Dear Guest,
We’re very sorry for the misunderstanding and the inconvenience caused. Our team had informed that the room was fully booked for that night, and since your complaint was about a serious issue that requires proper treatment, our staff offered a full refund even though you had stayed the second night. We sincerely apologize if this was taken negatively, as our intention was to be fair to all guests.
We live in a multicultural environment and treat everyone equally with the utmost respect. Discrimination of any kind is unacceptable to us. Thank you for your feedback, and we will continue improving our service. Please come again, you will always be welcome at The Youniq Hotel.