rating. We are delighted to know that zhm Premiere Hotel Padang is a great and family-friendly place to stay. Your compliments encourage our entire team to strive to provide the best comfort and service to all our guests. We hope to welcome you and your family back again on your next visit. Sincerely, Surni Yanti, General Manager, zhm Premiere Hotel Padang

Dear Mr. Hillman F.S., Thank you for your excellent review and rating. We are delighted to hear that you were impressed with the friendliness of our staff, the cleanliness, the comfort, and the coolness of your stay at The ZHM Premiere Hotel Padang. Your compliments are a great motivation for our entire team to continue providing the best service. We hope to welcome you back again on your next stay. Sincerely, Suranee Yanti, General Manager, The ZHM Premiere Hotel Padang

Dear Ms. Ayundha E.M., Thank you for your excellent review and rating. We are delighted to know that The Zhm Premiere Hotel Padang is your top choice for family vacations. We are proud of our hotel's swimming pool, fitness center, and sauna, along with its warm and comfortable atmosphere, which will provide wonderful experiences for your family and make it your go-to vacation spot. Your compliments are a great inspiration to our entire team to continue maintaining the quality of service and comfort for our guests. We hope to welcome you back again in the future and look forward to providing you with an even more memorable stay. Sincerely, Suranee Yanti, General Manager, The Zhm Premiere Hotel Padang

Dear Ms./Mrs. T*e, Thank you for your review and rating. We are delighted to hear that you had a pleasant, clean, and comfortable stay at The zhm Premiere Hotel Padang. Your compliments mean a lot to us and encourage our entire team to continue striving to provide the best service. We hope to welcome you back again in the future. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang

Dear Ms. Eri M.L., Thank you for your excellent review and rating of The ZHM Premiere Hotel Padang. We are delighted to hear that you appreciated the cleanliness of our hotel and its excellent location, surrounded by a variety of restaurants. We also appreciate your feedback regarding the distance from the room to the elevator. This feedback is invaluable in helping us evaluate and improve guest comfort in the future. If you wish to stay with us again, please let our team know your room preferences, and we will endeavor to accommodate you based on room availability. We look forward to welcoming you back on your next visit. Sincerely, Suranee Yanti, General Manager, The ZHM Premiere Hotel Padang

Dear Ms. R*y, Thank you for your excellent review and rating. We are delighted to hear that you were impressed with the comfort, cleanliness, and friendly and attentive service from our team during your stay at The zhm Premiere Hotel Padang. We are proud to have met your request for a room with a beautiful view and provided you with a memorable stay. Your compliments are a great motivation for our entire team to continue maintaining and improving the quality of our service. We hope to welcome you back again on your next visit for a similarly impressive experience. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang

Dear Mr./Ms. D*l, We are delighted to read your review and learn that you enjoyed your stay with a perfect 10.0 rating! We appreciate your appreciation of our professional service. We maintain high standards to ensure all rooms are clean and comfortable. We are proud of our staff's courteous, friendly, and respectful attitude. We will pass on your compliments regarding the delicious and varied food to our culinary team. Such positive feedback motivates us to continue providing the best service. We look forward to welcoming you back as a valued customer in the future. Sincerely, Suranee Yanti, General Manager, The ZHM Premiere Hotel Padang

Hello P., Thank you for taking the time to write a review. We are so glad that you enjoyed your experience at our Sky Lounge and found it a comfortable place to relax and socialize. Positive comments like these mean a lot to us and encourage us to continue improving our services. We look forward to welcoming you back to ZHM Premiere Hotel Padang next time you visit. Best regards, Suranee Yanti, General Manager, ZHM Premiere Hotel Padang

Dear F*l, Thank you very much for your perfect rating and positive review. We are very pleased to know that your stay at ZHM Premiere Hotel Padang was a pleasant experience. Comments like these are a great encouragement for our team to continue to provide the best service to all our guests. We sincerely hope to welcome you back on your next visit. Best regards, Suranee Yanti, General Manager, ZHM Premiere Hotel Padang

Dear Mr. Andre S., Thank you very much for taking the time to rate and review ZHM Premiere Hotel Padang for us. We are delighted to know that our hotel was a perfect fit for your family vacation. We look forward to welcoming you and your family back again for an even more memorable experience. Best regards, Surni Yanti, General Manager, ZHM Premiere Hotel Padang

Dear Valued Guest, Thank you very much for taking the time to provide such a detailed and valuable review regarding your stay with us from November 07 to 09, 2025. We truly appreciate the constructive feedback you have given. We are delighted to know that you were satisfied with several aspects of your stay, particularly: Our highly strategic location in the city center. The easy access to transportation. The good standard of room cleanliness. Our beautiful infinity pool concept with an excellent view. However, we read with great concern about several key areas where we clearly failed to meet your expectations: 1. Room Comfort and Noise We sincerely apologize once again for the significant noise disruption from room maintenance on Sunday morning (around 10:00 AM). We have immediately reviewed our maintenance procedures and scheduling to ensure that any potentially noisy activities are conducted outside of guest resting hours. 2. Breakfast Experience We are deeply sorry to hear that the quality of the food taste (blandness), the availability of food items that ran out quickly, and the speed of service from our F&B team were unsatisfactory. We also noted the difficulties you experienced in getting clean plates, glasses, and refills of beverages (other than coffee/tea). Your feedback regarding the quality and product knowledge of our servers has been directly communicated to our Executive Chef and Food & Beverage Manager for immediate review and rectification. We are committed to serving dishes with consistent flavor and ensuring prompt, attentive service. 3. Pool Facilities and Changing Room Thank you for your suggestion regarding the changing room in the pool area, which needs to be enlarged and have its privacy guaranteed, especially for our veiled guests. We will immediately evaluate the design and door placement of the changing room to enhance comfort and privacy for all guests. Your feedback serves as a roadmap for our continuous improvement efforts. We hope to be given another opportunity to welcome you back and prove our commitment to providing a much better, quieter, and more pleasant stay experience. Sincerely, Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Mr. Iqbal, Thank you for taking the time to write a review and rating of The zhm Premiere Hotel Padang. We are delighted to hear that you enjoyed your stay with us, from the comfort of our rooms, to our facilities, to the excellent service provided by our team. Your feedback is what drives us to maintain and improve our service quality for the comfort of our guests in the future. We look forward to welcoming you back again. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang

Dear Ms. Angraini M., Thank you for taking the time to share your experience of staying at ZHM Premiere Hotel Padang. We are delighted to know that you were satisfied with the standard of service and comfort we provided. Your positive feedback is a great encouragement for all our team to maintain our service standards to always provide the best experience to all our guests. We sincerely hope to welcome you back again for an even more meaningful stay. Best regards, Suranee Yanti, General Manager, ZHM Premiere Hotel Padang

Hi j*a,* Thank you for choosing ZHM Premiere Hotel Padang and for taking the time to share your experience. We are delighted to hear that you enjoyed the delicious and varied food we served. Your positive feedback is a great motivation for our team to continue to provide the best service and quality to all our guests. We look forward to welcoming you back again in the near future for an even more meaningful stay. Best regards, Suranee Yanti, General Manager, ZHM Premiere Hotel Padang

Dear Ms. Riandi R., Thank you for choosing The zhm Premiere Hotel Padang and for taking the time to share your experience. We are pleased to hear that you were satisfied and delighted with our friendly service and quality of service. Positive reviews like these motivate our team to continue providing the best service to all our guests. We sincerely hope to welcome you back on your next visit for an even more meaningful stay. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang

Dear Ms. Philia A., Thank you very much for sharing your experience staying with us at The zhm Premiere Hotel Padang. We are very glad that you were satisfied with our service and enjoyed your upgrade to the Ambassador Suite. We hope that the comfort and amenities we provide will make your stay even more memorable. We look forward to welcoming you back soon. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang

Dear Mr./Ms. R*i, Thank you for taking the time to share your experience staying with us. We are pleased to know that you were satisfied with the friendliness of our staff and the food we provided. We also appreciate your feedback regarding the swimming pool area and the slippery floor conditions. This will be a serious concern for our team to follow up immediately for the comfort and safety of all guests. We look forward to welcoming you and your family back to The zhm premiere Hotel Padang for an even better experience. Sincerely, Surni Yanti, General Manager. The zhm premiere Hotel Padang

Dear Ms. D*n, Thank you for sharing your pleasant experience with The zhm Premiere Hotel Padang. We are pleased to know that you were satisfied with the check-in experience and the special atmosphere during the August 17th celebration at our hotel. We hope to welcome you back on your next visit with an equally memorable experience. Sincerely, Surni Yanti, General Manager. The zhm Premiere Hotel Padang